kortek tft lcd monitor model factory

Kortek’s gaming displays are global industry leaders, widely used at world-famous casinos. We are proud of our unsurpassed technology, developed to ensure that our displays perform reliably in heat and humidity around the clock, 365 days of the year. The ability to provide customers with tailor-made solutions is one of key factors that Kortek maintain #1 in the competitive casino market.

Our open frame monitors are optimized for different user environments. We provide customized display solutions catering to varying display sizes, installation spaces, and other customer needs.

Kortek’s IFP display goes beyond simply displaying content. It provides an interactive environment that presents a variety of content through clear displays and crisp sound.

We have constantly improved our product quality and strive to provide high grade 23 Inch Fully Supports Aruzegaming Cube X Video Kortek Kts230dn101 Open Frame Touch Screen Monitor LCD with 1080P TFT Full Viewing Display for Gaming Machine to meet the market demand of new and old customers. Striving for perfection, perseverance, and pursuit of excellence are always our perseverance from the heart. Our company deeply cultivates the e-commerce mode, connects with the developed technology and devotes itself to create better product.

Kortek as the front-runner of the highest digital industry in the twenty-first century, is continuously developing and becoming the world"s number one company for special monitor for gaming. Our company is also continuously growing in monitors for medical applications and DID(Digital Information Display) applications, keeping our efforts on technical development and best qualities. We can guarantee you that we will to become world"s best company in industrial display by continuous investment, research and development for the most advanced technology on aerial and military fields.

We have constructed the highest research and producing system which can supply digital industrial display (TFT LCD, PDP, OLED, Touch Solution, etc...) and from micromini to large size (bigger than 80 inches). We supply our best products to the world"s leading companies throughout the world.

1 VPN No: KTK Rev: C VENDOR PRODUCT NOTIFICATION SUBJECT: Defective Lot of Kortek Monitors DATE: 31 Jan 2018 PRODUCT: Kortek LCD Displays MODEL: See Models in Table 1 REASON FOR VPN REVISION: Revision C Release to Primary Contact Information Update APPLICABLE AREAS: All gaming jurisdictions. SYMPTOM(S): LCD display may intermittently fail to display video and black out. CAUSE(S): The A/D board may have a defect which can cause the LCD display to prematurely fail and not display any video. The affected units bear Kortek serial numbers 1602xxxxx through 1605xxxxx. SOLUTION(S): When the monitor is blacked out, inspect the machines with blacked out displays to determine if displays from the affected batch are in use. If an affected unit is identified, contact Kortek for a replacement A/D board. Replaced A/D boards should be marked with a check mark to identify that the unit has been updated with a new A/D boards. Any defective A/D boards should be labeled with the serial number of the monitor from which it was removed and returned to Kortek. SCOPE OF SOLUTION: This solution applies to machines with monitors and serial number range listed in Table 1. Size IGT part number KORTEK Model Name Serial Number 10.1 DPP x KTB101DNIxx KTB101DPIxx KTL215DP-xx KTK215DGIxx x x KTL230DP-xx KTL230S-xx KTS270DPI KTS270DGI01 [ Table 1 ] 1602XXXXX ~ 1605XXXXX Page 1 of 19

2 PARTS REQUIRED: One AD Board of a Defective Monitor. This solution applies to machines with monitors and AD Board PN listed in Table 2. Size IGT part number AD Board PN AD Board PN Ex) IGT Parts No AD Board Parts No. : DPP x x x & & AD Board PN AD Board To obtain parts, contact Kortek directly at: [ Table 2 ] Primary Contact Information: Kortek (USA) 250 Vista Blvd. #104, Sparks, NV Phone Number: (775) Secondary Contact Information: Kortek (Korea) (22011) 26, Venture-ro24beon-gil, Yeonsu-go, Incheon, Republic of Korea Phone Number: Europe Contact Information Kortek (EU) Service European Technical Centre Unit G, Stafford Park 12, Telford Shropshire, TF3 3BJ, United Kingdom Phone Number: +44 (0) Page 2 of 19

3 DATE PARTS AVAILABLE: Parts are available now. TOOLS REQUIRED: # Screw driver (Screw Size: M3*6EA & M4*8EA) # Nut driver (Nut Size: M4PI) # Black Sharpie marker Revision History: # A B : Kortek(EU) Service Phone Number & Change # B C : Kortek(USA) address Change PROCEDURE: NOTE: Follow proper ESD protection guidelines when working on equipment Page 3 of 19

