macbook pro lcd screen problems factory

Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.

To identify your computer"s model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

Please choose one of the options below for service. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program.

Note: If your MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

The program covers eligible MacBook Pro models for 5 years after the first retail sale of the unit or 3 years from the start date of this program, whichever is longer.

Use our “Get an Estimate” tool to review potential costs if you get service directly from Apple. If you go to another service provider, they can set their own fees, so ask them for an estimate. For service covered by AppleCare+, your fee per incident will be the same regardless of which service provider you choose. We"ll inspect your product when we receive it. If additional damage is found, you could pay an additional fee.

The Apple Limited Warranty covers your Apple Display and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters and spare cables.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.

Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

A black screen on MacBook Pro can be terrifying, and if it ever happens, it tends to be at worst time. We consider Apple MacBooks to be among the best laptops for creatives, and part of the reason for that is that we find them to be so reliable. But like with any laptop or desktop computer, sometimes problems can occur.

MacBook Pro black screens can occur in several forms, and it"s not necessarily a cause for concern. You"ll normally see a black screen on MacBook Pro (or a grey or blue screen) at least once during startup, and sometimes the process can take longer than others, especially if it"s been a while since you"ve used your device. If you"ve waited, and you"re still seeing a MacBook Pro black screen after a few minutes, it"s time to try to a few things that might solve the issue.

Before you start wondering how much it might cost to fix, take a breath and try working through the steps below before you visit your nearest Apple Authorised Service Provider or store. Many of our writers and creative contributors use MacBooks for their daily work, so a black screen on MacBook Pro is an issue we"ve come across in the office more than a few times. Below, are the steps that we go through to try to solve the problem, whether it involves the laptop"s own screen or an external display.

Speaking of external displays, if you"re looking to expand your screen space, see our choice of the best monitors for MacBook Pro or the best 4K monitors. And If you"re looking to upgrade your laptop, see our pick of the best MacBook Pro deals.

Whether your using an older Intel MacBook or a brand new M2 MacBook Pro, any number of issues can cause a MacBook Pro black screen. Sometimes it can happen waking your laptop from sleep, and sometimes it can be caused by broke disk permissions or a software error. Below we"ll outline the steps to try if the problem is a black, or otherwise blank screen, on your MacBook Pro"s own display. If your problem is with an external monitor, skip to how to fix a black screen on a MacBook Pro external monitor.

This might seem obvious and you"ve probably already done it, but just to be sure, do check the power and brightness controls. It can be a massive relief to discover the issue is something as simple as this. If you"re running on battery, connect your laptop to its charger just in case the battery has run down. Check the power indicator light shows so you can rule out a faulty power cable. It’s also possible that you (or your cat) might have unintentionally hit the brightness keys on the keyboard at some point at that you screen is simply dimmed. Hit F2 or use the control bar to try increasing the brightness on your MacBook Pro.

Peripheral devices like printers, keyboards, external drives, mice and trackpads can all cause potential start up problems. If you definitely have power, but your MacBook isn"t starting up, make sure it"s disconnected from anything other than your charging cable and adapter.

Once you"ve confirmed that the laptop is receiving power and you"ve ruled out the possibility of interference from peripheral devices, the next thing to try is a simple restart. Pressing Control + Command (the symbol with four loops) + Power/Eject/Touch ID button(depending on your model) should automatically restart your device. Alternatively, hold the power button for 5 seconds to shut down your MacBook Pro, wait 15 seconds and then press the button again to reboot. Fingers crossed.

Still no luck? Then try a forced reset and then start up from macOS Recovery. Sometimes a good old-fashioned hard restart is all it takes to fix all kinds of MacBook issues. On an Apple-chipped MacBook Pro (from the M1 MacBook Pro 13 to the new 2023 M2 Pro and M2 Max models), press and hold the power button for about 10 seconds.

On an older Intel-chipped MacBook Pro, press and hold the power button for about 10 seconds, then press and release the power button and immediately press and hold Command + R until you see an Apple logo or other image. If you still see a blank screen after about 20 seconds, it"s time to move on.

In both cases, if this recovers your screen, it"s worth running Disk Utility to check for errors. If Disk Utility finds errors and repair them, restart your MacBook again afterwards. If it finds no errors, Apple recommends reinstalling macOS(opens in new tab).

This isn"t official from Apple, but years of MacBook lore claim that a particular key sequence can sometimes revive a non-reacting blank MacBook Pro screen. Press power button once, Press "S" (the sleep hotkey), and then hold the power button to perform a hard shut down. Wait 15 seconds and press the button to restart. We have no idea why this works, but plenty of people have vouched for it.

MacBook Pro Safe Mode allows you to start you MacBook without other launch agents booting up. This can eliminate the potential for issues with other apps and services interfering and preventing your screen from displaying correctly.

To boot into Safe Mode, power off and let your MacBook Pro sit for 20 seconds. Turn it on again and immediately hold down the Shiftkey. Release the Shift key when the login window appears. You should see "Safe Boot" in the upper right corner of the window. Sometimes you may be asked to login twice, and your computer may take a longer than usual to start while it carries out diagnostics. After it"s completely booted up, you can restart again in normal startup and see if the black screen is fixed.

If that doesn"t work, it"s time to start turning to more technical solutions. NVRAM (non-volatile random-access memory) and PRAM (Parameter RAM) are small memory partitions that store settings like volume control and display resolution. Sometimes they encounter issues and require resetting. To do that, power down then hit the power button again to boot up you MacBook. Immediately hold down Option + Command + P + R at the same time while the machine boots, and keep holding them down until you hear the startup chime (around 2 seconds)

The Mac"s Systems Management Controller (SMC) controls things like temperature, keyboard, display and fans. Resetting the SMC is another possible quick fix to resolve a black screen on MacBook Pro. Turn of your MacBook and unplug it for at least 15 seconds before plugging in again. Then, with the power still off, hold down Shift + Option + Control + the power button all together. Release the keys when your MacBook starts booting up.

