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Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.

If your iPhone 11 has been exhibiting this issue, please use the serial number checker below to see if your device is eligible for this program. If so, Apple or an Apple Authorized Service Provider will provide service, free of charge.

Choose one of the options below to have your iPhone 11 serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair. These providers include Apple and Apple Authorized Service Providers, and Independent Repair Providers, who have access to genuine Apple parts.* Repairs performed by untrained individuals using nongenuine parts might affect the safety of the device or functionality of the display. Apple displays are designed to fit precisely within the device. Additionally, repairs that don"t properly replace screws or cowlings might leave behind loose parts that could damage the battery, cause overheating, or result in injury.

Depending on your location, you can get your iPhone display replaced—in or out of warranty—by visiting an Apple Store or Apple Authorized Service Provider, or by shipping your iPhone to an Apple Repair Center. Genuine Apple parts are also available for out-of-warranty repairs from Independent Repair Providers or through Self Service Repair.*

The iPhone display is engineered together with iOS software for optimal performance and quality. A nongenuine display might cause compatibility or performance issues. For example, an issue might arise after an iOS software update that contains display updates.

* Independent Repair Providers have access to genuine Apple parts, tools, training, service guides, diagnostics, and resources. Repairs by Independent Repair Providers are not covered by Apple"s warranty or AppleCare plans, but might be covered by the provider"s own repair warranty. Self Service Repair provides access to genuine Apple parts, tools, and repair manuals so that customers experienced with the complexities of repairing electronic devices can perform their own out-of-warranty repair. Self Service Repair is currently available in certain countries or regions for specific iPhone models introduced in 2021 or later. To view repair manuals and order parts for eligible models, go to the Self Service Repair page.

Tests and Measurements the iPhone 11 Pro Max receives ourDisplayMate Best Smartphone Display Awardearning DisplayMate�s highest ever A+ grade by providing

Book Perfect Calibration Accuracy and Performance that isVisually Indistinguishable From Perfect,so they received and maintainConcurrent DisplayMate Best Smartphone Display Awards.All are Excellent State-of-the-Art Displays, each is

to receive a DisplayMate Best Smartphone Display Award, so theTop Tier of Smartphone Displayswill continue to evolve and change with each new generation.

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JUMP! ®, JUMP on Demand®, and Trade-In devices with damage will be assessed at a lower value or require a fee. See your program terms & conditions for details.

When inspecting a screen, remove any screen protectors and cases first. Tilt the device under good lighting conditions and inspect it at multiple angles. Screen damage includes hairline cracks that are difficult to see.

iPhone® X and above do not have a visible LDI. If you cannot identify your LDI on an iPhone X or above, we ask you to confirm the device has not been exposed to liquid.

Wearables like Apple & Samsung watches often don"t have visible LDIs. Check for moisture under the display screen, as well as corrosion, discoloration, and fuzzy growth on the charging connection.

Before visiting a T-Mobile Store, please file a claim with Assurant, our Protection and Repair vendor. This will expedite your repair process and minimize your time in the store. Below are two convenient ways to file a claim.

The iPhone 11 was a big surprise, packing more advanced technology (namely in the camera capabilities and the processing power under the hood) at a lower cost than the iPhone XR"s price in 2018. It combines a large 6.1-inch display with a premium-feeling body, and comes in an array of colors too.

It"s worth noting that the iPhone 11 isn"t Apple"s newest numbered smartphone – that"s the iPhone 13, which launched in September 2021 alongside the tiny iPhone 13 mini, the iPhone 13 Pro, and the bigger iPhone 13 Pro Max.

Despite launching in 2019, the newer smartphones are pretty similar in terms of design but have improved camera sensors, a newer chipset and flat, not curved, edges – and they"re 5G capable. They"re significant upgrades in some ways, but - as our iPhone 11 review will show - this phone is still worth considering, especially with significant discounts since it launched.

The most eye-catching feature of the iPhone 11 is its imaging capabilities: with two sensors on the rear, you can now take wider-angle snaps alongside the ‘normal’ main images. These sensors are 12MP each, and are raised from the rear of the phone in a square glass enclosure - which we’re not enamored with visually.

The night mode is the most impressive part of the iPhone 11"s imaging quality, bringing brightness and clarity to impossibly dark scenes, and the Portrait mode, defocusing the background, is improved on the new iPhone too.

