possible to replace a broken lcd panel for an iphone free sample

Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit the following:

Choose one of the options below to have your iPhone X serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.

If your iPhone 11 has been exhibiting this issue, please use the serial number checker below to see if your device is eligible for this program. If so, Apple or an Apple Authorized Service Provider will provide service, free of charge.

Choose one of the options below to have your iPhone 11 serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair. These providers include Apple and Apple Authorized Service Providers, and Independent Repair Providers, who have access to genuine Apple parts.* Repairs performed by untrained individuals using nongenuine parts might affect the safety of the device or functionality of the display. Apple displays are designed to fit precisely within the device. Additionally, repairs that don"t properly replace screws or cowlings might leave behind loose parts that could damage the battery, cause overheating, or result in injury.

Depending on your location, you can get your iPhone display replaced—in or out of warranty—by visiting an Apple Store or Apple Authorized Service Provider, or by shipping your iPhone to an Apple Repair Center. Genuine Apple parts are also available for out-of-warranty repairs from Independent Repair Providers or through Self Service Repair.*

The iPhone display is engineered together with iOS software for optimal performance and quality. A nongenuine display might cause compatibility or performance issues. For example, an issue might arise after an iOS software update that contains display updates.

* Independent Repair Providers have access to genuine Apple parts, tools, training, service guides, diagnostics, and resources. Repairs by Independent Repair Providers are not covered by Apple"s warranty or AppleCare plans, but might be covered by the provider"s own repair warranty. Self Service Repair provides access to genuine Apple parts, tools, and repair manuals so that customers experienced with the complexities of repairing electronic devices can perform their own out-of-warranty repair. Self Service Repair is currently available in certain countries or regions for specific iPhone models introduced in 2021 or later. To view repair manuals and order parts for eligible models, go to the Self Service Repair page.

Use our “Get an Estimate” tool to review potential costs if you get service directly from Apple. The prices shown here are only for screen repair. If your iPhone needs other service, you’ll pay additional costs.

If you go to another service provider, they can set their own fees, so ask them for an estimate. For service covered by AppleCare+, your fee per incident will be the same regardless of which service provider you choose.

Your country or region offers AppleCare+ for this product. Screen repair (front) is eligible for coverage with a fee by using an incident of accidental damage from handling that comes with your AppleCare+ plan.

The Apple Limited Warranty covers your iPhone and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters, spare cables, wireless chargers, or cases.

Depending on the issue, you might also have coverage with AppleCare+. Terms and Conditions apply, including fees. Feature availability and options may vary by country or region.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.

Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

Use our “Get an Estimate” tool to review potential costs if you get service directly from Apple. If you go to another service provider, they can set their own fees, so ask them for an estimate. For service covered by AppleCare+, your fee per incident will be the same regardless of which service provider you choose. We"ll inspect your product when we receive it. If additional damage is found, you could pay an additional fee.

The Apple Limited Warranty covers your Apple Display and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters and spare cables.

Depending on the issue, you might also have coverage with AppleCare+. Terms and Conditions apply, including fees. Feature availability and options may vary by country or region.

If your situation isn’t covered, you’ll pay a fee. If the issue with your Apple Display is ineligible for service, you might pay the full replacement value.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.

Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

Are you having issues with your iPhone X screen not responding properly to touch input? Or seeing the screen respond to ghost touches? Read on for how to check if your iPhone X screen is eligible for a free replacement.

Also, if you’ve already paid to replace your display and it was affected by issues covered by the service program, it’s possible to get a refund by contacting Apple Support.

If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

After going 0-for-2 on cracked screens, I decided to lay down my screwdriver. I’m not going to quit my day job anytime soon to work as a freelance phone fixer. I don"t relish the idea of handing malfunctioning smartphones off to co-workers.

1. Before you set out to perform DIY repairs on your smartphone, do a trial run on an old one. Even with clear instructions, it"s easy to make a mistake that leaves the device inoperable.

3. Be prepared to spend a few days on the project. That requires having a dedicated workspace in a low-traffic area of your home. If you start out on the kitchen table, all those tiny parts can easily get knocked around or lost.

While they may look the same at first glance, they’re different sizes. A screw that’s too short won’t hold your phone together. And a screw that’s too long can drill down until it pierces the phone"s motherboard—which could be one reason I ended up with two flawed phones in the end.

The technician in the iCracked video uses a magnetic board to stay organized. You can buy one through the company"s website for as little as $10. I didn’t have one, so I put the screws on a sheet of paper and labeled them, trying to diagram where they appeared on the phone. This went downhill pretty quickly. Just brushing the paper was enough to send them rolling out of place. To prevent this, I eventually started taping them down.

You may want to think about organizing the replacement screws, too. When I had to pull one from the tiny bag, they were all lumped together, so I often ended up guessing which to use.

One last thing: When you buy a screen replacement kit, keep in mind that you"re not guaranteed to get parts of the same quality offered by the manufacturer or a certified repair shop.

While the screens in the kits I bought looked very nice, I had no way to tell what kind of glass was used to make them. And the appearance of cables and connectors on the replacement screen did not perfectly match those of the iPhones.

With all that said, even if I had received parts identical to the ones I owned and pulled off the repairs flawlessly, I"m not sure the DIY screen replacement would have been worth the time and aggravation to save roughly $75.