The steps above should help you resolve a MacBook Pro black screen, but if your laptop"s own screen is working but an external monitor is blank, there are other things to try.

It may seem obvious, but first check the power on your external monitor and then check you connections. Most MacBook Pros only offer Thunderbolt/USB-C connectors for external monitors, so if you"re using a monitor with a different connection, you"ll need to check your adapter or dock too. If you find that the external display doesn"t turn on after you connect it, try connecting your display while your MacBook is turned off, and then switch your MacBook on.

The black screen on a MacBook Pro external monitor may be caused by simply closing your laptop. By default, this automatically puts your MacBook Pro to sleep. If you want to be able to close the lid of your MacBook Pro but still use the laptop via an external monitor, you"ll need to change some settings. Go to System Preferences > Battery > Energy Saver > Power Adapter, and move the slider to Never. Note that you"ll also need to have a keyboard and either a mouse or trackpad connected to your MacBook Pro or it will still sleep on closing the lid.

If the external monitor display is still blank go to System Preferences > Displays. You can press the Alt/option key to bring up the "Detect Displays" button. Click on "Detect Displays", to prompt your MacBook Pro to recognise the external monitor. See our guide to how to connect a monitor to MacBook Pro for more details on using an external monitor and see our guide to the best dock for MacBook Pro to expand your connection options.

In the above we"ve dealt with how to fix a MacBook Pro black screen when the screen is showing nothing at all. There are other issues that can occur, for example, the screen may flash a question mark, a circle with a line through it or something else. These are all signs that your MacBook it powering on but isn"t starting up:

Apple logo and progress bar: If the startup process stalls on the Apple logo or progress bar, press and hold the power button for up to 10 seconds until your Mac turns off, and then turn it back on. If the issue continues, turn it off again and unplug all non-essential accessories. If that doesn"t work, try repairing the disk using Disk Utility or reinstalling MascOS from MacOS Recovery.

A blank screen (black, blue, or gray) should appear once or more during startup. If you see your MacBook Pro booting black screen, something might be a miss.

A lack of any sign of activity on your MacBook Pro screen is perhaps one of the most worrying issues you can face when booting up your device. You"re likely to immediately start to worry about how much it will cost to fix, but let"s not panic yet. Take a deep breath, and try the tips below before you fork out for a repair or take a trip to your nearest Apple Authorised Service Provider or store.

Nothing can cause panic during the system booting of a Mac, like a screen completely going black. Should you encounter a MackBook black screen while rebooting your MacBook Pro, the following could be the causes:

But these are not the only reasons. A motherboard failure can cause some unknown reasons. Depending on the age and model of your Mac computer (Be it a Mac mini, iMac, MacBook Air, or a MacBook Pro), except for the black screen of death, you might see a blank, gray, or blue screen.

The only accessories that should be connected to your Mac when you try to solve the black screen on Mac issue should be the charging cable and adapter.

If you"ve confirmed that the laptop is receiving power and you"ve ruled out the possibility of interference from peripheral devices, the next thing to try is a simple restart. Pressing Control + Command (the symbol with four loops) + Power/Eject/Touch ID button(depending on your model) should automatically restart your device. Alternatively, hold the power button for 5 seconds to shut down your MacBook Pro, wait 15 seconds and then press the button again to reboot. Fingers crossed.

If you’ve established that the Mac booting black screen issue lies in the display, force restarting the device can be a solution. (if you are not sure, skip this process).

On an Apple-chipped MacBook Pro (M1, M1 Pro, M1 Max) Press and hold the power button for about 10 seconds. You should see the startup options window, which includes a gear icon labelled Options. Select Options and Continue.If the options window doesn"t appeal, release the power button and press and hold it again for another 10 seconds. If you started up from macOS Recovery, you should see a utility window that includes Disk Utility.

On an Intel-chipped MacBook Pro, press and hold the power button for about 10 seconds, then press and release the power button and immediately press and hold Command + R until you see an Apple logo or other image. If you still see a blank screen after about 20 seconds, it"s time to move on. If this does recovers your screen, it"s worth running Disk Utility to check for errors. If Disk Utility finds errors and repair them, restart your MacBook again afterwards.

NVRAM reset can effectively set back to factory (default) settings for everything connected with the boot process, including those remotely connected.

Resetting the SMC will dump and reset settings for anything power management related. Itresolves,among other problems with things like heat, sleeping problems, fans, and of course, Mac black screen display issues.

If you Mac boots, the black screen may go away and the MacBook Pro or MacBook Air may go back to normal, however, if it doesn"t, try a keypress sequence to ditch the black screen.

The settings in the PRAM carry forward even if you shut down or restart Mac. If they get corrupted somehow, it can cause problems like the black screen on Mac.

Sometimes the black screen on Mac is as a result of corrupt information on the startup disk. A simple solution for this is to force your Mac to run diagnostics on the disk by booting it in safe mode.

If all these solutions do not work, there could be a bigger problem than simple hardware and software solutions. Re-installing the macOS can solve the issue once and for all.

If you run into this unusual issue with your Mac, use one or all of these solutions to sort out the problem. These solutions work for MacBook, MacBook Pro, MacBook Air, iMac, and Mac Mini.