As a result it"s arguably no longer one of the best iPhones, and it"s certainly not one of the best smartphones. But not being the newest iPhone on the block likely means significant discounts on the iPhone 11.

The design hasn’t been updated much from the iPhone XR in 2018, although there are now six colors – including a new lilac and mint green shade - to choose from. The edges of the iPhone 11 still have the same feel as the older iPhone 6, 7 and 8, although the larger 6.1-inch display in the middle takes up most of the front of the phone (although with slightly thick borders around the screen).

Apple claims that the battery life of the iPhone 11 is an hour longer than that of the impressive iPhone XR, and in our tests this largely bore out. We were able to eke 24 hours’ use out of it without needing to try too hard - although sadly there’s no fast charger in the box, so if you do deplete the power pack you’ll need to wait around three hours before it’s fully juiced up.

The overall speed and performance of the iPhone 11 is robust - and especially so for the price. It’s still one of the most powerful phones out there, according to our early benchmarks.

In reality that just translates to a solid experience when flipping in and out of apps - although we did note that the speed in firing up the camera was a little slow, and processing pictures took longer than expected for a modern phone.

Overall the iPhone 11 is a triumph for Apple - if, for nothing else, the fact it’s managed to lower the price year-on-year. We feel enough people are going to be won over by the hard-working camera (check the night mode samples further down this review to see what we mean) and the safety that buying a modern smartphone gives you.

The iPhone 11 release date was September 20, 2019 around the world, and it"s readily available to buy in the US, UK and Australia. While no longer sold directly through Apple, you can still purchase it from a variety of other retailers.

The iPhone 11 price typically starts at $499 / £489 / AU$849 (for which you get 64GB of storage). That"s a fair bit less than the $699 / £729 / AU$1,199 that it used to cost. Deeper discounts should be possible too now that it"s only sold by third-party retailers.

This isn’t something we normally do, but we’re going to get right to the simple fact that the iPhone 11 camera is easily the standout feature on this handset.

Apple has doubled the number of lenses on offer here: where the iPhone XR had one, porthole-like sensor on the rear, things are much more grandiose for 2019, with a whole window on the rear containing two 12MP sensors.

Apple’s clearly going for an iconic and uniform look with the iPhone 11 range, with the Pro and Pro Max packing the same square lens bump on the rear.

We saw in a demo how the iPhone 11 would be able to take a shot using the standard lens, but during our testing could not work out how to get access to the wider shot that’s supposed to be taken at the same time, so you can change the composition post snap.

Let’s talk about something that doeswork well – the low-light performance. Historically Apple’s iPhone cameras have never been great here, but with its improved AI smarts the iPhone 11 is capable of rendering some amazing night snaps.

This works by the iPhone 11 automatically telling you to hold the handset steady for 2-5 seconds so that the shutter can stay open for longer; the phone then captures a number of photos at different exposures and sharpness levels, before merging the data to produce the very best photo possible.

We did notice on occasion that the iPhone 11 would show a black screen when we fired up the camera, meaning we would need to flick into another mode (like video or slow-mo) to jolt the viewfinder into showing something. We’ll keep an eye on this, as it’s likely something that will be fixed soon via an update, but it seems like a bug when starting the camera app.

There was one feature Apple made a huge deal of back at the iPhone 11 launch. that was Deep Fusion which will take nine photos before you press the shutter button to take a snap, go through the information in each, and then on a pixel-by-pixel basis will decide how best to light and optimize the snap when you do take it. It was called “mad science” on stage – and it should work pretty well.

With the addition of the second camera, Apple has made Portrait mode on the iPhone 11 far better than it was on the iPhone XR – where here software was used to help the iPhone know which was foreground and which was background, the extra sensor gives more physical information to help.

New to the Portrait mode effects in iOS 13 is High Key Mono, joining the Stage Light and Stage Light Mono options – at times it looks arty and professional, but if that foreground image isn"t captured precisely, it looks a bit poor.

Apple made a lot of noise about how the iPhone 11 can shoot 4K footage at 60 frames per second (fps), and it had good reason to: having such a feature on a phone at this price is attractive to a lot of people.

We also noticed a definite improvement in exposure and contrast, even over the iPhone XS from the previous year, with more definition and detail in the shadowy areas.