I will admit, though, that I found this project kind of fun, at least until I started running into problems. If you’re a handy person who enjoys a good challenge, this might be your kind of thing. Just accept from the start that there’s a decent chance you might damage or destroy your phone in the process.

As mobile phone displays are much tougher than they used to be, it seems like they"re indestructible. Sadly, they"re not. Dropping your phone can often break the display. Your phone can no longer be considered useful.

Cracked your mobile phone display? Dropped it in the street, or crushed it playing football? Sat on it, even? You know by now that you"ve given yourself a headache. Can the phone be repaired, and if so, what are the costs?

Many services available online and locally will repair your mobile phone, for a price. But if you have access to the parts and they"re inexpensive, why not perform the procedure yourself?

You should also consider the non-monetary costs: time spent without a phone, data that needs archiving from the device. Hopefully your mobile platform"s cloud service can help here, or perhaps a desktop utility can check the phone"s contents.

Fitting a new display that costs the same as a replacement phone is pointless. However, if replacing the mobile phone screen is closer to $15, it makes sense to have a go yourself.

The most obvious location for a replacement display is eBay. Simply searching for the mobile phone model and the word display will turn up the required parts. Just remember to shop safely when using eBay.

In my case, "nexus 5 display" returned a wealth of accurate (and, sadly, slightly inaccurate) results. Take the time to check that the component you choose is genuinely for your device. Often, components may appear in the results thanks to a poorly written listing.

Amazon is also a resource for replacement screens, but you should also consider a general Google search as this will turn up specialist suppliers who might be able to provide a lower price.

Note that you may find listings that offer just the display, versus listings with half the phone"s chassis. Which one you buy depends on how complicated you want things to get. For example, just the display means melting the adhesive using a heatgun or hairdryer.

Alternatively, a replacement display kit that includes half the phone"s body will require components being transferred from the old body into the replacement.

These tools are included to remove the case and unscrew any components that obstruct replacing the display. For example, a mobile phone will have Torx screws under the battery cover that will need removing before you gently prize the case apart.

Note that spending money on these tools isn"t totally necessary. Sanding off the ends of a couple of plastic bicycle wheel levers will produce usable alternatives---otherwise, they can be sourced relatively cheaply.

There are so many different mobile phone models on the market (either new or used) that providing a standardized guide is next to impossible. Additionally, some models cannot be repaired without sending them back to the manufacturer.

To begin, remove (where possible) the rear cover, battery and identify where the Torx (or standard) screws might be hidden. Look under labels and beside USB ports. You might find screws in the battery cavity if you have a device with a removable cell.

These are often threaded through the different layers of hardware within the phone. Ribbon cables are delicate; easily broken, take care as damage to these could change the dynamic of the repair considerably.

Persuading your phone"s display to part with the body isn"t usually difficult. Pushing through the camera hole against the glass to begin with, slowly prize the glass display away from the body.

In this case, you won"t need to remove the display, but you will need to remove components (and even the motherboard) from the damaged device into the new body.

Narrow rolls of replacement adhesive can be bought online. Have some double-sided sticky tape laying around? Cut this into narrow 1 mm slivers, then apply the adhesive to the phone"s frame, rather than the glass.

Apply light pressure where the display meets the adhesive. Take care not to put pressure on the middle of the glass display. Excessive force can break even the strongest Gorilla glass.

Reconnect the relevant cables, locking them down where necessary. Place the components back in the case with care, checking that there are no cables or screws left over. Test the phone to check that it works.

The moment of truth: does the new screen work? Remember, a touchscreen display has two purposes: touch interaction, and displaying the phone"s operating system.

However, it isn"t always plain sailing. I"ve fitted a replacement display that caused the phone to overheat. Therefore, it is important to buy components from reputable sellers, and ensure you"re buying the right parts for your phone.

Most importantly, don"t walk into performing such a repair without some device-specific research first. Video guides are particularly useful; once you"re ready, get hold of the right tools and surprise yourself!

Here"s another tech problem you can solve yourself with a bit of time and effort: phone display flickering. And if you drop your phone into the water, don"t panic, follow these tips to help save it.

However, if the digitizer or LCD is also damaged during a fall, that screen no longer carries value because it cannot be refurbished. Repair shops cannot sell broken LCDs to refurbishing companies; therefore, they cannot offset the cost of an LCD repair. That is why repair stores often charge a little extra if there is damage to the LCD or digitizer, to make up for that loss. Repair stores that don’t have an additional charge for an LCD repair typically inflate their glass repair price to make up for the loss from damaged LCDs. If they have one price, that means everyone is paying more to cover the cost of customers who have damaged LCDs and customers who only have cracked glass. This is why TCR separates the price of glass and LCD repairs for you! If you only have cracked glass, you only have to worry about paying to replace the cracked glass.

If your phone or tablet’s glass is shattered there will be cracks or chips on the screen itself. If it is just the glass that is damaged, the device may still function and you may be able to use it normally. If this is the case, it is likely that only the glass needs to be replaced. To prevent further damage to your device it is best to get it repaired quickly. For example, if liquids seep through the cracks it could cause permanent damage to the LCD.

Many people may continue to use their touchscreen with shattered glass and delay fixing the glass on their devices; however, if the touchscreen isn’t responsive, it could be a sign of more significant damage to the device’s digitizer which is integrated with the LCD screen.

A pixelated screen can indicate LCD damage. This would look like a patch of multicolored dots, a line or lines of discoloration, or a screen with rainbow colors. For many people, these colors are an easy way to know that their LCD is broken and that they should get it repaired.