Yes. In most cases, you can fix the MacBook black screen of death using the solutions we"re highlighted in this article. For example, Sometimes the black screen on Mac is as a result of corrupt information on the startup disk. A simple solution for this is to force your Mac to run diagnostics on the disk by booting it in safe mode. Also, If your Mac is on yet the screen stays dark, have a go at pressing the power button once, then press the S key. That is the easy route key to take care of the Mac. Then, hold down the power key until the Mac turns itself off. Stand by 15 seconds and plug it back on.

Here"s what usually happens: Your Mac shows an Apple logo when it finds your startup disk, which is usually the disk built into your Mac, then shows a progress bar as the macOS startup or installation process continues. As the startup continues, you should see a progress bar, with or without the Apple logo. This screen might alternate with a blank screen several times. If you"re installing macOS, the Apple logo or progress bar might persist for much longer than usual. As installation continues, the progress bar might move slowly and pause for long periods. That"s why Apple recommends beginning macOS installation in the evening—so that it can complete overnight if needed.

but sometimes the Mac is stuck on a black screen with the Apple logo could appear. This could be due to incompatible peripherals, power issues, software incompatibility, poor contact between hardware and firmware, viruses (yes, virus), and more. Use the solutions we"ve provided above to fix this issue.

Watching your Mac display suddenly distort, freeze, or refuse to turn on is never a welcome event. Unlike other Mac issues, you can"t delay dealing with a misbehaving display; it must be addressed immediately. If you are lucky, the glitch is just a glitch, temporary in nature and not necessarily an indication of continuing troubles to come. In many cases, display problems don"t return after a restart.

Assuming the problem you"re having is indeed a graphics issue and not one of the startup issues that manifest themselves as a display that"s stuck on a gray screen or a blue or black screen, taking the time to run through these troubleshooting tips is a good idea.

You might be surprised at how many times turning your Mac off and back on fixes issues such as display problems. Restarting your Mac puts everything back to a known state. It clears out both the system and graphics RAM, resets the graphics processing unit (GPU) and the central processing unit (CPU), and then restarts everything in orderly steps.

This may seem obvious, but if you"re using a separate display, one not built into your Mac, you should check that it"s turned on, the brightness is turned up, and that it"s properly connected to your Mac. You may scoff at the idea that a cable came loose or the power somehow was turned off, but kids, adults, and pets have all been known to accidentally unplug a cable or two, push a power button, or walk across a power strip switch.

The parameter RAM (PRAM) or non-volatile RAM (NVRAM) contains the display settings your monitor uses, including resolution, color depth, refresh rate, number of displays, color profile to use, and more. If the PRAM in older Macs or the NVRAM in newer ones should become corrupt, it can change the display settings, causing problems that include strange colors and refusing to turn on.

Use Safe Mode to isolate graphics issues you may be having. In Safe Mode, your Mac boots into a stripped-down version of the Mac OS that only loads the bare minimum of extensions, disables most fonts, clears out many of the system caches, keeps all startup items for starting, and deletes the dynamic loader cache, which is a known culprit in some display problems.

After your Mac restarts in Safe Mode, check to see if any of the graphics anomalies are still occurring. If you"re still experiencing the problems, you have a possible hardware issue. Jump ahead to the Hardware Issues section.

If the graphics problems appear to be gone, then your problem is likely software-related. Check any new software you"ve added, including Mac OS software updates, to see if they have any known issues with your Mac model or with software you"re using. Most software manufacturers have support sites you can check. Apple has both a support site and support forums where you can see if other Mac users are reporting similar issues.

If you don’t find any help through the various software support services, try diagnosing the issue yourself. Restart your Mac in normal mode, and then run your Mac with only basic apps, such as email and a web browser. If all works well, add any apps you use that may have helped cause the graphics issue one at a time. Continue until you"re able to repeat the problem, which narrows down the software cause.

If it looks like the problem is hardware-related, run the Apple Diagnostics to test your Mac"s hardware for any issues. You can find instructions at: Using Apple Diagnostics to Troubleshoot Your Mac"s Hardware.

Apple has occasionally extended repair programs for specific Mac models. This usually happens when a manufacturing defect is discovered. Check to see if your Mac is included in those that have an acknowledged defect. Apple lists active exchange or repair programs at the bottom of the Mac Support page.

Apple offers hands-on hardware support through its Apple Stores. You can make an appointment to have an Apple tech diagnose your Mac"s problem, and if you wish, repair your Mac. There is no charge for the diagnostic service, but you need to bring your Mac to the Apple Store.

Whether you are using an iMac, MacBook Pro, MacBook Air, or any other Mac machine, there are 4 common reasons responsible for the Mac black screen issue.

If these connect ports/points are loose or have dirt/dust/carbon accumulated over them, they might not be able to give a prompt response to the OS commands.

There can be other unknown issues that emanate from your Mac"s motherboard or processing chip. But, there’s no foolproof way to detect them on your own. Some of these are:

Note:Before you tread further, it"s advised that you should backup your data if you can access the system. If not, don"t worry. At the end of this article, we will provide a solution to recover your data with a DIY method.

If your answer to any of the above questions is yes, you need to get the concerned component repaired or replaced to resolve Mac"s black screen issue. If not, move to the next method.

To identify the exact culprit, attach the devices one by one and check if the issue reappears. Finally, remove the device causing the problem and use your PC normally.

There is a possibility that you have accidentally changed the display settings. Most probably, you have reduced the brightness level of your Mac to the minimum level. To adjust the brightness of your Mac, follow the steps below.

