lcd screen repair cost iphone xr free sample

Use our “Get an Estimate” tool to review potential costs if you get service directly from Apple. The prices shown here are only for screen repair. If your iPhone needs other service, you’ll pay additional costs.

Your country or region offers AppleCare+ for this product. Screen repair (front) is eligible for coverage with a fee by using an incident of accidental damage from handling that comes with your AppleCare+ plan.

The Apple Limited Warranty covers your iPhone and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters, spare cables, wireless chargers, or cases.

Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

Have a broken iPhone screen? Here are three iPhone screen repair options and how much each costs, plus a breakdown of whether you should fix it or sell it.

NOTE: If your iPhone is still under warranty, check with Apple to see if you can get your screen fixed for free. Here’s Apple’s warranty coverage checker.

You can replace your own iPhone screen with a little tech savvy and a bit of patience. The repair requires disassembly, however, so you shouldn’t attempt this fix if you’re not comfortable doing that.

Your best bet is to buy a complete screen assembly, which is a much easier repair than replacing just the front glass or digitizer. Expect to pay between $45 and $280 for a new iPhone screen, depending on your model, where you buy parts and whether you buy a standard LCD or premium OLED screen. Toolkits start at $5 if you don’t already have the necessary tools.

WARNING: This can be a difficult repair, especially if you aren’t experienced. Understand the risk of additional damage that could void any warranties and insurance policies.Rather buy a new iPhone? Save with these iPhone deals

You can find detailed step-by-step instructions on sites like iFixit and YouTube. Here are some example videos for the iPhone 12, iPhone 11 and iPhone X.

Don’t want to fix your own iPhone screen? You can opt for professional repair instead. Local repair shops can often replace your screen in a few hours, either in-store or at your location. Online mail-in repair services take longer, but they’re good options if you don’t have a local repair store.

Expect to pay between $119 and $520 for professional iPhone screen replacement, depending on your model and repair shop. Note that Apple’s own repair service tops out at $329 for out-of-warranty screen repair. Apple also uses OEM (original equipment manufacturer parts), while many repair shops use less expensive aftermarket parts.

Mail-in repair services like iFixYouri and My Broken Phone typically charge between $100 and $200, but they don’t always list pricing for every repair on their websites. Sometimes, it’s because they haven’t updated their service offering lately, especially if newer devices aren’t listed. Other times, they can make the repair, but it’s too uncommon to stock parts.

In some cases, the repair is difficult and likely to damage the device, so it’s not profitable for the company to offer it. Or, the required parts are so expensive it’s not worth fixing. Either way, if the repair you need isn’t listed on a repair shop’s website, it’s a good idea to contact them anyway to see if they offer it.

It’s a good idea to ask about warranties on parts and labor before you choose a repair company. You should also inquire about your service tech’s experience, credentials and quality of parts.Interested in a refurbished iPhone 12? See where to get it for less

Do you have iPhone insurance? If so, you can file a claim directly with your insurance company, who might offer a choice between mail-in, in-store or on-location repair services. Some companies will overnight a refurbished replacement iPhone rather than repair and return yours.

Expect to pay a deductible ranging between $29 and $149, depending on your model and insurance company. Here are some example iPhone screen repair deductibles.InsureriPhone Screen Replacement Deductible

Should you fix your iPhone screen or sell it broken? You can base your decision on how much your iPhone is worth broken versus repaired, especially if you plan to upgrade soon.

For example, at the time of this writing, an iPhone X 64GB on the Verizon network was worth $255 in good condition. Here’s a breakdown of its net value after different repair options.

Next, compare the net value after repair to what your iPhone is worth in broken condition. At the time of this writing, a broken iPhone X 64GB on the Verizon network was worth $110.

As the table shows, our example iPhone will have significantly more value if you repair it yourself or file an insurance claim through AppleCare+ or Verizon.

However, SquareTrade insurance leaves a net value of $4 less than the phone is worth broken, while out-of-warranty Apple repair leaves a net value of $134 less, which means you’d lose money by going with those repair options.

The independent repair shop option leaves a net value of just $26 more than selling it broken, which might make you question whether repair is worth the hassle.

Of course, your decision depends not only on the value, but also how long you plan to keep your iPhone. If you intend to hold on to it for a few years, it’s cheaper to repair it than to buy a new iPhone.

If you plan to upgrade soon and trade in your old phone, however, it’s worth comparing your options to see whether you’ll get more value after repair or selling it as-is.