Dropping your phone isn’t the only reason you’ll end up with a pixelated screen. Over time, your screen’s LCD may break down through regular use. This happens to other devices aside from your smartphone or tablet. Pixelation can happen to TVs and computers, too. People typically decide to buy a new device when this happens. Fortunately, with an LCD repair, you can fix the device without needing to replace it.

A black screen or black spots on your smartphone or tablet is an indication of a damaged LCD. Often with a bad LCD, a phone may still turn on and make noises, but there is no clear picture. This does not necessarily mean any other part of the phone is damaged and a simple screen replacement will get it functioning again. Sometimes it can mean a battery or other internal component is damaged. It is best to have a highly qualified phone repair technician diagnose what is wrong so the appropriate repair can be made.

Fortunately, your mobile device is fixable whether you cracked the glass or damaged the LCD. Stop by or call TCR: Triangle Cellular Repair at (919) 263-2699 for a free diagnostic and quick, affordable cell phone repair in Chapel Hill and surrounding areas. We’re always happy to help!

Have a broken iPhone screen? Here are three iPhone screen repair options and how much each costs, plus a breakdown of whether you should fix it or sell it.

NOTE: If your iPhone is still under warranty, check with Apple to see if you can get your screen fixed for free. Here’s Apple’s warranty coverage checker.

You can replace your own iPhone screen with a little tech savvy and a bit of patience. The repair requires disassembly, however, so you shouldn’t attempt this fix if you’re not comfortable doing that.

Your best bet is to buy a complete screen assembly, which is a much easier repair than replacing just the front glass or digitizer. Expect to pay between $45 and $280 for a new iPhone screen, depending on your model, where you buy parts and whether you buy a standard LCD or premium OLED screen. Toolkits start at $5 if you don’t already have the necessary tools.

WARNING: This can be a difficult repair, especially if you aren’t experienced. Understand the risk of additional damage that could void any warranties and insurance policies.Rather buy a new iPhone? Save with these iPhone deals

The process differs slightly by model, but generally involves these steps:Use a hair dryer, heat gun or iOpener tool to heat the front glass and soften the underlying adhesive

You can find detailed step-by-step instructions on sites like iFixit and YouTube. Here are some example videos for the iPhone 12, iPhone 11 and iPhone X.

Don’t want to fix your own iPhone screen? You can opt for professional repair instead. Local repair shops can often replace your screen in a few hours, either in-store or at your location. Online mail-in repair services take longer, but they’re good options if you don’t have a local repair store.

Expect to pay between $119 and $520 for professional iPhone screen replacement, depending on your model and repair shop. Note that Apple’s own repair service tops out at $329 for out-of-warranty screen repair. Apple also uses OEM (original equipment manufacturer parts), while many repair shops use less expensive aftermarket parts.

Mail-in repair services like iFixYouri and My Broken Phone typically charge between $100 and $200, but they don’t always list pricing for every repair on their websites. Sometimes, it’s because they haven’t updated their service offering lately, especially if newer devices aren’t listed. Other times, they can make the repair, but it’s too uncommon to stock parts.

In some cases, the repair is difficult and likely to damage the device, so it’s not profitable for the company to offer it. Or, the required parts are so expensive it’s not worth fixing. Either way, if the repair you need isn’t listed on a repair shop’s website, it’s a good idea to contact them anyway to see if they offer it.

It’s a good idea to ask about warranties on parts and labor before you choose a repair company. You should also inquire about your service tech’s experience, credentials and quality of parts.Interested in a refurbished iPhone 12? See where to get it for less

Do you have iPhone insurance? If so, you can file a claim directly with your insurance company, who might offer a choice between mail-in, in-store or on-location repair services. Some companies will overnight a refurbished replacement iPhone rather than repair and return yours.

Expect to pay a deductible ranging between $29 and $149, depending on your model and insurance company. Here are some example iPhone screen repair deductibles.InsureriPhone Screen Replacement Deductible

Should you fix your iPhone screen or sell it broken? You can base your decision on how much your iPhone is worth broken versus repaired, especially if you plan to upgrade soon.

For example, at the time of this writing, an iPhone X 64GB on the Verizon network was worth $255 in good condition. Here’s a breakdown of its net value after different repair options.

Next, compare the net value after repair to what your iPhone is worth in broken condition. At the time of this writing, a broken iPhone X 64GB on the Verizon network was worth $110.

As the table shows, our example iPhone will have significantly more value if you repair it yourself or file an insurance claim through AppleCare+ or Verizon.

However, SquareTrade insurance leaves a net value of $4 less than the phone is worth broken, while out-of-warranty Apple repair leaves a net value of $134 less, which means you’d lose money by going with those repair options.

The independent repair shop option leaves a net value of just $26 more than selling it broken, which might make you question whether repair is worth the hassle.

Of course, your decision depends not only on the value, but also how long you plan to keep your iPhone. If you intend to hold on to it for a few years, it’s cheaper to repair it than to buy a new iPhone.

If you plan to upgrade soon and trade in your old phone, however, it’s worth comparing your options to see whether you’ll get more value after repair or selling it as-is.

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This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

In this article we help you to find out. We explore the insurance and replacement programmes that are available, your legal rights, and the various options you’ve got for each kind of damage or mishap that may have afflicted your smartphone.