Therefore, you need to force shutdown your Mac. You can force shutdown or restart your Mac using the method suited for your Mac type, whether it"s an iMac, MacBook with M1-chip, or a Mac with an Intel chip.

For MacBook with a removable battery, shut down your MacBook and remove the battery. Wait for 10 seconds, then attach the battery and switch on your Mac.

For MacBook with a non-removable battery, press and hold the power button for 10 seconds. Once your system has shut down, wait for another 10 seconds and switch on your MacBook.

The errors in formatting or directory structure can result in minor issues like hanging of files and programs and may aggravate abnormal shutdown and black screen of death.

Resetting SMC can rectify the problems related to battery, power, fans, and much more. Although resetting the SMC option is not available on a Mac with an M1-chip.

If the problem of black screen is due to some erroneous app or program, this method will help identify it and let you get rid of the concerned app/program.

Note:If you are prompted to choose from Macintosh HD and Macintosh HD – Data, select Macintosh HD. Allow the installation to complete without interrupting, as your Mac might reboot several times during the process.

There are high chances of data loss when you face the black screen issue on your Mac. Even when you apply the above-listed methods to resolve the black screen problem, some of them may cause loss of unsaved or corrupt data.

The problem of Mac"s black screen of death is not irreparable and neither do you need to rush to the Apple repair store to get it fixed. The above methods are presented in the most lucid way to resolve the issue yourself. We hope you have overcome the problem and are enjoying your Mac’s seamless performance. Which method helped you get rid of the trouble? Do share with us in the comments below.

I would like to ask if the MacBook pro 16" 2019 (latest model with intel) still has problems with the display connection. On my previous MacBook Pro 15" 2016 my t-con board stopped working out of the blue (display image went off and never came back on, had to replace the display) and I was told it was a manufacturing defect and could happen again. Has this problem already been solved or could something happen to my new MacBook Pro 16"? I was also advised when troubleshooting the display that there are also wear and tear issues on the flex cable between the display and the bottom if I open/close the display frequently. Does this also apply to the 16" macbook pro? On the older model, I also had a problem with the anti-reflective layer coming off on the places where it touched the keyboard. Can this be prevented somehow? I read that using the original "paper" that was placed between the display and the keyboard will prevent this. Is it true? I"ve also read that this problem can be exacerbated by carrying it in a bag where something puts pressure on the display lid. Is there a case that would prevent this? Alternatively, do you have any experience with protective glasses / foils? Someone claimed that the foil helped him, while others claimed that it damaged the display because it creates pressure on the display from the inside. I"m also wondering if you have any tips, tricks, things to watch out for when using this mac so that it lasts as long as possible in perfect condition.

There have been a number of issues with Apple’s MacBook models over the years. In some cases Apple has service programs where it will fix your MacBook for free, in other cases the Macs have been recalled by Apple due to safety issues.

reports of cracked screens from M1 MacBook owners. Some users have claimed that the screen of the computer has inexplicably and all of a sudden cracked. Reports have been shared on

Unfortunately, users have been told by Apple support that they are responsible and that the damage is not covered by the warranty. However the company has published a support document detailing how to avoid cracked screens. More here:

Certain MacBook Pro models have been banned from flights following Apple’s recall of certain models sold between September 2015 and February 2017. Some of these MacBook Pro models are fitted with batteries that “may overheat and pose a fire safety risk,” according to Apple.

The US Federal Aviation Administration has alerted airlines to the recall. This means that if you are flying to or inside America, you won’t be able to take a recalled MacBook Pro on as carry-on luggage, nor will you be able to check it in as cargo.

Various airlines managed by Total Cargo Expertise, including TUI Group Airlines, Thomas Cook Airlines, Air Italy, and Air Transat, have implemented a complete ban on these laptops, with employees told: “The 15in Apple MacBook Pro laptop, sold between mid-2015 and February 2017 is prohibited on board any of our mandate carriers.”

Laptops that have replaced batteries won’t be impacted, according to a TUI spokesperson who spoke to Bloomberg. We assume that you would need to prove that the battery replacement has taken place.

It’s not only the 15in MacBook Pro that is affected by a battery issue. Apple has also indicated that the battery inside the 13in MacBook Pro can also expand – although this is considered less of a risk than the 15in issue.

The no fly ban relates to Apple’s 20 June 2019 voluntary recall of some 15in MacBook Pro units which contain a battery that may overheat and pose a safety risk, according to the company.

In a press release the company stated that: “Because customer safety is a top priority, Apple is asking customers to stop using affected 15-inch MacBook Pro units.”

website) suggests that a component in certain 13in MacBook Pro may fail “causing the built-in battery to expand”. That sounds a bit concerning, but Apple says it is not a safety issue.

If you own a 15in MacBook Pro unit purchased between September 2015 and February 2017 – known as MacBook Pro (Retina, 15-inch, Mid 2015) – it may be part of the battery recall. You’ll be able to identify whether it’s included in the recall by the serial number which can be found by clicking on the Apple Logo and choosing About This Mac.

here to find out if you are eligible to the battery replaced. Enter your computer’s serial number on the program page to see if it is eligible for a battery replacement. If you are the switch will be free of charge.

As for the 13in MacBook Pro, the issue is with non-Touch Bar units manufactured between October 2016 and October 2017. You can enter your serial number on Apple’s

The specifics of the problem are unclear, but Apple’s solution seems to be to replace the logic board. While Apple doesn’t have an official program for this issue, it should replace the logic board for free if its personnel determine that it is affected by the issue. This should be the case for four years from the purchase date – so it could run until 2022.

As of May 2019 Apple has been running a backlight service program for 13in MacBook Pro purchased between October 2016 and February 2018. This includes the MacBook Pro from 2017.