4 Ⅰ monitor 1. Open the machine main door, power off the machine, and locate the monitor model name and serial number. Verify the affected monitor model name and serial number. See Figure 1. Model name S/N Verify the model name and serial number. Figure 1 2. In case of 10.1 monitor (Refer to Appendix A for detail A/D board replacement procedure) IGT part number: , , Kortek model: KTB101DNIxx & KTB101DPIxx 1) Remove the cover 2) Locate the A/D board as shown in Figure 2. Disconnect the LVDS Cable and harness. Remove the Two screws. Remove the Foam Tape Remove the two screws. Figure 2. 3) Remove four screws mounting the A/D board to the chassis. 4) Disconnect the LVDS and converter harnesses from the A/D board and remove the four screws securing the A/D board to the monitor assembly. Retain the screws for later use. See Figure 2. Page 4 of 19

5 5) Install the new A/D board PN with the four screws removed in Step 4 and reconnect the LVDS and converter harnesses. See Figure 2. 6) Attach the new A/D board to the chassis using four screws removed in Step 3. 7) Reinstall the electronics cover with screws removed in Step 1. 8) Use the black Sharpie marker to mark the manufacturer label with a check mark next to the serial number to indicate the defective A/D board has been replaced. See Figure 3. Mark the label with a checkmark indicating the A/D board was replaced. Figure 3. Ⅱ monitor 1. Open the machine main door, power off the machine, and locate the monitor model name and serial number. Verify the affected monitor model name and serial number. See Figure 4. Model name S/N Verify the model name and serial number. Figure 4 2. In case of 21.5 monitor (Refer to Appendix B for detail A/D board replacement procedure) IGT part number: , Kortek model: KTL215DP-xx, KTK215DGIxx 1) Remove the cover 2) Locate the A/D board as shown in Figure 5. Page 5 of 19

6 Remove the two screws. Disconnect the LVDS Cable and harness. Remove the Two screws. Figure 5. 3) Remove four screws mounting the A/D board to the chassis. 4) Disconnect the LVDS and converter harnesses from the A/D board and remove the four screws securing the A/D board to the monitor assembly. Retain the screws for later use. See Figure 5. 5) Install the new A/D board PN & with the four screws removed in Step 4 and reconnect the LVDS and converter harnesses. See Figure 5. 6) Attach the new A/D board to the chassis using four screws removed in Step 3. 7) Reinstall the electronics cover with screws removed in Step 1. 8) Use the black Sharpie marker to mark the manufacturer label with a check mark next to the serial number to indicate the defective A/D board has been replaced. See Figure 6. Mark the label with a checkmark indicating the A/D board was replaced. Figure 6. Ⅲ. 23 monitor 1. Open the machine main door, power off the machine, and locate the monitor model name and serial number. Verify the affected monitor model name and serial number. See Figure 7. Page 6 of 19

7 Model name S/N Verify the model name and serial number. Figure 7 2. In case of 23 monitor (Refer to Appendix C for detail A/D board replacement procedure) IGT part number: x, x, , , , Kortek model: KTL230DP-xx, KTL230S-xx 1) Remove the cover 2) Locate the A/D board as shown in Figure 8, 9 Remove the two screws. Disconnect the LVDS Cable and harness. Remove the Two screws. Remove the EMI Gasket Figure 8. ( /KTL230DP-0x) Remove the two screws. Disconnect the LVDS Cable and harness. Remove the Two screws. Figure 9. ( /KTL230S-05) 3) Remove four screws mounting the A/D board to the chassis. 4) Disconnect the LVDS and converter harnesses from the A/D board and remove the four screws securing the A/D board to the monitor assembly. Retain the screws for later use. See Figure 9. Page 7 of 19

8 5) Install the new A/D board with the four screws removed in Step 4 and reconnect the LVDS and converter harnesses. See Figure 8, 9. 6) Attach the new A/D board to the chassis using four screws removed in Step 3. 7) Reinstall the electronics cover with screws removed in Step 1. 8) Use the black Sharpie marker to mark the manufacturer label with a check mark next to the serial number to indicate the defective A/D board has been replaced. See Figure 10 Mark the label with a checkmark indicating the A/D board was replaced. Ⅳ. 27 monitor Figure Open the machine main door, power off the machine, and locate the monitor model name and serial number. Verify the affected monitor model name and serial number. See Figure 11. Model name S/N Verify the model name and serial number. Figure In case of 27 monitor (Refer to Appendix D for detail A/D board replacement procedure) IGT part number: , Kortek model: KTS270DPI01, KTS270DGI01 1) Remove the cover 2) Locate the A/D board as shown in Figure 12, 13 Page 8 of 19