You may also have heard that Apple doesn’t allow third-party iPhone repairs – which may anger you if you wish to keep the cost of a repair down to a minimum. In this article we mention two cases where Apple’s been seen to deter customers from third party replacements: read more about the

However, Apple’s stance on third-party fixes has changed over time, and it has begun to let more third-party stores mend iPhones, even providing the parts and training necessary. But these repairs could still invalidate your warranty or mean that your iPhone doesn’t qualify for a replacement should it become part of an

It’s actually quite unusual to expect a company to replace a product when you break it. But when it comes to the iPhone, people seem to have high expectations, either because they spent so much on the phone in the first place, or because when you sign up to a contract for a year or two you expect the phone to last the journey.

Your likelihood of getting a replacement iPhone – or at least a fix – depends in part on whether your iPhone is in warranty, is part of a recall, or if you have insurance.

AppleCare+ in the UK and US. Apple’s coverage costs from £79/$79 for the iPhone SE to £199/$199 for the iPhone 12 Pro Max for two years of cover. If you have this insurance Apple will replace or fix an iPhone that has suffered accidental damage. You only get two chances for a replacement – and there’s a chance you’ll be charged an excess fee too – £25/$29 for screen damage and £79/$99 for other damage. (And in the US $149 for theft and loss).

You don’t have to pay Apple for insurance though. You may already have insurance that covers your belongings, or you may choose to take out phone insurance from another provider. For more information about whether to take out iPhone insurance read our article:

Even without insurance there is still a chance that the problem you are encountering is commonplace. In that case there is a chance that Apple has a free repair or replacement programme. Take a look in our

But what if your iPhone isn’t part of one of these replacement programmes, and you haven’t got insurance or warranty coverage? Can you expect Apple to replace your iPhone for free? To answer this question there are a few other things that need to be considered.

First things first: if you’ve only had your iPhone for a year or two there are actually laws that may mean Apple, or the company that sold it to you, have to replace your iPhone.

If you’re going to exercise your consumer rights it’s worth giving Apple’s warranty conditions the once-over, along with the legal requirements Apple would have to abide by in the UK. (There are likely to be similar rules in the US and elsewhere).

Specifically, Apple’s warranty covers the following: “Apple warrants the Apple-branded iPhone, iPad or iPod hardware product and accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple’s published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser (“Warranty Period”). Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.”

Apple states that its Limited Warranty for iPhone excludes coverage for “damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.” The warranty may also be void if the Liquid Contact indicator in your product has been triggered.

Apple states in the legal document that the warranty does not apply in the following cases: “(a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside Apple’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product, or (i) if any serial number has been removed or defaced from the Apple Product.”

However, Apple does note that even an iPhone that is ineligible for warranty service may be eligible for Out-of-Warranty (OOW) Service (for a price). That is as long as it meets the requirements of the OOW service. Certain damage is ineligible for OOW service notes Apple, including: “Catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications.”

Apple sells AppleCare+ protection to extend the warranty support that comes with your iPhone to two years. You have to purchase this within 60 days of your iPhone purchase.

AppleCare+ provides expert technical support, up to two years of additional hardware coverage and up to two incidents of accidental damage coverage in each of the two years. In addition to being able to take the iPhone into an Apple Store to be fixed or replaced, under AppleCare+ it is possible to get an express replacement service.

The cost of AppleCare+ varies depending on which model of iPhone you’ve got, from £79/$79 for the iPhone SE to £199/$199 for the iPhone 12 Pro or Max.

Under AppleCare+ you are able to drop or accidentally damage your iPhone and get it replaced twice in each of the two years. There may be other insurance plans that will replace your iPhone more times should anything happen to it so it is worth shopping around. Read:

With AppleCare+ you also get additional hardware coverage that covers the battery (battery depletion of 50 per cent or more from original specification) and the included USB cable and power adapter that came with the iPhone.

Also worth considering: you may not even need the second year’s additional coverage. Apple emphasises that its One-Year Limited Warranty and AppleCare+ Protection Plan benefits are in addition to rights provided under consumer law. (This is because

Apple has got in trouble with various courts around Europe for selling two years of coverage without making it clear to customers that there are local laws that may give them sufficient coverage anyway).

Apple notes the following on its website: “When you purchase Apple products, European Union consumer law provides statutory warranty rights in addition to the coverage you receive from the Apple One-Year Limited Warranty and the optional AppleCare Protection Plan.”

This EU Consumer Law ensures that you will receive free repair or replacement coverage for defects present when you take delivery (Apple’s warranty includes defects arising after you took delivery). The key message here is that if a defect was present when you took delivery (such as a faulty antenna) the device should be repaired or replaced. Replacement of a device that had a fault when you bought is not limited to two years; it could be even longer. You’re first point of contact should be the seller, which may or may not be Apple.

Consumers in the UK have the right to ask the retailer to replace or repair any faulty item for up to six years after an item is purchased (five years in Scotland). The only drag is you may have to prove that the fault was present when you bought the item and not something that was the result of normal wear and tear.

This final clause is significant if your fault wasn’t there when you bought the iPhone. Chances are you bought your iPhone on a contract, if this is the case you could go back to your mobile network provider and argue that the iPhone failed to meet the terms of the contract due to the fault.

You may even be able to use the Sale of Goods Act to argue that issues arising from wear and tear were due to a manufacturing defect, although to do this you may need an expert’s report from an engineer or a mechanic.