According to Apple affected laptops may:Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen

The problem was caused by a flex cable that is too short. MacBook Pro models manufactured after 2018 are unaffected because a longer flex cable was used.

Apple extended the service program, so that it is valid for five years from the original purchase date or three years from the service program’s start date (May 21, 2019), whichever is longer.

The problem was related to the design of the keyboard of these MacBook laptops. The so called Butterfly design meant that dust could get trapped under the keys causing keys to stop working. The problem was that the whole keyboard needed to be replaced to rectify the problem.

After a lot of complaints Apple started a service program in which it would replace affected keyboards free of charge. There is more information about this program on Apple’s

If you Mac qualifies then Apple or an Apple Authorized Service Provider will repair the keyboard for free, either by replacing a few keys or the whole keyboard.

Non Touch Bar models of the 13in MacBook Pro sold between June 2017 and June 2018 could be affected by an issue with the SSD that might cause you to lose valuable data.

Apple has stated that “a limited number of 128GB and 256GB solid-state drives (SSD) used in 13in MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive.”

The issue applies to 13in MacBook Pro units sold between June 2017 and June 2018. Apple has emailed those with affected models – assuming that they were registered with Apple.

Shortly after the 2016 MacBook Pro got into users’ hands, reports of loud crackling and popping noises through the speakers started to appear on community forums. It was initially thought that, the noises only occurred if the user boots into Microsoft Windows using Boot Camp. However, one Macworld reader has commented that:

“I have a 2017 MacBook Pro and I had speakers replaced 2 times due to them popping. And I had not installed Windows, it all happened in MacOS. So it is 100% a hardware issue and not Boot Camps fault.”

Some users even reported that their MacBook Pro speakers were permanently damaged by the noises when Windows was booted, which subsequently meant the speakers no longer worked then they booted back into macOS. The right speaker in particular seems to be affected in this way.

“The crackling noise is noticeable after a few minutes whilst listening to audio files or YouTube type of websites,” claimed one Reddit poster who had his new MacBook Pro replaced and found that the issue remained. He suspects that it’s the drivers. Other posters suspect that it’s a firmware issue.

You could also ensure that headphones are attached via the 3.5mm audio jack before using Boot Camp to boot into Windows, as this will avoid the MacBook Pro’s speakers being used. The crackling/pops will not be heard in the headphones. Notably, users affected by the issue report that simply turning the volume control down has no effect; the loud crackling and pops continue.

A “small percentage” of MacBook Pros sold between February 2011 and December 2013 experienced issues with distorted video and out-of-the-blue system restarts. The problems affected 15in and 17in MacBook Pros from 2011 and 15in Retina MacBook Pros produced from 2012 to early 2013.

2011 MacBook Pro had complained about video issues for years before Apple addressed the issue with a recall. Some MacBook owners even filed a class-action suit against Apple, alleging problems with the AMD graphics chips and the lead-free solder that connects the GPU to the MacBook’s logic board were responsible for video problems and system failures.

In a memo distributed to Apple Stores in June 2018, Apple wrote that it had “identified a specific population of MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports) units requiring both solid state drives and the main logic board to be replaced when either has a functional failure,”

noted in a hands-on review (warning: includes significant bad language!) that some USB-C adapters not only slowed down his 13in non-Touch Bar 2016 MacBook Pro but also appeared to slow or entirely kill the MacBook Pro’s Wi-Fi connection. The adapters worked perfectly with a Dell laptop.

Meanwhile, Mac developer Khaos Tian has not only discovered that some third-party Thunderbolt 3 docks don’t work with the new 2016 MacBook Pro but even

Buying only Apple’s own USB-C or Thunderbolt 3 adapters is the obvious solution. Buying third-party adaptors or docks will probably be cheaper but, as Apple says, only those certified by Apple are guaranteed to work – and there’s still relatively few of those.

Apple might provide a future update to macOS Sierra to include support for non-compatible USB-C/Thunderbolt hardware but knowing Apple like we do – and coupled to the fact they have their own range of adapters – we wouldn’t hold our breath waiting for a fix. To be honest, if you’re affected then we reckon it’s best to bite the bullet and get new Apple-approved adapters.

Reports of failing MacBook Pros have been flooding in since 2013, with many owners of 2011 models with AMD graphics suffering from system crashes and hardware problems that have been described as “critical”. After a long wait, Apple finally announced a repair programme, and we’ve got all the details here. For coverage of similar programmes covering MacBooks and other Apple products, read our guide to

On its support page, Apple revealed it has determined “that a small percentage of MacBook Pro systems may exhibit distorted video, no video or unexpected system restarts”.

The specific symptoms described by Apple include distorted or scrambled video on the computer screen, no video on the computer screen (or external display) even though the computer is on, and the computer restarts unexpectedly.

The products initially included in the repair program were the 15in and 17in MacBook Pro models manufactured in 2011, and 15in MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013. TheMacBook Pro (15-inch, Early 2011), MacBook Pro (15-inch, Late 2011), MacBook Pro (17-inch, Early 2011) and MacBook Pro (17-inch, Late 2011) and theMacBook Pro (Retina, 15-inch, Mid 2012) and MacBook Pro (Retina, 15 inch, Early 2013). However, with the program only lasting four years kit is now too late to qualify for the repair.

The problem, first emerged in February 2013 and escalated throughout 2014 as more and more owners of the affected models began to experience issues. While playing games, watching HD video or performing another graphics-intensive task, users have witnessed their displays distorting, or sometimes going completely blank. Rebooting the machine temporarily resolves the issue, but it almost always returns.