There are several issues that could cause your iPhone to not power on. Finding a repair shop that can offer a comprehensive diagnostic service is key. That’s why at uBreakiFix, our diagnostic services are completely free. Even if your phone won’t turn on, we have you covered. One of the most common iPhone issues is LCD damage. If the LCD is damaged from a drop or you are experiencing a hardware malfunction, it will look like your iPhone is not powering on.

Another common issue is a damaged or dirty charging port. Dirt and grime can get lodged in your charging port and can cause your phone not to charge. Has your phone’s battery life been less than great? We offer a quick and easy iPhone battery replacement service.

Accidents happen! Cracked screen are inevitable and when it happens you need a reliable repair shop that will provide a high quality and convenient repair. If your screen is broken, you have two main iPhone screen repair options: Glass or LCD repair. The front glass protects the screen and can break on its own. The LCD display controls what you see, and a broken one can look like pixelated lines or just a blank screen. No matter the model of iPhone you have we can fix all screens. iPhone screen replacements are one of the most common repairs we see in our stores.

Replacing an iPhone battery is a quick and easy fix! Our battery replacement service starts with a full diagnostic to see if it’s the battery or some other underlying problem. Over time, batteries naturally tend to degrade and the older your model the more prone the battery is to die. We can help you get the charge back in your iPhone. We have the highest quality batteries available in stock and waiting for you at your local store.

If you have dropped your iPhone in water, the first step is to get your phone to a repair professional as soon as possible. Corrosion can set in and cause circuits to short out, leaving you with very few repair options. We can run a complete water damage diagnostic to see how far along the damage is and if we can get your iPhone back from its watery grave.

A malfunctioning iPhone speaker is typically a software or a hardware issue. When diagnosing your phones sound issues, we first look at the software to make sure it is not due to a faulty app or some type of update issue. Software issues are quick to fix and are typically free under our diagnostics service. Hardware issues are more serious, but our techs are experts at fixing these too. In some cases, you may need a speaker replacement. If your speaker is damaged, it may stop working. We can replace your iPhone speakers the same day you bring it in and for a price that won’t break the bank. Come in for a free diagnostic!

Most of the time, fixing a slow iPhone could be as simple as freeing up space on your device. Keeping hundreds of photos, videos and downloaded files can cause your phone to be slow and deleting these will speed things up. Apps can also be a major culprit of slowing your iPhone down. We suggest removing any apps that could be running "background services" or tracking your location when you’re not using it. If you think you could still use some help optimizing your iPhone, bring it in for a free diagnostic. Our techs are ready to help speed up your iPhone.

Breaking an iPhone screen is never a fun experience. While nearly every electronics repair store will help you fix your iPhone, the job isn’t free, and you could walk out with a much lighter wallet. So, here are all your repair options, plus the prices you can expect to pay for an iPhone screen replacement.

I’ll get one thing out of the way right now; Apple has a stranglehold on iPhone repairs. You don’t need to visit an Apple store to replace an iPhone screen, but the company goes out of its way to make other options less appealing. So, buckle up for a bit of disappointment.

For whatever reason, Apple is very good at marketing its repair service. Everyone knows that they can walk into an Apple Store, drop off their broken device, and (usually) pick it back up within 24 hours.

You can even mail an iPhone to Apple for repair! Of course, snail mail is rarely necessary, because Apple offers its repair service through select “Authorized Apple Service Providers” like Best Buy. These “authorized” providers follow the same repair process as Apple, so you can receive quality service even when you don’t live near an Apple Store.

But Apple overcharges for repairs. If you don’t have an AppleCare+ subscription, you can expect to pay several hundred dollars for a screen replacement.

With an AppleCare+ subscription, these repairs cost just $29. I strongly suggest paying for AppleCare+ (which is between $3.99 and $13.49 a month) if you’re super clumsy or if you’re buying an iPhone for a child.

Bear in mind that these prices apply to all Authorized Apple Service Providers. If you wander into a Best Buy looking for a screen replacement, you’ll pay the same price that Apple charges at its stores. The benefit, of course, is that Best Buy and other authorized locations follow the same repair process as Apple’s “Genius Bar.”

One last note—some carriers, including Verizon, are happy to take broken phones for trade-in. Swapping your busted iPhone for a new device may be more cost-effective than paying for repairs at an Apple Store, especially if you own a newer model of iPhone.

If you’re just looking for a screen replacement, you can save money by avoiding “authorized” service centers. Third-party repair stores charge very little for screen replacements, as their prices aren’t dictated by Apple.