The main problem with the Sale of Goods Act is it’s much harder to get a refund after the first six months. During the first six months after the purchase, it is up to the retailer to show that any fault is down to the actions or misuse of the buyer, rather than an inherent fault in the product. After the first six months it’s up to the buyer to prove that the fault was pre-existing.

However, as well as the Sale of Goods Act there is also an EU directive that gives consumers extra rights. EU directive 1999/44/EC states that: “A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.”

Crucially a key point in this directive is that it doesn’t require the buyer to show the fault is inherent in the product and not down to their actions, unlike the Sale of Goods Act. There is more info

Apple offers a service for out-of-warranty iPhones so while it is unlikely you can get it fixed for free you may be able to get a replacement for a knocked down price. In its out-of-warranty terms Apple states: “Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorised modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.”

In other words if you drop your iPhone and it smashes into a thousand pieces Apple isn’t going to help you, nor will it help if you have drowned it in tea, however, if you turn up with a broken, out-of-warranty iPhone Apple may be able to offer you a replacement, at a price. For more information read:

However, you may still be able to use one of the laws described above. For example, if your iPhone is not “fit for purpose” but you still have a year left on your contract go to your network and quote the Sales of Goods Act at them. If you believe that a fault in manufacturing has caused an issue that you are only experiencing now you may need to get help to prove this is the case, but you don’t need to worry if it’s been longer than two years since you bought the device.

So, assuming you can use one of the reasons above to get Apple to replace or repair your phone, what do you need to do and what can you expect to happen?

It is our experience that returning an iPhone to Apple for a replacement is a stress-free experience and you may not need to follow any of the advice above.

Over the years Apple’s iPhones have become more and more waterproof, with the iPhone 12 Pro awarded the IP68, meaning that it should survive being underwater at a maximum depth of 6 metres up to 30 minutes. However, liquid damage is still not covered under warranty.

Apple has indicators that show if the iPhone has come into contact with water. Prior to December 2009 Apple had an iPhone Liquid Damage Policy that meant a warranty claim could be denied based “solely on a Triggered Headphone Jack LCI and or Triggered Dock LCI”.

The LCI is a Liquid Contact Indicator that is hidden in the device’s headphone jack and charging port and signals excessive exposure to water. If Apple discovered that this LCI is white it means that the paper has not come into contact with water, and therefore your warranty is intact. However, if it is pink, your warranty is void and you may face an expensive repair bill.

Apple was taken to court by a number of plaintiffs in the US who said they were denied service because the indicators in their devices had turned pink and that an issue with the Liquid Submersion Indicator might cause them to turn pink even if the device has not been submerged. Even tape maker 3M agreed that humidity could have caused the tape to turn pink, according to the lawsuit. Crucially, since December 2009 Apple has used the phrase “Liquid Contact Indicator” to describe the tape, which before that date it described it as a “Liquid Submersion Indicator”. Apple agreed to settle the case out of court.

The same issue raised its head in the UK back in June 2010, when BBC Watchdog highlighted that unhappy Apple customers were claiming poor after sales service when they returned faulty iPhones. Apple Store staff were insisting faults were the result of water damage, which voids the phones warranty, leaving customers little option but to buy a new iPhone, pay for the repair or shop elsewhere.

As a result of the compensation case in the US, you may find evidence that your iPhone has come into contact with liquid won’t necessarily mean that Apple will refuse to fix it as it might once have. With a little knowledge about compensation cases in America, and awareness of the Watchdog investigation, you may be able to persuade Apple that your iPhone was never submersed in water. Good luck.

Sometimes this is caused by fluff in the headphone port, which can make the phone think headphones are plugged in. This is easily rectified. Another potential fix is simply to do a software update.

There were well publicised concerns about the durability of iPhone batteries a few years ago when Apple was found to be throttling iPhones (slowing them down) in order to prevent shutdowns caused by depleted batteries. Eventually the company was forced to pay out millions to affected customers:

Apple explains on its website that the Apple one-year limited warranty includes replacement coverage for a defective battery. You can extend your coverage to two years from the date of your iPhone purchase with the AppleCare+ Protection Plan for iPhone. If during the plan’s coverage period, your iPhone battery drops below 50 percent of its original capacity, Apple will replace it for free.

battery replacement programme that costs £69/$69 for out of warranty iPhones (£49/$49 for models with the Home button). You may also have to pay for postage. This service takes about a week.

However, it may not be the battery at fault: there are a number of iPhone apps that suck the power out of your battery. The best advice is to close down apps that you don’t require. Read our guide to

If your iPhone battery is faulty and you don’t fancy paying Apple’s prices you might decide to use a third party. However, you should be aware that back in August 2019 Apple was also attracting negative attention for prohibiting third party battery replacements. Following a third-party battery replacement an iPhone would display a warning that the battery requires Service, and also that it is “unable to verify this iPhone has a genuine Apple battery.”

It’s likely that Apple is displaying this warning to discourage third-party battery replacements that could be using second-hand batteries and unsafe batteries. News that the company is prohibiting what might be cheaper iPhone battery replacements in favour of replacements by Apple or Authorized Service Providers did not go down well.

While having a third-party battery replacement won’t stop your iPhone working – iFixIt has verified that Apple won’t start to throttle your iPhone or anything like that – it is probably advisable to go to Apple or an Apple Service Provider to replace your battery.

