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Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit the following:

Choose one of the options below to have your iPhone X serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Are you having issues with your iPhone X screen not responding properly to touch input? Or seeing the screen respond to ghost touches? Read on for how to check if your iPhone X screen is eligible for a free replacement.

If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

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Have a broken iPhone screen? Here are three iPhone screen repair options and how much each costs, plus a breakdown of whether you should fix it or sell it.

NOTE: If your iPhone is still under warranty, check with Apple to see if you can get your screen fixed for free. Here’s Apple’s warranty coverage checker.

You can replace your own iPhone screen with a little tech savvy and a bit of patience. The repair requires disassembly, however, so you shouldn’t attempt this fix if you’re not comfortable doing that.

Your best bet is to buy a complete screen assembly, which is a much easier repair than replacing just the front glass or digitizer. Expect to pay between $45 and $280 for a new iPhone screen, depending on your model, where you buy parts and whether you buy a standard LCD or premium OLED screen. Toolkits start at $5 if you don’t already have the necessary tools.

WARNING: This can be a difficult repair, especially if you aren’t experienced. Understand the risk of additional damage that could void any warranties and insurance policies.Rather buy a new iPhone? Save with these iPhone deals

You can find detailed step-by-step instructions on sites like iFixit and YouTube. Here are some example videos for the iPhone 12, iPhone 11 and iPhone X.

Don’t want to fix your own iPhone screen? You can opt for professional repair instead. Local repair shops can often replace your screen in a few hours, either in-store or at your location. Online mail-in repair services take longer, but they’re good options if you don’t have a local repair store.

Expect to pay between $119 and $520 for professional iPhone screen replacement, depending on your model and repair shop. Note that Apple’s own repair service tops out at $329 for out-of-warranty screen repair. Apple also uses OEM (original equipment manufacturer parts), while many repair shops use less expensive aftermarket parts.

Mail-in repair services like iFixYouri and My Broken Phone typically charge between $100 and $200, but they don’t always list pricing for every repair on their websites. Sometimes, it’s because they haven’t updated their service offering lately, especially if newer devices aren’t listed. Other times, they can make the repair, but it’s too uncommon to stock parts.

In some cases, the repair is difficult and likely to damage the device, so it’s not profitable for the company to offer it. Or, the required parts are so expensive it’s not worth fixing. Either way, if the repair you need isn’t listed on a repair shop’s website, it’s a good idea to contact them anyway to see if they offer it.

It’s a good idea to ask about warranties on parts and labor before you choose a repair company. You should also inquire about your service tech’s experience, credentials and quality of parts.Interested in a refurbished iPhone 12? See where to get it for less

Do you have iPhone insurance? If so, you can file a claim directly with your insurance company, who might offer a choice between mail-in, in-store or on-location repair services. Some companies will overnight a refurbished replacement iPhone rather than repair and return yours.

Expect to pay a deductible ranging between $29 and $149, depending on your model and insurance company. Here are some example iPhone screen repair deductibles.InsureriPhone Screen Replacement Deductible

Should you fix your iPhone screen or sell it broken? You can base your decision on how much your iPhone is worth broken versus repaired, especially if you plan to upgrade soon.

For example, at the time of this writing, an iPhone X 64GB on the Verizon network was worth $255 in good condition. Here’s a breakdown of its net value after different repair options.

Next, compare the net value after repair to what your iPhone is worth in broken condition. At the time of this writing, a broken iPhone X 64GB on the Verizon network was worth $110.

As the table shows, our example iPhone will have significantly more value if you repair it yourself or file an insurance claim through AppleCare+ or Verizon.

However, SquareTrade insurance leaves a net value of $4 less than the phone is worth broken, while out-of-warranty Apple repair leaves a net value of $134 less, which means you’d lose money by going with those repair options.

The independent repair shop option leaves a net value of just $26 more than selling it broken, which might make you question whether repair is worth the hassle.

Of course, your decision depends not only on the value, but also how long you plan to keep your iPhone. If you intend to hold on to it for a few years, it’s cheaper to repair it than to buy a new iPhone.