Every small business is different, so I can’t tell you what your neighborhood repair shop charges for an iPhone screen replacement. That said, their prices are lower than Apple’s, often by $100 or more. And because small repair shops like to build relationships with their community, they’re often willing to cut deals with first-time or repeat customers.

Unfortunately, only Authorized Apple Service Providers can order official iPhone parts. Some independent shops salvage official parts from other iPhones, but still, there’s a decent chance you’ll end up with an unofficial replacement screen. (Which isn’t a big deal for older iPhones, but unofficial screens for newer iPhones are much less durable than the “real thing.”)

Apple also likes to restrict some repairs at a software level. Performing certain repairs without Apple’s calibration tools (which independent stores can’t access) will actually disable features like Face ID. But this is only a problem with brand spankin’ new iPhone models—historically, Apple lifts screen repair restrictions a few months after each iPhone’s release. (You can now replace the iPhone 13’s display without consequence, for example.)

You can’t save money without putting in the work. Replacing your iPhone screen at home is usually cheaper than visiting an Apple store or an independent repair shop. And yeah, there are a ton of resources to help you get the job done.

The best resource, in my opinion, is iFixit. The gang at iFixit regularly publishes repair guides and sells replacement parts for popular products. You can even buy one of iFixit’s screen replacement bundles, which includes all the parts and tools you need to fix your iPhone’s broken screen.

But Apple doesn’t sell official parts to iFixit. So, you’re stuck using third-party materials. It’s a frustrating situation, as the only “official” at-home repair option is Apple’s Self Service Repair program, which stinks.

Unless you’re looking for a novelty, I suggest that you avoid Apple’s Self Service Repair program. It’s a great idea on the surface (official parts, repair guides, and calibration tools), but it only costs a few dollars less than a visit to the Apple Store. (Apple also sends out these massive Pelican cases for Self Service Repair orders, which is completely over the top and not very useful to customers.)

So, if you want to replace your iPhone’s screen at home, iFixit is still your best option. Just keep in mind that iFixit kits for newer iPhones are still a bit expensive, and in some cases, they may be more expensive than a visit to an independent repair shop.

LCD Replacement normally takes about 35 – 60 minutes, in some cases if the frame is bent – we’ll need a little bit more time to get it back to its original condition.

Software Repairs time varies and depends on what kind of issue you’re facing. Normally we take cell phones with software related problems for at least 1 hour, however if the issue is difficult (e.g. dead boot loader, corrupted EFS) – then we’d prefer to have your device for 24 hours.

"I was on the road hoping to get my iPhone screen repair done quickly at the last minute on my errands-running day. They responded to me right away at 5 pm. The technician was able to get it done super fast, within 30-45 minutes. I was phone-less, so I just hopped over 2 doors down in the same plaza to Versailles Cuban restaurant and had a delicious Cuban sandwich while I waited.

The colors looked normal afterward, though sensitivity was slightly reduced. I mostly noticed it with Face ID. I suspect this may be the case for any screen repair not done directly with overpriced Apple, however. Luckily I was just doing this to up the value of my phone as a trade-in, so I didn"t care. It all worked out.

In this detailed repair guide, we"ll show you how to replace the defective display on your iPhone Xr yourself. This repair will help you if the glass is shattered, the touch (or 3D touch) stops responding to touch, or the OLED stays black or flickers.

If you’re covered by one of the Verizon device protection plans such as Verizon Protect or Total Mobile Protection, you can always reach out to Tech Coach. This personalized support service connects you with live, US-Based tech experts who can walk you through next steps on repairs. If you don’t have either plan, the app is also available for purchase separately for $9 per month. For New York residents, Tech Coach is available for $4 or $5 per month depending on the type of device.

Are you having issues with your iPhone X screen not responding properly to touch input? Or seeing the screen respond to ghost touches? Read on for how to check if your iPhone X screen is eligible for a free replacement.

If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Apple’s products aren’t known for being easy to repair – in fact you could accuse Apple of making them difficult to repair by gluing and soldering components into place and using special security fixtures which make them difficult or impossible to remove.

In addition, the company has always indicated that only authorised service providers should open a Mac and perform repairs and upgrades. Changing a broken iPhone screen at home, or replacing a MacBook battery, isn’t considered safe for consumers. In fact, only businesses with an Apple-certified technician are supposed to perform repairs on Apple products.