Choose from Bring in for Repair (you can also choose send in for repair, which might be your preferred option if you want to send it directly to Apple, but it might be out of your hands for longer that way)

It may well be the power cable at fault here. With past iPhones we have found that the wires bend and sometimes become exposed on the bit of flex before the plug. Your warranty covers the power cable and other accessories that came in the box, so Apple will replace it.

If you can get your hands on another power cable (a friend is bound to have one), try it out. If it is the battery at fault you’ll want to refer to the above section on battery replacement. For more advice read

repairing a cracked iPhone screen is the number-one reason why people take their phone to the Apple Store to plead for a replacement. As with the battery, Apple has a system in place to arrange the repair of your phone, although it will cost you.

If you have the aforementioned AppleCare+ plan it will cost £25/$29 to replace a broken screen on an iPhone. But if it’s out of warranty things can start to get expensive – and that was before Apple put up its pricing.

Phone screen repair starts at £136.44/$129 for an iPhone 6, rising to £316.44/$329 for the iPhone 12 Pro Max (once it is out of warranty). You can see all the prices

We’ve yet to hear from someone without AppleCare+ who was able to argue for a free screen replacement having smashed their iPhone. You may be able to find someone else to repair the screen for less, but you should be aware that letting someone else tamper with your iPhone would void your warranty.

If you’re considering a (cheaper) third-party screen repair, take note: there have been cases where third-party screens, and even official Apple screens fitted by other firms, stopped working. Specifically it seems that the True Tone feature that adjusts colour and brightness according to the lighting conditions – stopped working after a software update.

Apple won’t replace your screen for scratches and we very much doubt that you will be that put off by the scratches that you would pay £136 for a new screen. Next time you get a new iPhone you might want to consider using a screen protector.

return your iPhone to factory settings before taking it to Apple you may be lucky enough to get it past the Geniuses. If you can’t do that, they will probably be able to tell that you

Apple has a statement on the matter of jailbreaking: “iOS is designed to be reliable and secure from the moment you turn on your device. Built-in security features protect against malware and viruses and help to secure access to personal information and corporate data. Unauthorised modifications to iOS (“jailbreaking”) bypass security features and can cause numerous issues to the hacked iPhone, iPad, or iPod touch.”

Before taking the iPhone to an Apple Store, reset your iPhone and make sure you’ve updated your software. Another thing to check: how full is the memory? We have met people with iPhones so full of video and photos that they stopped working properly. A bit of a spring clean can do the world of good.

Another thing that can affect the performance of your iPhone is the apps you run on it. Is a particular app causing the crashes? Check to see if there is an update available for it. Sometimes an app that always worked well will suddenly stop working because Apple has made a change to iOS. Chances are you can fix the phone yourself if you follow this advice. Apple provides

If you feel that there is a fault and you are unhappy, you can take it back to the shop where you bought it for an exchange. However, a quick look around the web suggests that Apple is a lot more helpful when it comes to iPhone servicing and replacements than the mobile networks.

Apple provides the warranty so legally it is up to them to deal with the fault, so don’t feel that purchasing the iPhone elsewhere means you can’t take the broken iPhone to Apple.

You can arrange to send your iPhone to Apple to service or you can take it into a store. You can just turn up at a Genius Bar and hope to be seen, but it’s

getsupport.apple.com or call (44) 0844 209 0611. You’ll be greeted with a number of troubleshooting questions which may well solve your problem. Other options include Send in for a Service, Talk to Apple Support Now, Schedule a Call, Call Apple Support Later, iChat, Take in for Service, Contact Carrier. You’ll need to type in your serial number which you will be able to find in Settings > About.

Back in December 2016 Apple officially added the option to book a repair slot at third party approved resellers. This could apply to you if you bought from a reseller or it is more convenient to try and solve a problem at a store near to you.

Note: Apple might officially be allowing this, but the company is choosy about the third-parties it trusts with your repair. As a result if you have a screen replaced by a third-party you might find True Tone stops working, and following a third-party battery replacement you may see a warning that the phone needs servicing.

Apple Support online, then select the product you have a problem with. From there, you select the problem from a list, and then you have the option to click to Bring in for Repair:

Of course, but only a small proportion of Apple products qualify for a free repair – these will be cases where Apple acknowledges a fundamental problem with a particular product or model and announces general recall or free repair/replacement programme.

If you are under warranty then Apple should replace your broken iPhone, but it’s unlikely they would give you a newer model. You should also note that your replacement phone may not be new: it is likely to be refurbished. However, that will not affect your warranty.

iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare Protection Plan for iPhone coverage, whichever is longer, states Apple.

Apple has announced that it will start to accept damaged iPhones in part-exchange when selling new ones. (The company previously offered part-exchange on older devices, but stipulated that they had to be in good working condition.) It isn’t yet clear precisely how damaged the iPhones can be and still qualify for the programme –

9to5Mac states that it applies to “iPhone 5s and iPhone 6/6 Plus units with damaged displays, cameras, and buttons within reason” – but we can’t imagine you’ll get much money off your next purchase if you’ve suffered truly catastrophic damage.

Nevertheless, if you’re desperate – if you dropped your iPhone on the floor and have no warranty or insurance coverage whatsoever – this could be a great way to salvage something from the situation.

