newegg lcd panel broken pixel policy supplier

We want you to be 100% satisfied with your purchase. So, Newegg will accept returns for monitor, TV’s, and display products with as few as one dead pixel within the product’s eligible return period, so you can shop displays with confidence.

Combos and Kits include two or more products that must be purchased together in order to receive a discount. Products sold as part of a Combo or Kit may be returned individually for replacement within the applicable Newegg Return Policy Period.

Consumable products cannot be returned to Newegg. Consumable products may include, but are not limited to, Printer Ink, Toner Cartridges, CD/DVD Media, Retail Packaged Software, Downloadable Software, Digital Products, Paper Products, Face Masks, Gift Cards, Prepaid Cards, SIM Kits and etc. that are consumed once they are used.

For televisions with a screen size greater than 37 inches: An adult (age 18 or older) is required to sign the shipping courier"s release form to complete delivery. It is highly recommended that you inspect the product upon delivery for visible damage. Large product shipments require that shipping damage is reported within 15 days of the product"s delivery. To the fullest extent permitted by law, any damage reported more than 15 days after the product delivery will not be accepted by Newegg for replacement or refund. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

We want you to be 100% satisfied with your purchase, so Newegg will accept returns for monitors, TVs, and display products with as few as one dead pixel within the product"s eligible return period.

Manufacturers may offer free promotional products with their products. To receive a full refund on a purchase that includes promotional products, all products must be returned. The cost of any promotional products not returned will be deducted from the refund total. Newegg may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.

Using PC components and systems for cryptocurrency mining is known to significantly decrease the lifespan of the product due to overuse. This includes, but is not limited to: CPUs, video cards, solid-state and hard disk drives. In general, Newegg will not accept returns of products which have exceeded the product’s lifespan due to overuse.

That is not correct. There must be a minimum of 8 dead pixels to declare an LCD display defective and eligible for return. This information is provided to you on our web site and on the product"s page.

Buying an LCD monitor these days is both easier and harder than ever before with much lower prices and wider selection. One thing that remains a mystery is how dead pixels are widely accepted as the norm by most manufacturer and retailer warranties. Some companies only accept exchanges or returns if the monitor has as many as 8 dead pixels, or some combination of dead and stuck pixels in certain formations. Apparently there is not enough consumer demand for perfect LCD monitors, allowing companies to get away with this for so long.

If you do demand a perfect LCD monitor with no dead pixels, there is hope. There are certain retailers that offer liberal return policies on monitors (and other items), allowing you to exchange if pixel problems should arise. Let’s take a look at some of them below.

Dell is actually one of the best places to buy LCD monitors due to their no-hassle 14 days return policy. If for any reason you are unsatisfied, you can return or exchange your order within 14 days. Because of this, they are an excellent choice for monitor purchases. Dell also makes many great monitors and often has low prices with coupon deals. I highly recommend checking out Dell when you are looking for a new LCD monitor, especially a Dell branded one.

A Canadian outfit, NCIX also has a US branch. You may want to compare prices on both of its sites to find the best deal depending on the exchange rate. The appeal of NCIX comes from it’s offer of a 0-dead pixel replacement policy known as express coverage that you can purchase for a small fee in addition to your order. This ensures that you get a monitor with no pixel defects or up to 3 exchanges with no shipping costs. Ironically, the only LCD monitor I’ve purchased without any dead pixels was one I bought from them with the guarantee and no exchanges.

While I am generally not a fan of shopping for electronics offline or at Best Buy, you can’t argue with their return policy. You can return or exchange a monitor within 14 days. I once bought a 21.3″ LCD with several dead pixels and exchanged it at Best Buy. Your experience and degree of hassle may vary depending on the store, however.

Surprisingly, Newegg, perhaps the best online store for computer parts, is one of the worst places to buy an LCD monitor. In order to exchange, a unit must have 8 or more dead pixels, which is higher than many manufacturer policies! Buy or research your other computer parts here, but go elsewhere for LCD monitors.

Before buying an LCD monitor, always check the return/exchange policy of the seller as well as the manufacturer to see what the dead pixel policy is. For most retailers, they will likely default to the manufacturer’s policy. The ones I have used in the past with luck include those described above. Some retailers may have written policies but also have excellent customer service. Amazon, for example, has been known to accept returns under circumstances not adhering to their written policies in an effort to satisfy the customer. You should always tread with caution as your mileage may vary.

Good luck getting it fixed. That black spot is a dead pixel, a malfunctioning electronic dot among the millions that make up a typical display. And manufacturers of

Sometimes they end up in your new notebook, as San Francisco engineer Rik Wehbring discovered a few years ago. The screen on his new Dell laptop turned out to a have a dead pixel.