With no choice but to pay for an expensive repair or buy a new Mac, iPad or iPhone, consumers frequently choose to replace their Apple product. The problem is that, according to the Right to Repair website, over 53 million tonnes of electronic waste is produced each year, and only a fraction of this is recycled.

Apple is by no means the only electronics company guilty of making hard to fix products that end up being thrown away before their time, but it can certainly do its part by improving the repairability of its products, and making repairs easier and cheaper.

Whether you are an environmentally conscious person looking for a new product that will have a good few years ahead of it before it becomes landfill, or someone who doesn’t want to be landed with an expensive or difficult to repair device, we have details of just how repairable Apple’s products are. And if you are looking to get an Apple product repaired we also have advice for you.

If you did want to attempt a repair or upgrade at home you’d need to arm yourself with a range of specialised tools, including heat pads to loosen the adhesive that holds the display in place. You’d also need to get hold of the correct spare parts. Read:

Apple sends genuine Apple parts to authorised service providers, and, since August 2019 for iPhone and August 2020 for Mac, independent repair businesses can also get access to genuine parts. But as a consumer you won’t be able to get hold of these parts. In the past iPhones have shown error messages if non-Apple parts are used, so this isn’t an issue you can ignore.

For the average person we’d recommend making an appointment at an Apple Store or seeking an Apple Authorised Service Provider to carry out the repair for you. We’ll discuss who to do that next.

The next question is where can you go to get Apple products repaired. The obvious answer is Apple, but that’s not your only choice. We’ll run through your options below:

The latter option might be best if you don’t have an Apple Store nearby and don’t want to be without your Mac, iPhone or other Apple product while it’s being fixed.

Some people might be wondering if they can just walk into an Apple Store for a repair. Unfortunately that’s not an option – even when stores aren’t shut due to Coronavirus. We do explain

Before you begin we recommend that you check to see if the product qualifies for a free repair. We have a separate articles about the various repair schemes and recalls.

If your Mac, iPhone or iPad is included in one of these recalls or repair programs you may be able to get it repaired for free. Its a good idea to check before you arrange a repair, not just to furnish yourself with the knowledge of what should be on offer to you, but also because if you don’t go to an Apple Store or an Apple Authorised repair shop then you won’t be able to take advantage of the free repair.

You’ll eventually be offered the options to talk to Apple Support, Chat, or Bring in to Repair. The latter option will allow you to make an appointment at a Genius Bar. Click on that option.

The next screen will ask you to Bring in for Repair. You will be able to search for your closest Apple Store or Apple Authorised Service Provider (which in our case is an iStore).

If you’d prefer not to go to a shop then Apple will send you a box you can use to ship it to an Apple Repair Centre. You need to ship it within 30 days.

You can arrange shipping your device to an Apple Repair Centre either over the phone or online. Apple says this service is available for most Apple products. It seems that most Macs are exempt (at least in the UK), but Apple Watches, iPhones, and iPads can be posted in, for example.

The cost of Apple repairs depends on a number of factors. Generally battery and screen replacements are cheaper than other replacements. And if you have AppleCare+ you may be able to get your Apple product fixed for nothing or just a small fee – and a replacement product almost immediately.

Starts at £49/$49 for iPhone SE, 6, 6s, 7, 8 and the 2nd generation iPhone SE handsets. Battery repair for the iPhone X, XS, SR, 11 and 12 series iPhones is £69/$69. If your iPhone is still in the one year warranty period, or you have AppleCare+ the repair is free. More information

Unfortunately Apple doesn’t offer the same kind of service for replacing iPad screens as it does for replacing iPhone screens. If your iPad screen is accidentally broken, you have the option of replacing your iPad for an out-of-warranty fee. AppleCare+ does include accidental damage protection, but there may be an excess fee.

As with the iPad, if your Apple Watch screen gets damaged, you have the option to service your Apple Watch for a fee. AppleCare+ gives you accidental damage protection where you may be subject to an excess fee.

here (Actually the price could be a lot higher than that, if you had the original Apple Watch Edition, which cost £8,000/$10,000 new, the out-of-warranty service fee is £2,600.44/$2,800.

If your Mac is still in warranty, or you have AppleCare+ your repair will be free. The price of a repair will vary depending on the nature of the problem.

The price of a screen repair depends on whether you have AppleCare+ cover. If you purchase AppleCare+ for Mac then for three years from your AppleCare+ purchase date you will have cover for two incidents of accidental damage protection every 12 months, each subject to a service fee which is £79/$99 for screen damage and £229/$299 for other damage. More here.