Eventually, many users found that their MacBook boots to a blue or grey screen. Currently, the only permanent resolution is to get a replacement logic board, but that can prove quite costly without Apple Care. It’s believed that overheating is to blame for the issue.

Some of the readers who’ve been in touch have said that Apple has replaced their 2011 MacBook Pro’s logic board thanks to Apple Care, with some customers even claiming to have had their logic board replaced multiple times.

offered replacement hard drives for iMacs containing 1TB Seagate hard drives that have been known to fail, replacement MagSafe adapters, iBook logic board replacements back in 2004, and, most recently, a MacBook Air

If your Mac is eligible for repair, you’ll now need to back up your Mac laptop and then bring it to an Apple Retail Store or Apple Authorised Service Provider. An Apple technician will then run a diagnostic test to verify eligibility, and let you know how long it’ll take to repair.

Note, however, that if there is other damage to your MacBook Pro that “prevents the repair” such as a cracked screen, they’ll charge you for the replacement of that. Aside from that, though, the repair program is completely free (and so it should be!).

If your Mac or MacBook screen goes black suddenly or if it goes straight to a blank screen every time you start it up, don’t panic. Often it’s just a temporary problem — one you can fix quite easily. Common issues include faulty monitor cables and flaws in third-party software.

Unfortunately, there may be more serious reasons why your Mac gets stuck on a black screen. For example, your Mac’s power supply could be failing, or you might even have issues with the motherboard that would be too difficult and expensive to fix.

That’s the worst-case scenario, though. Before you give up on your Mac and send it to the trash, you should try to eliminate other possible causes first. And that’s what this guide is about. Whether you have a MacBook Air or Pro, a Mac mini or an iMac — follow these steps to work out why your Mac’s screen is black so you can fix it.

A black screen on your Mac can be the result of malware. Stop that from ever happening with MacKeeper. Its real-time antivirus keeps a lookout for your Mac, alerting you if viruses or other nasties find their way onto your machine. It also offers privacy, optimization and junk-cleaning tools.Try it out today, with one free fix for each tool.

We’ll start with the most common ways to stop the black screen problem on Macs and look at what you should do if you think you have a more serious hardware issue.

It’s possible your Mac’s screen isn’t actually black but just very, very dark. This can happen if you accidentally lean on the brightness keys on your keyboard. To check this, simply use those keys to try to turn up the brightness on your screen.

It might sound obvious, but sometimes all you need to do is restart your Mac. If it’s run into a temporary problem, this could be enough to fix it and get your Mac up and running.

But how do you restart your Mac or MacBook when the screen is black? You have a couple of options:Press Ctrl + Cmd + Power button. This will force your Mac to restart, without asking you to save your open documents.

Press Ctrl + Cmd + Media eject. This will restart your Mac too, but you’ll be asked to save your work first. Obviously, you won’t be able to see it if your screen is black, but you might be able to get away with pressing Entera few times in response to any save prompts that might be open.

Macs with Intel processors have a System Management Controller (SMC). This controls how they manage power, and resetting it can often alleviate all kinds of problems with your Mac, including the dreaded black screen of death. How you do this depends on whether you have a MacBook or a desktop Mac and when it was made.

Sometimes, external devices can interfere with the normal operation of your Mac, particularly if they’re faulty. For that reason, it"s a good idea to try unplugging everything from your Mac to see if it helps with black screen problems. This includes USB mice and keyboards, network cables, Bluetooth devices — everything other than the power and the monitor cables.

Try turning on your Mac like this and see if you still get a black screen. If you don’t, plug each thing back in one at a time to see which one is causing the problem.

Macs, like other computers, can withstand a fair amount of heat, but if they get too hot, they will often behave in unpredictable ways. They may simply shut themselves down. They might run more slowly. Or they might give you a black screen — especially if the graphics processor starts to struggle with the heat. A safe operating temperature range is between 50ºC and 95ºC.

Do the following make sure your Mac isn’t overheating:Check the outside temperature. Simply put your hand on the body of the Mac or MacBook and see if it feels overly hot. Use a thermometer if you’re unsure. This isn’t particularly accurate, but it can be useful starting point.

Install a Mac temperature monitoring app. There are plenty of these around, and they’ll let you get an accurate picture of your Mac’s temperature. Note, though, that many don’t work with Apple silicon Mac yet. TG Pro is one that does, but it’s not free.

If your Mac’s screen goes black intermittently or after a few minutes of being on, it could be caused by malware. Running a virus scan may be able to help you, if you can get a scan to run.

When you start your Mac in safe mode, it starts up only with the software and drivers that macOS came with. If it starts up in safe mode, then it’s likely your black screen issue is caused by third-party software, rather than a hardware problem.

macOS Recovery mode lets you restore your Mac to factory settings. If there’s a serious problem with macOS and you can’t fix it, this might be your last option. It’s a drastic move, but if your Mac is having intermittent black screen issues or doesn’t display a black screen in safe mode, it might be worth it.

To boot an Apple silicon Mac into Recovery, press and hold the power button to start it up. Let go when you see the startup options screen. From there, you can choose Recovery mode

If your monitor is the cause of your Mac’s black screen problems, no amount of toying with your Mac will fix it. If possible, try your monitor on a different computer. If it works, then it’s most likely your Mac which is at fault.

Of course, if your monitor doesn’t work elsewhere, you’ll probably need to work out why. It’s also worth checking a different monitor with your Mac, just to be sure.

No computer lasts forever. Macs usually last for many, many years, but if you’ve had yours for a long time, it’s possible it’s displaying a black screen because a piece of its hardware is broken. That could include the motherboard, the hard drive, the RAM, the graphics card or the power supply.