This article was co-authored by Linh Le and by wikiHow staff writer, Nicole Levine, MFA. Linh Le is a Certified Mobile Repair Specialist and the Owner of SC Mobile Repairs in San Clemente, California. With more than 12 years of experience, he specializes in smartphone, tablet, and smartwatch hardware repair. Linh has an iTech Mobile Device Repair Certification and an iOS Certification. He holds a Bachelor’s degree from The Franciscan University of Steubenville.

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Apple surprised us last year when it announced a new self-service repair program to allow iPhone owners to replace their own broken screens, aging batteries, and other key components.

That program finally launched last month, although, at this point, it’s limited to the iPhone 12 and iPhone 13 families. Nevertheless, if you’re thinking that this may finally let you fix your own screen, you might want to take a closer look at the various other service options available. Apple’s new Self Service Repair program isn’t for the faint of either heart or wallet.

The cost is more reasonable for older iPhone models, especially those without OLED screens. For instance, while an iPhone 11 Pro screen replacement will set you back the same $279 as the iPhone 12 Pro and iPhone 13 Pro, you can get the LCD-equipped iPhone 11 screen replaced for only $199. Set the Wayback Machine to an iPhone 5S or an iPhone 6, and it drops to $129.

Note that this assumes your screen is the only thing that’s damaged on your iPhone. You’ll pay more if there’s anything else wrong. Apple calls these “out-of-warranty prices,” but except in very rare cases, a damaged screen is never covered by a manufacturer’s warranty, so if you’re walking into an Apple Store, expect to pay. Apple Authorized Service Providers (AASPs) usually follow Apple’s repair pricing, but they aren’t bound by it, so they’re free to charge different rates.

At these prices, you might think Apple’s self-service repair program is a breath of fresh air. After all, shouldn’t it be cheaper to repair your iPhone screen on your own? You’d think so, but in a perhaps misguided desire to ensure that you have everything you need to do the job properly, Apple is making the process nearly as expensive and considerably more cumbersome than visiting your local Apple Store or AASP.

For one thing, genuine Apple parts don’t come cheap. An iPhone 12 Pro display bundle, which gives you a replacement screen and all of the pieces that go with it, costs $270 upfront. That’s only $10 less than having Apple repair it for you, although you will get a $33.60 credit after returning your old display to Apple. This still brings the out-of-pocket cost to $236.35.

A total savings of $42.65 isn’t too bad if you’re already a keen do-it-yourselfer. Still, even then, you’ll probably want to avail yourself of Apple’s repair toolkit, which the company is happy to rent to you for an extra $49 per week — plus a deposit held on your credit card for the replacement cost of the tools.

This kit comes in two separate cases, collectively weighing 79 pounds and measuring 20 inches wide by 47 inches high when stacked. They’re also specific to each iPhone model, so you won’t be able to use the same kit to repair additional phones for friends or family members unless they all happen to be using the same iPhone.

It’s almost as if Apple doesn’t really want you to repair your own iPhone, but what could possibly be its motivation for that? It’s not like it hasn’t spent years lobbying against people’s right to repair their own devices. Apple’s stated rationale for this has always been that it doesn’t want its customers to hurt themselves by trying to fix their own iPhones without the proper tools and “Genuine Apple Parts.” Apple’s new Self Service Repair Program provides both, but in doing so, it also looks like the company wants to tacitly make a case for why its repair services are so expensive.

Screen replacement costs from most AASPs are in the same ballpark as what Apple charges. Large national AASPs like Best Buy charge identical prices, while smaller local and regional AASPs may sometimes charge $10 to $20 less depending on the model and other factors.

However, AASPs generally have stringent requirements they must follow to be approved by Apple. This not only includes regular training and certifications for repair technicians ,but even things like laying out their business in a way that’s “consistent with the Apple brand.” All this drives up their costs.

In 2019, Apple introduced a new program for Independent Repair Providers (IRPs), offering a way for smaller repair shops to get their hands on genuine Apple parts without jumping through the hoops required to become a full AASP. While the Independent Repair Provider Program has been described as somewhat onerous — Apple still reserves the right to conduct surprise inspections, for instance — the lower barrier to entry allows many small businesses or even independent technicians to offer out-of-warranty Apple repairs, bringing the costs of these repairs down.

Unfortunately, these IRPs pay the same prices for genuine Apple parts and the necessary tools that AASPs do, and it’s not much less than what Apple charges in its Self-Service Repair Store. A survey of about a dozen IRPs across the U.S. revealed iPhone 12 and iPhone 13 screen repair pricing in the $230 to $300 range. Yes, some IRPs are charging more than Apple, most often those located in areas far from an Apple Store or AASP.

Some of the IRPs I’ve spoken with since Apple introduced the program have told me that it’s not worth it from a profitability point of view. Many have only remained in the program hoping to use iPhone repairs as a “loss leader” to bring in new customers.

You can shave quite a bit off your repair costs if you’re willing to seek out an unauthorized repair shop that’s not part of one of Apple’s repair programs, but you’ll also be doing so at your own risk. Apple isn’t lying when it says that genuine Apple parts work better for screen and battery replacements, but it is being slightly disingenuous. While there are dangers to using substandard parts, not all unauthorized parts fit into this category.

For one thing, many repair shops will salvage screens and batteries from iPhones that are otherwise unserviceable. Despite being used, these are still genuine Apple parts, and there’s no reason they can’t be repurposed to repair another iPhone as long as the shop is honest about it. There are networks of repair shops that work together to take advantage of trading in these types of replacement parts.