Other reasons that might help you get a free repair is if your product has been recalled or qualifies in a repair program. As we mentioned earlier, we have a separate articles about the various repair schemes and recalls. Read:

When you are choosing a new Apple product you would be wise to take into account how likely it is to get broken and how easy it will be to repair. One of the main killers of smartphones these days are batteries, another is the ease at which we break the screens – despite all the technical advances of the glass used in the manufacture of smartphones.

Apple has improved the repairability of the iPhone in terms of the screen and battery, but what of its other products? Replacing a screen on an iPad is not as simple as on an iPhone, for example, and the price is a lot higher.

Right to Repair movement and is aiming to put in place laws that will make it compulsory for new devices to be easier to repair due. Hopefully leading manufacturers to build products with removable and replaceable parts.

As a result of this campaign, French legislation has already forced Apple to label products to show a repairability score. The result of the changes should lead to more reparable products with extended lifespans so that they are less likely to end up in landfill early.

The repairbility of a product should be part of the decision when choosing a new product to buy, and thanks to the French legislation Apple is now being forced to reveal this information.

Apple isn’t the only one revealing how easy (or hard) it is to repair Apple products. iFixit is famous for offering guides to the repairability of various Apple products where they highlight the issues that might lead you to needing a repair in the first place – for example, the smashable glass on the front and back of the iPhone. Luckily the glass front of the iPhone is pretty simple and relatively inexpensive to repair, but replacing the glass back could be an expensive job.

Another thing to bear in mind is that there comes a time in every Apple products life when it becomes Obsolete or Vintage. These are terms that Apple uses to describe products once they haven’t been sold for more than five or eight years. Once a product is vintage Apple will only repair it if it has the parts (and then at a price, obviouly). Once a product is Obsolete then there is no possibility that Apple will repair it.

Wondering what is the easiest iPhone to repair? Unfortunately the iPhone isn’t getting any easier to repair, although the two things most likely to need repair – the screen and the battery – are easy enough to access (although even those aren’t repairs you could perform at home).

However, since launch of the iPhone XS and XR, repair companies and home fixers have found that it is no longer possible to change the battery without finalising the change using System Configuration, an online tool Apple makes available to its own stores and authorised repair companies.

iFixit gives the iPhone 12 series a score of 6/10 for repairability. In favour of the 2020 range of iPhones is the easy access for screen and battery replacement and the fact that most components are modular. The main criticism is the glass back – the problem being that if the back glass breaks, it is necessary to remove every component and replace the entire chassis. iFixit reports that the replacement of the screen and camera of the iPhone 12 series must be activated via the System Configuration app – which again counts our home-fixers.

iFixit also gave the iPhone 11 series 6/10 for similar reasons to the iPhone 12 series, noting that replacing the battery had been simplified, but again criticising the fact that the rear glass can only be fully replaced with a complete housing swap.

The iPhone XR gets the same score of 6/10 from iFixit, with the the ease of replacing the screen and battery highlighted, and the same problem with replacing the glass back highlighted.

The iPhone X was also given 6/10 by iFixit who noted the accessibility for display and battery repairs, but criticised “Fussy cables tie unrelated components together into complex assemblies – expensive and troublesome to replace”. Apple gives the iPhone X 4.8/10 on the French Apple Store.

The iPhone 7 – introduced back in 2016 – marked the last time an iPhone got a score of 7/10 from iFixit. Here the improvements offered by the solid state home button was noted as a point in favour, because the old mechanical button was a common point of failure in older models. Apple gives the iPhone 7 6.6/10 while the 7 Plus gets 6.7/10.

Looking for a new Mac and wondering what is the easiest Mac to repair? The problem with many Mac laptops is the fact that Apple uses a lot of glue and solder to stick components down. By soldering or gluing components into place Apple makes access to faulty components impossible. Aside from meaning you might not have been able to get a broken MacBook Air repaired, this isn’t great news for the environment as Macs that can’t be fixed generally end up in landfill.

To get an idea of how that might translate to iFixit’s scores, the 2019 13in MacBook Pro (the entry-level model, but the repairability most likely applies to all models) was given a score of 2/10 by iFixit. The negatives they note include Apple’s use of Proprietary pentalobe screws, the glued in battery, and the soldered-down RAM.