With some Macs, you can remove these parts and swap in new components. If that’s the case with your Mac, you could try changing some of these components to see if they fix your problem.

However, particularly with newer Macs and MacBooks, you may not be able to change any components at all. If you’ve tried all the tips in this guide and none of them work, your best bet is probably to send your Mac to Apple or take it to an Apple store for repair. Then it’s a matter of deciding whether it’s worth the cost of fixing it or not.

Some owners of MacBook Pro models made in 2016 and later are calling on Apple to offer an extended warranty because worn internal cables are causing the screen not to light up when opened.

The key issue comes down to Apple"s manufacturing processes for the MacBook Pro screen and the display"s flex cables, which iFixit reports are "prone to fatigue and failure" through normal use, such as opening and closing the lid.

The problem for MacBook Pro owners is that, thanks to Apple making the flex cable part of the screen during manufacturing, it"s not possible to fix just the cable. Instead, it requires a whole new display unit, turning a $6 repair job into a $600 one.

"But the bigger problem is that, in an apparent effort to make the display as thin as possible, Apple designed the cables as part of the display, so they cannot be replaced."

An affected MacBook Pro owner called Alex has launched a petition under the Flexgate banner, asking Apple to fix all MacBook Pro models affected by the issue. The other problem the worn flex cable triggers is a stage-light effect that appears at the bottom of the screen.

Last September I wondered if an iPad - with iOS 11 and the Files app - might replace my MacBook. Since then I"ve acquired a 10.5-inch iPad Pro and Apple"s Smart Keyboard. Any trade-offs? I was surprised.

If you"re already an iPad Pro user that relies on the Apple Pencil and are planning on upgrading to a new iPad Pro, then Apple has a nasty surprise in store for you.

In October 2018, Apple updated its enterprise-focused iPad line. Here are the critical details that professionals need to know about the iPad Pro 2018.

Summary: A complete tutorial to fix iMac, MacBook Pro/Air that won"t turn on black screen issue. And how to save your files with iBoysoft Data Recovery in macOS Recovery Mode.

If you are facing the black screen of death issue after pressing the power on button in your Mac (MacBook Pro, MacBook Air, iMac, or Mac Mini), don"t be thrilled, even if you can"t use your Mac normally or access the data on it, it doesn"t mean the certain death of your device.

The other one is when you can perceive some response from your Mac, such as MacBook Pro shows a black screen with chime, MacBook screen goes black after a few minutes of booting, MacBook Pro screen is not working but keyboard lit, etc.

If you find yourself in this precarious situation, you"d better first rescue files from your Mac to avoid permanent loss. Then, follow the detailed solutions to fix the MacBook Pro/Air that won"t turn on due to the black screen issue.

To prevent the loss of your personal files and other important data watch this video carefully. You"ll get the detailed way to recover files from MacBook that won"t turn on.

To recover data from your Mac/MacBook that has a black screen issue, you need to run iBoysoft Data Recovery in macOS Recovery mode. For the best outcome, it"s recommended to watch the above video.

Sometimes, the MacBook shows a black screen only not playing the startup chime, or the MacBook Pro screen goes black after a few minutes of booting. In this case, check if the battery of your Mac is charged with enough power to run the startup procedures.

In order to solve that issue, you can plug in the charger and wait for some minutes and then press the power button. In some cold environments, it also helps warm up the back part of your MacBook first.

If you can hear some spinning noise from the hard drive or fans at startup, or the keyboards light, it means that the black screen issue is not caused by the lack of power.

On a modern MacBook without a removable battery like MacBook Pro 13" with Touch Bar and MacBook Pro 15" with Touch Bar, you can long hold the power button to shut it down, wait for 10 seconds around, and then reboot the MacBook.

For some older MacBooks like MacBook Air 13" and MacBook 13" whose battery is removable, you can forcibly shut it down, unplug it, remove the battery, and wait for 10 seconds. Then you need to put the battery back and restart the Mac.

Peripherical devices are sometimes the culprit that prevents your Mac from startup properly. This happens due to a complete hardware checking that is performed during the startup process, and if there are some faulty components the process will stop.

So, to solve this issue you should unplug all the external devices, including USB drivers, phones, printers and etc. Then restart your Mac by pressing the power button/Touch ID button on your Macbook again.

A situation that very often results in the black screen problem on your MacBook isn"t a startup problem, but due to the monitor having been dimmed down.

Usually, when accidentally hitting the F1 key it makes the screen brightness very low; you can revert this situation by pressing the F2 key to light back your screen.

If you see a black screen on your Mac with the cursor, it means that the machine gets stuck on the black screen for a moment and then gets into sleep mode.

To stop your Mac from sleeping, you can type the first letter of the user name and hit "Enter". Mac will recognize that you type in the wrong information and give you a response, and consequently, it will withdraw from the black screen situation.

Mac"s NVRAM stores in-memory settings including display resolution, startup disk selection, recent kernel panic information, etc. So, resetting NVRAM may be helpful for fixing the MacBook Pro"s black screen of death.

Booting into Mac Recovery Mode can be a solution when your MacBook Pro/Air screen goes black and unresponsive at startup. It happens due to your system drive may be corrupted. Those corruptions can be in the partition table, the file system, or the file system, etc.

You might find that your M1 MacBook Pro/Air is stuck on a black screen after restart. As reported, this issue commonly appears on the M1 Mac in using an external monitor, especially when the M1 Mac is on wake from sleep mode.