Apple’s repair costs have also created a significant gray market for genuine iPhone screens and batteries. In these cases, the parts are legitimate, but the sources of the parts aren’t. These methods, along with using parts legitimately manufactured by third parties, allow unauthorized repair shops to offer screen replacement prices significantly below those found in the AASP and IRP market. In my research, I encountered iPhone 12 screen replacements offered for as little as $120, although the median price from more reputable repair shops hovered closer to the $200 mark.

Unfortunately, to try and prevent this dealing in gray market and used parts, Apple has made it progressively more difficult each year to use “non-genuine” parts. Replacing a battery, screen, or camera system on recent iPhone models requires the service technician to pair the new component. If that’s not done, the iPhone will regularly alert you that it’s “unable to verify this iPhone has a genuine Apple part” and may even cause features like Face ID to fail entirely.

These high repair costs make a good case for buying AppleCare+ for your new iPhone. That will cover you for two incidents of accidental damage every 12 months for a deductible of only $29 per incident for a screen replacement or $99 for other types of damage.

Two years of AppleCare+ costs $199 for the iPhone 13 Pro and iPhone 12 Pro models (and their “Max” counterparts), or $149 for the iPhone 11, iPhone 12, or iPhone 13. Compared to the screen replacement costs, which start at $279 for an iPhone 12 Pro or $229 for an iPhone 12 mini, it’s easy to see how AppleCare+ is a bargain if you break your screen even once.

Of course, like most insurance plans, unless you’re accident-prone, you’re mostly paying for peace of mind here. Apple is hoping that you don’t break your screen while you’re betting that you will break it at least once during the life of your iPhone. However, AppleCare+ isn’t the only option. Most carriers offer protection plans for an additional monthly fee on your regular bill, most of which will let you take your iPhone to an Apple Store for the same level of service you’d get with AppleCare+.

There are also independent insurance programs like Allstate’s Squaretrade that may offer better options for your individual needs. For instance, some charge a fixed deductible regardless of the type of repair; these usually work out higher for screen replacements, but can save you money for other types of damage. They may also offer a higher number of incidents or different types of coverage. So, it’s worth shopping around to see what’s available. Repairs under these programs are still conducted by an Apple Store or Authorized Apple Service Provider; either the company has an AASP it deals with, or it reimburses you directly for the cost of the out-of-warranty repairs.

What’s the takeaway here? If you break the screen on your iPhone, you’ll probably wish you had AppleCare+ or a similar extended warranty. What you may not want to do is try to repair it yourself unless you’re very handy with some rented spanners.

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The iPhone SE was collecting dust on my desk when I saw the announcement that Apple was launching its Self Service Repair program here in the US. It would appear this new program is aimed more toward DIY-ers than people looking to save money, especially if your broken phone is still under warranty.

Since I consider myself to be fairly handy when it comes to projects like this, I decided to order a repair kit and find out if I could bring some new life to this phone that had essentially become a dangerous paperweight.

I started my Self Service Repair journey at selfservicerepair.com. This is the website Apple has set up for ordering parts, as opposed to the website used for ordering the iPhone itself

Before you even think about ordering any new parts or tools, Apple encourages you to download and read the repair manual for the phone you"re looking to fix.

Be sure to check out the specific instructions for the repair you"re looking to do. I focused on the section for replacing the display, but there are also good tips on how to deal with the broken glass on your phone and how to handle damaged batteries.

Prices vary from phone to phone and job to job. The recommended display bundle for the iPhone SE, which includes the new glass, adhesive and screws costs $129.56 plus tax. This is about what it would cost to get your screen repaired by Apple, but without the sense of accomplishment of doing it yourself!

Apple does offer a credit for returning the part you"re replacing. I sent my broken glass back for recycling, so my price should come down to around a hundred bucks for parts.

First, the serial number or IMEI number to identify the phone that you"re working on, which can be found on the box your iPhone came in. Alternately, on your iPhone, launch the Settings app and go to General > About to find the IMEI, which should be shown as a 15-digit number.

Second, to ensure you"ve read the repair manual and understand what you"re getting yourself into, you need to enter a six-digit code found somewhere in the manual.

I"m not going to tell you whereto find the code in the manual, because I think it is a good idea to look at the instructions before you dive in. But I will tell you that the code is different from device to device, so the code in the manual for the iPhone 13 is different than the code for the SE.

Depending on your experience as tinkerer, you might already have some of these items at home, so you could just order the remaining tools you need. Of course, there are other tools on the market that you can buy that might end up being cheaper than the ones offered here.

But unless you plan on doing repairs like this fairly often,I think renting a complete kit is the way to go. For $49, you get all the tools you need to do the job. The kit is specific to the iPhone model you"re working on, and you get to keep the kit for a week.

At this point it should be noted that by renting the kit, you"re agreeing to a $1,200 (plus tax) hold being placed on your credit card to cover the cost of a lost or damaged kit. The fine print says that when the kit is returned within 7 days, complete and undamaged, that the hold will be released within 5 to 7 days.

As expected, the tool kit came in a large, black rolling case, with everything packed neatly inside. A separate, smaller box contained the replacement screen and other parts.

In addition to the tools that come in the case, the instruction manual also recommends having some extra supplies on hand for your convenience and safety, including safety goggles, cut-resistant gloves and an electrostatic discharge wrist s