We’ve had selfies, ‘bothies’ and ‘groufies’, and with the iPhone 11 Apple has added a new term to the lexicon of annoying front-facing camera slang: ‘slofies’. The front-facing snapper here can capture slow-motion video selfies, and slow + selfie gets you… yep, ‘slofie’. Thanks Apple – even selfie was bad enough.

The results are good though, if you"re into such things. The iPhone 11 will intelligently work out where to begin the slow motion sequence, or you can tweak it yourself in the editing app.

The design of the iPhone 11 is rather similar to that of the iPhone XR from 2018; in fact, if you place it face-down and cover the camera, there’s very little to show it’s a new phone at all.

You could, perhaps, tell by the new colors on offer – mint green, lilac and lighter yellow shades join the Product (RED), black and white variants on offer. But beyond that, the iPhone 11 and XR look identical from the front.

On the rear, things are a little different. We’ve talked already about the unsightly camera bump on the back of the phone, but the iPhone logo has also been moved downwards and – in a new move – the word ‘iPhone’ is nowhere to be seen.

If you’re reading this review wondering whether to go for the iPhone 11 or the iPhone 11 Pro, then you’ll want to know the cheaper device is a little thicker - admittedly, only 0.2mm so, but you can feel the difference if you hold both.

But that thickness doesn’t stop it feeling premium; the glass and aluminum combo might feel a little old, given it’s been used by Apple for so long, but given the iPhone 11’s price it certainly feels worth the cash.

Unlike the bigger 11 Pro, the iPhone 11 has a 6.1-inch display that uses LCD technology rather than OLED, calling it ‘Liquid Retina’. That means you won’t get the richness of colors, nor the deep blacks and bright whites, that you’ll find on handsets with more advanced screen tech.

That’s lower than the 2436 x 1125 of the iPhone 11 Pro, yet you don’t feel like you’re getting a low-res screen here – the brightness and strong color reproduction see to that.

What’s less attractive is the thicker border around the outside of the display – these days we’re seeing a lot of phones, including ones with a lower price tag than the iPhone 11, come with edge-to-edge displays, and with no notch at the top .

In terms of day to day use though, we found the iPhone 11’s screen to be clear, bright and easy to see even outdoors on bright days. It can run up to 625 nits of brightness, according to Apple, and that’s enough for us in most scenarios - blinding if you look at it on full brightness when opening your eyes in the morning.

In terms of cinematic prowess, there’s no high dynamic range (HDR) playback here - so you get something called ‘Extended Dynamic Range’ - which doesn’t have the same capability as an OLED-toting iPhone at playing back top-end movies.

The screen is slightly washed out in comparison to the iPhone 11 Pro Max, for instance, with the limitations of the LCD technology in the Liquid Retina display coming to the fore. It lacks the color depth and contrast ratio of the higher-spec phone, but is still perfectly serviceable for streaming Netflix or live sport, as we found in our testing.

The iPhone 11 launched with iOS 13, and packs some nifty features as a result. We"ll get to them below, but first it"s worth noting thatiOS 15 is now available for the phone. Combined with iOS 14, it adds some major new features like an App Library and home screen widgets, as well as improved FaceTime features.

Face ID has also had a much-needed upgrade – the field of view of the camera has been improved a fair bit, so you can glance at your phone from your seat and unlock it. While you may still need to move your face closer or lift the phone slightly, it"s a big upgrade from what debuted on the iPhone X two years earlier.

A couple of other new features we liked (not exclusive to the iPhone 11, but helpful nonetheless): swipe typing when using the keyboard, new Memoji stickers, and control of the Wi-Fi / Bluetooth options from Control Center.

The new way of typing is great when you"re trying to do things one-handed – while carrying shopping, for instance. The Memoji stickers need to be accessed from the side of the keyboard when composing a missive (they"re not easy to see when you first open your messaging app), and offer something more personal: an image of your own face to punctuate your witty prose with pals.

That"s a powerful combo, and our Geekbench testing returned a score of 3186, a real improvement on the previous model. This power is evident throughout the user experience, with everything as quick under the finger as you"d hope for.

However, that"s rather stating the obvious – smartphones became powerful enough to respond instantly to your every whim years ago, and it"s in the nuances where we see the differences between the merely good handsets and the very best. The demo game we played on the iPhone 11 – Pascal"s Wager – looked great, with all manner of shadows and reflections flickering about the screen, and ran fluidly.