According to iFixit the 16in MacBook Pro is not one to recommend. They give it just 1/10 for repairability, noting that the processor, RAM, and flash memory are all soldered to the logic board, making replacement difficult. They also note that glue and/or rivets secure the keyboard, battery, speakers, and Touch Bar, so those repairs would also be difficult. Also the Touch ID sensor is the power switch and locked to the logic board and paired with the T2 chip, which would make repairs of that component difficult.

As for desktops, the 2020 27in iMac gets 4/10 from iFixit. Here the criticism is the fact that Apple makes it so hard to remove the screen to access the components – and it;’s difficult to return it to the state you started. Once you are inside, the exposed power supply is a concern. And altering the internal storage is impossible. Apple hasn’t rated these models yet.

The 2018 Mac mini got a repairability score of 6/10 from iFixit. Here the criticisms were that the CPU and storage are both soldered to the logic board and not user-upgradeable and the fact that If any of the many ports is damaged or worn, the entire logic board will need replacing. In its favour the Mac mini components aren’t held in place with adhesive and RAM can be easily upgraded. Apple hasn’t rated these models yet.

It’s disappointing really that the iPad isn’t as easy to repair as the iPhone. In fact the difficulty of replacing the screen and the battery are emphasised by the fact that both these repairs are relatively easy on the iPhone. We think it’s time Apple made the iPad easier to fix.

The iPad from 2019 gets a repairability score of 2/10 from iFixit. Here the criticisms are the barrier of very strong adhesive making getting inside almost impossible, and the overuse of adhesive once you do get inside. The Lightning port – noted as a “common point of failure” is unfortunately difficult to replace because it is soldered to the logic board.

Like the iPhone the Apple Watch screen is likely to be the thing that breaks, although, unlike the iPhone we aren’t so likely to drop our Apple Watches. But just how easy is it to fix an Apple Watch?

The Apple Watch Series 6 gets a repairability score of 6/10 from iFixit. The screen and battery are reasonably straightforward to replace. The main complaint is that many of the component cables are mounted directly to the S6 and require skilled microsoldering if they are damaged.

The Series 4 and 3 scored 6/10 but in both cases there was the additional criticism that the “resin-encased S4 system makes most board-level repairs impossible.”

So to wrap up, Apple products aren’t easy or cheap to fix. Apple has made it easier to replace the screen and battery in the iPhone, which is a bonus, but given that they are the things most likely to go wrong, an essential bonus. We hope that the new EU legislation coming in will mean that Apple and other companies are more focused on the repairability of their products, extending their lifespans.

When inspecting a screen, remove any screen protectors and cases first. Tilt the device under good lighting conditions and inspect it at multiple angles. Screen damage includes hairline cracks that are difficult to see.

iPhone® X and above do not have a visible LDI. If you cannot identify your LDI on an iPhone X or above, we ask you to confirm the device has not been exposed to liquid.

Wearables like Apple & Samsung watches often don"t have visible LDIs. Check for moisture under the display screen, as well as corrosion, discoloration, and fuzzy growth on the charging connection.

If the device does not fully turn on and load the home screen or if it cannot stay on without being connected to a charger, it"s considered not able to turn on.

No matter how careful you are, accidents happen. Screen damage and liquid damage are not covered under the warranty, so T-Mobile can"t exchange devices with this damage. But, we don’t want you to be stuck with a broken phone, so you have two options to replace or repair your damaged device:

Before visiting a T-Mobile Store, please file a claim with Assurant, our Protection and Repair vendor. This will expedite your repair process and minimize your time in the store. Below are two convenient ways to file a claim.

Once the claim is filed, be sure to schedule an Assurant Repair appointment at one of our T-Mobile Device Service Locations via the text message or confirmation email sent from Assurant.

Guangzhou Calisoon Electronics Co., Ltd. was established in 2002, with two professional manufacturing and production factories,run by a team more than 200 elites, located in Haizhu district, Guangzhou. Our company specializes in professional manufacture with mobile phone battery & Mobile phone LCD，sales service covering Asia, Europe, the United States and other regions, is a collection of R&D, production and sales as one of the high-tech enterprises.

During these 18 years, the company team has continuously accumulated independent research and development experience, continuously upgraded the technical system, thoroughly understood the needs of the industry, and closely monitored the user experience. We understand that we must give customers stable product, quality after-sales service, and improvement on the repair success rate to achieve the maximum value. In the future, we will continue to explore better technological applications, continue to improve and optimize product quality, and strive to become a trusted hardware provider in the mobile phone aftermarket industry.