If your iPhone screen is broken, you likely want to plug it into iTunes to make a backup and copy your photos before getting a replacement screen or new iPhone. But, if you haven"t plugged your iPhone in and completed the “Trust” dialog with your computer before, you"ll need to enter your iPhone passcode (or Touch ID if possible) to unlock your iPhone and make your first backup in iTunes.

But what if your iPhone screen is cracked in a way where some or most of the screen doesn"t respond to touch so you can"t tap some of the passcode numbers? What if your iPhone screen is broken such that you can"t enter the passcode?

If some small portion of the touch screen still works, you should be able to use that working section of the screen to slide around in VoiceOver mode; thankfully, you can turn on VoiceOver with Siri while the iPhone is locked.

With VoiceOver on you can use any portion of the touch screen that works to move a “cursor” around and double tap to “tap” where the cursor is. I found this tip buried here in the Apple Support community forums. (This post is from an older phone so it talks about slide to unlock, but instead we should just need to tap the home button twice to get to the passcode screen.)

Press the Home button twice to bring up the passcode screen. On an iPhone X/XS/XR/11, if this brings up Apple Pay,insteadswipe up as you normally would and leave your finger there until Siri says “Lift for home”. Or just plug it in to your computer via USB to trigger the trust dialog.

Use the portion of your screen that responds to touch to swipe left and right, which will move your VoiceOver cursor to different passcode number buttons. VoiceOver will also say the button being selected, which is helpful if you can"t see the screen.

After the iPhone unlocks, you may need VoiceOver one last time to tap “Trust” in the dialog that comes up when you plug in your iPhone to your computer.

We"ve had many comments asking us if there"s any other workarounds to enter a passcode on a completely broken iPhone screen. We had one commenter (thanks Josh!) suggest trying a lightning adapter and plugging in a wired USB keyboard, so we tested the method out!

I bought a lightning cable to USB adapter, and plugged in my very simple Dell USB keyboard into my iPhone 7 Plus running iOS 11.2.6. I was able to press spacebar to get to the lock screen, and then entered in my passcode with the number keys! Here"s a link to the specific Lightning to USB adapter I bought on Amazon for $14 USD. If you go this route, I would use as plain/boring a wired USB keyboard as possible, so that you minimize the amount of power the keyboard wants to pull through the USB cable and lightning adapter.

But wait! Before you buy a lightning to USB adapter to enter your passcode via keyboard, we need to consider the end goal here. I bought the adapter last week, entered my passcode to test it and thought "aha! fixed!" except then I remembered that to connect your iPhone to iTunes on a computer for the first time, you still need to press the "Trust" button on the iPhone when you connect to iTunes. But, you won"t have the keyboard plugged in when you"re connecting to your computer/iTunes...ugh!

If you have Siri enabled, a working home button (but no part of the screen working), and a USB adapter for an external keyboard, here"s how you can turn on and start an iCloud backup with a broken screen:

Press and hold the home button to bring up Siri. Say "Turn on VoiceOver". Siri will annoyingly stay up at this point and not let you get to the home screen.

Press Command + Spacebar (Mac keyboard) or Windows key + Spacebar (PC keyboard) to open Spotlight Search. (If it keeps flashing back to the screen you were on before, repeat Windows + Spacebar a few times and it should work.)

(Be angry when the accessibility "quick nav" turns off on this dialog box. AAAh! Ok let"s work around it...) Press and hold the home button to bring up Siri, and say "open the settings app."

Now, magically, the quick nav is working properly on the dialog box to turn on iCloud backup. Press the right arrow key until you get to Ok. Press the up and down arrow keys to press Ok.

If you need more iCloud space to back up your iPhone, you can upgrade your account from Mac or PC with the iCloud app. At least now you can unlock your iPhone if you need to get a two-factor authentication code!

If during all of this crazy, your iPhone times out, you may need to enter your passcode again, but now that VoiceOver is on, pressing Spacebar twice won"t bring up the passcode prompt. Here"s how to get your passcode entered via keyboard with VoiceOver on:

Our primary business is making our Decipher Tools software and solving iPhone problems, but occasionally while writing a tutorial, we find a solution that involves recommending buying an item, like a cable or case. We take external product recommendations very seriously, and we only link to products that we have actually tested ourselves.