The iPhone 11 wasn’t quite so rapid across all tasks – saving photos or video to the camera roll sometimes took a second or two, but then again you’re processing large amounts of data (especially for Night mode or 4K video), so that’s perhaps to be expected; however, some people might expect performance to be instant all the time.

Throughout our testing we didn"t notice any real problems with the iPhone 11 – it"s a smart and speedy handset, and delivers far better performance than similarly-priced phones on the market, as well as packing a more mature app catalog to augment your experience.

There is one change that we want to highlight: as with the iPhone XR, there"s no 3D Touch on offer with the iPhone 11, so pressing harder on the screen won"t yield any new menus or additional functionality. Instead, it"s a long-press-and-wait for new menus, or previews of things like web pages or Live Photos.

We were actually worried that our testing process had gone wrong in some way, such was the surprising performance, but it was true – and the iPhone 11 carries on in that vein. We found it to be essentially as good as the XR in terms of stamina, easily making it through to the end of a working day in our testing.

On a low-use day we found that it held out for 27 hours – we took the phone off charge at 8.20am, and it finally gave up the ghost at 11am the next day when we employed it as a portable hotspot. This was still with around an hour of video streaming, some music playback, and about 45 minutes of photography thrown into the mix.

That"s not to say it"s the best on the market – if you want a phone with the best battery life around, look to the Android stable, where there are some long-lasting phones indeed. However, if you"re intending to stick with Apple, the iPhone 11 offers decent battery life, especially for the price.

There’s no fast charger in the box with the iPhone 11, which is clearly a cost-saving move as the iPhone 11 Pro and Pro Max both have an 18W charger in the box, which powers up the iPhone 11 far more rapidly than the standard USB plug it comes with..

Using the standard, slower charger from the iPhone 11 box, after 20 mins it had gained 10%, and pretty much carried on that ‘1% every two minutes’ rhythm until fully charged.

Using a fast charger, in 24 minutes the iPhone 11 had gained a whopping 35% charge, and by 12:03 was at 75%, where we needed to remove it to take it on the go. To get a largely-full battery in under an hour is brilliant, and we recommend you upgrade to a fast charger when you buy the phone.

Also, if we’re recommending things, remember that the iPhone 11 supports wireless charging too, so getting yourself a wireless pad for home and for work will see you rarely with battery anxiety again - it’s a worthwhile investment, even if the charging is slower.

You want a 2019 iPhone for cheap(er)OK, it"s not cheap, but it"s by far the most cost-effective phone we"ve seen from Apple since the iPhone SE - and it"s far more powerful.

You want longer-lasting battery lifeThe battery life on the iPhone XR was good, and that"s continued with the iPhone 11. The iPhone 11 Pro Max is slightly better here, but you can buy with confidence on the 11.

You want a phone with a very strong cameraThe iPhone 11"s night mode, two lenses and forthcoming Deep Fusion combine to make a very competent snapper - almost matching what"s available on the more expensive Pro range.

You want the most powerful iPhone outWhile the iPhone 11 has got some grunt, it doesn"t quite match the raw power of the 11 Pro range - we doubt you"ll notice much of an issue at all, but one to note if that spec matters to you.

You wantbrilliantbattery lifeThis might sound confusing given the above point about great battery, but while the iPhone 11 has good longevity, there are plenty of phones on the market that last longer.

You need a huge capacity for media and appsThe iPhone 11"s storage options top out at 256GB - that"s going to be fine for nearly everyone, but if you love a terabyte of space, that"s not on offer here.

iPhone 12The iPhone 12 is a year newer than the iPhone 11. As a result it costs a bit more, but it has more power and adds 5G to the mix, which is an increasingly important feature.

iPhone 11 ProIf you want to stick with the iPhone 11 series but are after something slightly more accomplished then consider the iPhone 11 Pro. This has a slightly smaller but higher quality screen and adds a telephoto camera to the mix.

OnePlus 9The OnePlus 9 is an Android alternative to the iPhone 11. It"s a fair bit newer but only actually costs slightly more. With this you get a bigger screen, a higher refresh rate, more cameras and faster charging, so it"s an upgrade in most areas.

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