9 Remove the two screws. Disconnect the LVDS Cable and harness. Remove the Two screws. Figure 12 ( /KTS270DGI01) Remove the two screws. Disconnect the LVDS Cable and harness. Remove the Two screws. Figure 13 ( /KTS270DPI01) 3) Remove four screws mounting the A/D board to the chassis. 4) Disconnect the LVDS and converter harnesses from the A/D board and remove the four screws securing the A/D board to the monitor assembly. Retain the screws for later use. See Figure 12 &13. 5) Install the new A/D board PN with the four screws removed in Step 4 and reconnect the LVDS and converter harnesses. See Figure 12&13. 6) Attach the new A/D board to the chassis using four screws removed in Step 6. 7) Reinstall the electronics cover with screws removed in Step 1. 8) Use the black Sharpie marker to mark the manufacturer label with a check mark next to the serial number to indicate the defective A/D board has been replaced. See Figure 14. Page 9 of 19

15 Appendix B: 21.5 Detail A/D board replacement procedure 1. Disassemble Rear Cover 1) Detach EMI Tape applied at upper side of the rear cover 2) Disassemble 3 Nuts to separate rear cover 2. Disassemble AD Board 1) Disconnect the OSD & Power connectors 2) Disassemble 4 Screws 3) Disconnect the LVDS connector 4) Separate AD Board 3. Apply the new AD Board to the monitor by assembling 4 Screws. 4. Re-Connect OSD & Power & LVDS Cable to the new AD Board. 5. Re-Assemble Rear Cover to the monitor by assembling 3 Nuts. 6. Attach EMI Tape again at the upper side of the rear cover Page 15 of 19

16 Rework Completed Appendix C-1: 23 KTL230DP-0x Detail A/D board replacement procedure 1. Disassemble Rear Cover Disassemble 3 Screws to separate rear cover 2. Disassemble AD Board 1) Disconnect the OSD & Power connectors 2) Disassemble 4 Screws 3) Disconnect the LVDS connector 4) Separate AD Board 3. Reconnect the LVDS and converter harnesses. 4. Apply the new AD Board to the monitor by assembling 4 Screws. 5. Re-Connect OSD & Power Cable to the new AD Board. 6. Re-Assemble Rear Cover to the monitor by assembling 3 Screws. Rework Completed Page 16 of 19

17 Appendix C-2: 23 KTL230S-05 Detail A/D board replacement procedure 1. Disassemble Rear Cover Disassemble 2 Nuts to separate rear cover 2. Disassemble AD Board 1) Disconnect the OSD & Power connectors 2) Disassemble 4 Screws on AD Board 3) Disassemble 2 Screws on OSD Board to make a space for disconnecting LVDS cable 4) Disconnect the LVDS connector 5) Separate AD Board 3. Apply the new AD Board to the monitor by assembling 4 Screws. 4. Re-Connect OSD & Power & LVDS Cable to the new AD Board. 5. Apply OSD Board to the monitor by assembling 2 Screws. 6. Re-Assemble Rear Cover to the monitor by assembling 2 Nuts. Rework Completed Page 17 of 19

18 Appendix D-1: 27 KTS270DGI01 Detail A/D board replacement procedure 1. Disassemble Rear Cover Disassemble 4 Screws to separate rear cover 2. Disassemble AD Board 1) Disconnect the OSD & Power connectors 2) Disassemble 4 Screws 3) Disconnect the LVDS connector 4) Separate AD Board 3. Re-Connect LVDS Cable to the new AD Board. 4. Apply the new AD Board to the monitor by assembling 4 Screws. 5. Re-Connect OSD & Power Cable to the new AD Board. 6. Re-Assemble Rear Cover to the monitor by assembling 4 Screws. Rework Completed. Page 18 of 19

19 Appendix D-2: 27 KTS270DPI01 Detail A/D board replacement procedure 1. Disassemble Rear Cover Disassemble 5 Screws to separate rear cover 2. Disassemble AD Board 1) Disconnect the OSD & Power connectors 2) Disassemble 4 Screws 3) Disconnect the LVDS connector 4) Separate AD Board 3. Apply the new AD Board to the monitor by assembling 4 Screws. 4. Re-Connect OSD & Power & LVDS Cable. 5. Re-Assemble Rear Cover to the monitor by assembling 5 Screws. Rework Completed Page 19 of 19