After applying a new adhesive strip, the iPhone is again protected against dust and splash water, but it is not 100% waterproof.To ensure that the new adhesive frame fits properly everywhere, you must first remove all remaining adhesive residue on stainless steel and display frames.

How to fix the black screen of death problem on your iPhone? This passage will offer you 4 practical methods. hard reset your iPhone, fix via Passvers iOS System Recovery (avoid data loss), restore your iPhone in iTunes, and get iPhone screen repair service.

Case 1: "My iPhone 7 Plus screen goes black and won"t turn on after it was dropped. Though the screen is black, the phone is on because it still rings when somebody call. How to fix iPhone black screen of death?"

iPhone black screen is a commonly seen problem that you cannot turn on the device. Usually, the iPhone screen goes black when it comes across a critical system error which can cause the system to shut down.

Since the iPhone or iPad screen is unresponsive and black like the phone is dead, the black screen error is also called iPhone black screen of death. When you encounter this problem, don’t worry yet – below are 4 solutions to fix your iPhone which is stuck on a black screen, and they are easy to follow.

Why your iPhone screen is black and won"t turn on? Basically, it could be caused by hardware damage or software issues like a failed software update or system crashing. According to the root, the solution should be different.

Firstly, your iPhone could have black screen of death because of a hardware problem, for example, your phone screen is broken or damaged after the device is dropped or water drown. If that’s the cause of your iPhone black screen, unfortunately, it’s usually hard to handle the problem by yourself, so you had better take the phone to Apple Store.

Also, the iPhone black screen of death could be caused by a software problem, for example, a software crash can freeze your iPhone screen and make it turn black, which can be resulted from update failure, unstable firmware, etc.

Mostly, when you don’t drop your iPhone but it cannot turn on while still functioning or just keep restarting, this is due to a software problem. As for the software-related black screen problem,in the following parts we will provide 4 viable solutions to repair it.

Apart from the hardware or software issues, there’s also possibility that your iPhone screen turns black because of drained battery or a crashed app. Remember to have a check beforehand.

If that’s the case, just charge your iPhone or remove the app. If your phone is long time no use, you have to charge it for a longer time (usually more than 30 min) to see it function. And besides removing the glitchy app, you can also check for some updates. Anyway, the fix is easy, so we will not develop more here.

When your iPhone (or iPad and iPod Touch) has a black screen and unresponsive, you can hard reset the iPhone to troubleshoot black screen. It’s also an Apple recommended way to fix many subtle system error.

This solution is to fix the iPhone black screen of death using third-party iOS system recovery software. Because the way using iTunes (Solution 3) to recover your iPhone black screen will clear your data, this way is more recommended if you want to fix it simply and avoid data loss.

Passvers iOS System Recovery is a handy and powerful iOS system recovery program that can replace iTunes to fix common iOS system issues, including iPhone black screen of death, iPhone stuck in recovery mode, Apple logo, update failure, unresponsive iPhone, and etc.

The program can fix iPhone black screen with 3 different modes, i.e., Free Quick Fix, Standard Mode, and Advanced Mode, from quick troubleshooting to deep scanning. You are recommended totry from the free way firstto do the fixes. And in most situations, it prevents from erasing data on your device (except if you use the Advanced Mode).

Next, connect iPhone in black screen to PC via USB cable. The program will detect your device. If your iPhone can be detected, please choose "Free Quick Fix" to repair your phone. If you cannot select such mode, move on to the next.

Passvers iOS System Recovery also offers Standard Mode and Advanced Mode to repair the dead iPhone. Select Standard Mode if you don"t want to lose data. (Advanded Mode will deep scan your iPhone and erase all data.)

In this step, you need to put your device into recovery mode, just follow the instruction of the program to put your iPhone 6/7/8/X/11/12/13/14 or other iDevice into recovery mode.

The solution uses iTunes to fix iPhone/iPad that has black screen and won"t turn on. But you should be aware that all your data on the iOS device will be erased after restoring the iPhone with iTunes.