Guide to fix an M1 MacBook Air/Pro that"s not turning on due to software and hardware issues. To fix an unbootable M1 MacBook Air or MacBook Pro without data loss, follow this post. Read more >>

Even though the iMac is packed with the latest processors, faster memory, Retina display, and phenomenal graphics, it also can"t avoid the black screen issue still.

When your MacBook Air or MacBook Pro won"t turn on but boots into the black screen, it"s not the end of the world. You can find solutions in this post or get assistance from an Apple store specialist.

It depends. If you think there are problems with Mac’s hardware, you can send it to a professional repair store for further help. You"d better not try to fix it by yourself to avoid irreversible damages.

If you have a MacBook with a Retina display screen (pretty standard equipment these days, but not with the older MacBooks) you can expect to spend between $455 and $755 replacing the screen completely at the Apple Store.

Why have MacBook screens been cracking unexpectedly? Since the launch of the new Apple Silicon powered MacBook Air and MacBook Pro laptops in late 2020, some users have been reporting mysterious cracks appearing in the screens. Now Apple has confirmed what is causing the issue.

Detail of an Apple MacBook Pro 13-inch 2GHz laptop computer, taken on November 10, 2016. (Photo by ... [+]Joby Sessions/MacLife Magazine/Future via Getty Images)Future via Getty Images

"To enable the thin design of Mac notebook computers, the clearance between the display (screen) and the top case is engineered to tight tolerances. If you use a camera cover, palm rest cover, or keyboard cover with your Mac notebook, remove the cover before closing your display. Leaving any material on your display, keyboard, or palm rest might interfere with the display when it"s closed and cause damage to your display."

While Apple has tacitly confirmed how displays are being damaged, the root cause of the problem is not with MacBook Air and MacBook Pro owners. It lies with Apple pushing the limits of design in a quest to make its laptops as thin as possible.

While they look gorgeous on stage, in marketing shots, and on display in the Apple Store, any MacBook is an expensive investment for many, and consumers who can pay close to $3000 for some of the highly specced models are going to want to protect their new laptops from the dings and scrapes of modern life.

Apple has an extensive selection of third-party cases and covers on sale, although a look through the list today shows a lack of keyboard, palm rest, or camera covers. The closest you get to anything that would disrupt the closed space between keyboard and screen would be the clips that a hard case shell use to secure the shell to the body of the laptop, or the screen privacy guard that reduces the viewable angle of the screen.

But it’s the design of the MacBook Pro and MacBook Air that is contributing to the problem. No matter how the laptop looks, everyone can see the voracious appetite for protective cases in the marketplace. They are part of the ecosystem, and as such they should be part of the design consideration. To reduce the tolerances between the two sides of the laptop to enable “the thin design” does not feel a customer led decision.

Thankfully the new MacBook Pro design is just round the corner. Hopefully the new design that will debut on the 14-inch and 16-inch MacBook Pro laptops will be more accommodating to the business of life than the ideals of imagination.

This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

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If you"ve ever had a flickering MacBook Pro® screen, you know how easily it can ruin your work day or movie night. Fortunately, there are some simple fixes that can help resolve the problem.

At Asurion, when tech breaks, we fix it—whether your MacBook® won"t turn on or it needs a factory reset. We"ll walk you through what to do if your MacBook Pro screen is flickering so you can get back to what"s important.

There are various ways to try to stop your screen from flickering. Our suggestions go from simple to increasingly more complex, so start at the beginning and work your way down the list.

Updating your MacBook Pro to the latest iOS®version can solve all kinds of issues, including a flickering screen. Here"s how to confirm that your laptop is running the latest version of macOS®.Open System Preferences.

We"re all used to staring at a bright white screen, but Dark Mode offers a darker color scheme that"s easier on our eyes. Meanwhile, True Tone technology adjusts the color and intensity of your retina display to match the light around you, so that what you see on your screen appears more natural. Both features can occasionally lead to screen flickering.

Another cause of screen flickering lines on your MacBook Pro? Recently downloaded applications and files, which may have viruses. To erase them from your computer:Go to the dock and click on the Finder.

Many MacBooks come with two graphics systems. They also come with the automatic graphics switching option turned on to enable your computer to use the best one for whatever you"re doing—and to maximize battery life. But sometimes the two graphics systems can cause screen flickering. To turn off the setting:Go to Apple menu>System Preferences>Battery.

If that acronym looks more like a foreign language than a tech term, you"re not alone. NVRAM stands for non-volatile random-access memory, which stores different kinds of data, including your screen resolution, volume preferences, and time zone information. Screen flickering can start when the NVRAM is cluttered or outdated. Here"s how to reset your NVRAM:Shut down your Mac.

Your MacBook Pro"s System Management Controller (SMC) determines how your computer manages power. Much like restarting and updating, resetting the SMC can resolve various glitches, including a flickering screen. There are different ways to reset the SMC, depending on which model you have.

Doing so will help you figure out whether the software that loads as your Mac starts up is causing your screen to flicker. Keep in mind, your screen resolution may be low and your computer may run slowly—that"s normal in Safe Mode. When you"re ready, check our guide to how to start your computer in Safe Mode. If the flickering stops in Safe Mode, turn off your Mac and then turn it back on as usual—you"re good to go.

If you"ve tried the troubleshooting tips above but the screen flickering continues on your MacBook Pro, it"s time to run Apple Diagnostics. It will help figure out if there"s a hardware issue.Shut down your computer.

In both cases, Apple Diagnostics will run a scan for any problems and identify where a defect may be. You"ll receive one or more reference codes, which you can read more about here. From here you can do a few things:Repeat the test by clicking “Run the test again" or pressing Command + R.

This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

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