Step 1. Install the latest version iTunes on your computer. Launch the program. Then connect black screen iPhone to the computer with a USB cable that came with it.

If iTunes couldn"t recognize your iPhone, you can enter your iPhone into the recovery mode manually. Do the same way as when you try to hard reset your iPhone (

Step 3. Click Restore to restore the iPhone to factory settings. If you have an iTunes backup, the iTunes will prompt you to restore the backup to get back data.

However, the iTunes solution doesn"t work for some users. When trying to fix black screen with iTunes, some users get new problems: iPhone is stuck in recovery mode, iTunes couldn"t recognize your iPhone and throws error 9, error 4013, etc. One way is to fix in the DFU mode, but because it"s relatively complex, using a way without iTunes (

If your iPhone screen turns black after screen replacement or after the phone has been dropped/ water-damaged, the black screen of death is probably caused by hardware damage, especially when the iPhone screen is black but the phone is still on.

If you fail to fix iPhone black screen with the above methods or iPhone screen went black but the phone still works, you should get iPhone screen repair service from the local store. If your iPhone is still under warranty or under AppleCare plan, take the phone to local Apple store to get help.

For software issues, it’s hard to tell. If you have no memory that your phone has been damaged due to some reason, we recommend you try the fixes for software problems first: charge it for 30 min, identify some unstable apps, hard reset your iPhone, fix it with

Fixing your iPhone black screen of death will erase your data or not usually depends on the method you try. The most common methods like hard resetting will not cause any data loss. But if you try to restore your iPhone with iTunes, your data will be cleared.

Here are some points you can pay attention to:Keep your iPhone in a normal temperature. Your phone may turn into black screen when it’s too hot or too cold.

Backup your data. Sometimes you may need to restore or factory reset your iPhone to troubleshoot the problem, so back it up beforehand is always preferred.

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The iPhone X, released in 2017, is differs drastically from all of its predecessors. It was the first iPhone to boast a stunning OLED screen, the first to use Face ID, and the first to ditch the iconic iPhone home button for an updated continuous screen appearance. Despite its veteran status as a five-year-old phone, its modern appearance and high quality have kept it in demand as an original phone, a second-hand buy, a hand-me-down, and a refurbished model.

Like any smartphone, there are always a few issues that crop up over time. We’ve compiled a list of common iPhone X problems and collected a series of fixes to make sure your iPhone X works perfectly.

With a five-year-old phone, you can’t expect battery life to be quite what it was. That said, suspiciously fast-draining batteries can indicate a problem, so if you are really struggling with battery life, it’s time to engage a few mitigating actions.

Restart your iPhone entirely by holding the power button and a volume button at the same time until it powers down. This can fix some buggy processes that can sap your battery life.

Clean your connectors. Observe the port at the bottom of your iPhone and make sure it is entirely clean. If there’s dust or gunk build-up, use an isopropyl alcohol solution and something soft, like a cotton swab or paintbrush, to very gently clean it out.

If the error message persists, take your iPhone into the Apple Store for repairs. There’s probably some corrosion that distorting the inner pins and how they fit — this is especially likely if you got your iPhone X wet.

iOS 15 is the latest version of the iPhone operating system and every model of the iPhone X is compatible with iOS 15. When something goes wrong with the download, you should be able to fix it.

Check your storage. iOS 15 takes up 2.2GB of storage, and if your iPhone is packed with photos and files, there may not be enough room for it to install. You should see a notation when the iPhone does not have enough space to install an update. You can check storage by going to Settings >General > iPhone Storage.

Plug your iPhone into your charger and try again. Operating system installations generally need at least a 50% charge or direct connection to a power source.

If you’ve owned the iPhone X since its launch in 2017, chances are you’ve encountered lag and slowdowns in performance over the years. This is to be expected. Users on Reddit and Apple support forums have described many instances of both issues.

When your battery health drops under 80%, iOS automatically turns on Peak Performance Capability, which optimizes or reduces power consumption in exchange for longer-lasting battery life. You can turn this feature off by going to Settings > Battery > Battery Health > Peak Performance Capability > Disable.

The iPhone X’s speakers provide excellent audio quality, but they’re still susceptible to debris and dust. Reddit users have been complaining their iPhone X speakers sound muffled or can only be heard when switched to landscape mode. Before you do anything, make sure your iPhone is not set to silent mode, and that you have turned up the volume (seriously).

A dirty speaker may also be the culprit. Spray out any dust and loose particles in your speaker(s) with a compressed air duster. If you don’t have one, grab an unused toothbrush and brush out any excess material.

Some users have experienced problems with iPhone X charging. Threads at the Apple support forum describe the iPhone X refusing to charge at all, slow charging, or wireless charging not working properly.

You want to make sure that the fault doesn’t lie with your charging cable, charger, or charging pad, so start by testing it with another device, or test your iPhone X with a different charger.

A few iPhone X owners suffered from a touchscreen glitch that results in the screen reacting without being touched and sometimes in the screen not responding to touch properly. There are several threads at the Apple support forum about these issues, and Apple has acknowledged that some iPhone X displays “may experience touch issues due to a component that might fail on the display module.” While there are no longer free repairs on such an old phone, there are still ways to rectify the problem.

Clean off your touchscreen. To do that, first turn it off and unplug any cables. Then, find a soft, lint-free clothand dampen it with warm water. Start cleaning the touchscreen by wiping gently but firmly from one end to the other.

People have quickly gotten used to unlocking their iPhones with their faces, but it seems that Face ID does not perform perfectly for everyone. Face ID fails most often after a software update.

If nothing has worked, then take your iPhone X into an Apple Store or to an authorized service provider and ask for a repair. Apple has some testing procedures in place for this problem and it might require a rear camera repair.

We’ve seen a few reports at the Apple forums and the MacRumors forum about the iPhone X screen refusing to turn back on, refusing to turn off, or freezing up intermittently.

The first thing to try for a problem like this is a force restart. Press and quickly release the volume up button. Then press and quickly release the volume down button. Then press and hold the Sleep/Wakebutton until you see the Apple logo. Unfortunately, this might only be a temporary fix.

If there’s any visible damage, or you suspect physical damage from a drop or bump could be the cause, then contact Apple and take your iPhone into an Apple Store or authorized repair shop.

Shortly after the release of the iPhone X, Apple put out a statement about the OLED display used in the phone. The company noted that over time, “image persistence” or “burn-in” could appear. Burn-in occurs when a static image is left on the screen for a long time and gets burned into the display permanently. For example, if you leave your iPhone X screen on for quite a while sitting on the home screen, the icon of an app may get burned into the screen, so that you can see its faint outline when watching a video. OLED screens are often prone to the problem, but it’s not likely to affect most people.

Apple recommends you reduce the brightness on your phone. To reduce the brightness on your iPhone X, pull down on the right side of your screen to open the Control Center and adjust the brightness slider.

Turn on Auto-Lock. Since static images are much more likely to cause burn-in, you’ll want to make sure that your screen will turn off when you’re not using the phone. To turn on Screen-Lock, go to Settings > Displays & Brightness > Auto-Lock. Set your display to turn off after 30 or 60 seconds of inactivity.

Several users on Reddit have reported that the iPhone X stops working when they are out in cold temperatures. The problem typically only lasts a few seconds, though some have experienced a longer freeze-up. Some common-sense procedures can help.

According to an Apple Insider report, a handful of iPhone X users see a continuous vertical green line on one side of the screen — also referred to as the green line of death. The line doesn’t appear immediately after turning the phone on, but after being used for some time. Samsung, the iPhone X display manufacturer, had a similar problem with the Samsung Galaxy S7. This is a known hardware problem for which users are not at fault and for which there is no software fix. Luckily, it is not a widespread problem.

Some users have noticed a crackling noise when they use their iPhone X’s speakers at a higher volume. Many of these reports were seen among Apple forums, Reddit, and in the MacRumors forum. This problem is not widespread.

We always replace only full Glass (digitizer) + LCD assembly so if your iPhone screen has any issues such as: doesn’t respond to touch or register touch by itself, has lines, jumping image or bleedings – ifix technicians will be able to fix it.