Under Dell"s policy, which considers a screen defective only if it has six or more faulty pixels, Wehbring didn"t have a problem. To Wehbring"s eyes, he did.

Wehbring said Dell customer service told him he could send the screen in for repair, but he"d get a refurbished unit, and those were allowed to have as many as seven bum pixels. Instead, he took advantage of the company"s 30-day return policy and sent back his laptop, later using the refund to gamble on another Dell. The screen on the new laptop was fine, but the initial experience left a bitter aftertaste.

"The real issue is truth and language--broken is broken," he said. "They were trying to tell me I was silly for believing a dead pixel is a bad thing."

Dell spokeswoman Mary Fad said the company developed its dead-pixel policy to be brief and comprehensible to customers. But Dell can be flexible in interpreting it, she said, realizing that some dead pixels are more aggravating than others. "It"s something that"s a little subjective," she said. "We try to work with customers on a case-by-case basis."

Dead pixels are the result of flaws in the glass sheets that go into displays. Inevitable glitches in the manufacturing process mean that some pixels don"t illuminate properly--or at all.

John Jacobs, an analyst at research firm DisplaySearch, said the prevalence of bad pixels in consumer devices tends to change with the display market. When supplies are tight, gadget makers

"This issue is akin to buying a new car and being told that there might be a couple of dents in the body panels, or new eyeglasses and being told that the lenses might have some scratches on them."

It"s possible to make devices whose every panel is perfect, as shown by standards for industries such as medical-imaging devices, where one bad pixel can mean "they"re going to cut you open thinking that"s where the tumor is," Jacobs said.

The trick comes in figuring out just what your gadget maker considers to be a defective screen. Some manufacturers, such as Dell, set specific policies laying out how many pixels have to conk out for a display to be defective.

While Dell"s policy is relatively straightforward, some, such as those belonging to Acer and IBM, set complex formulas that distinguish between "bright dots" and "dark dots," the location on the screen and other factors.

Online retailer Newegg.com is one of the few stores that applies a uniform and widely publicized dead-pixel policy. Each LCD monitor listed on the site includes a reminder that the store will only replace if it has eight or more dead pixels.

"Not everybody"s forthcoming with that kind of information," said Jommy Gayoso, director of sales and merchandising at Newegg. "We believe customers are better off if they know what they"re getting into with a purchase."

"We"re seeing a shift toward zero defects," iSuppli"s Semenza said. "Several years ago, the manufacturers were basically saying that if there"s not three (dead pixels) in a row or a cluster, they don"t count--all these nitpicky things that put the risk on the consumer. It"s like saying that as long as three wheels work on your car, it"s OK. It"s clearly not something consumers want to hear, and the manufacturers are having to respond."

Ithaca, N.Y.-based Web developer Teri Solow said she appreciated the clarity of Nintendo"s policy for the DS. Even though the company basically promises

to fix any screen defects bad enough to annoy the consumer, Solow decided that the bum pixel or two on her player weren"t noticeable enough to warrant replacement.

"Dead pixels bother some people more than others, and I"m sure there are many people out there who would be much more upset at getting one dead pixel in their DS than I was at getting two," Solow said. "By giving everyone the option to get their screens replaced, Nintendo is ensuring that everyone who cares deeply about such things will end up happy."

Apple Computer employs a similarly vague policy for its PowerBook laptops, desktop displays and other products, saying an undetermined number of "pixel anomalies" are normal in such products, and Apple will decide when a problem is bad enough to warrant service.

Canadian filmmaker and comedian Andrew Currie said he learned of the policy when he bought a PowerBook a few years ago and discovered several dead pixels on the screen. The screen was replaced, but only after much haggling with Apple.

"I had absolutely no idea, and my first reaction to hearing the policy was, "Well, I never agreed to that!"" Currie said. "This issue is akin to buying a new car and being told that there might be a couple of dents in the body panels, or new eyeglasses and being told that the lenses might have some scratches on them."

DisplaySearch"s Jacobs, formerly a global supply manager at Apple, said the company"s pixel policy is designed to put the onus on consumers. "Basically, Apple has a policy that if you make a stink, they"ll replace it," he said.

Currie later bought one of Apple"s Cinema Display desktop monitors and negotiated with the retailer to make sure he eventually got one without bad pixels. He said Apple and other manufacturers would serve customers better by adopting zero-tolerance policies on bad pixels.

That"s not a bad idea, Jacobs said, given that most customers won"t notice or complain about one or two bad pixels. For those who do, a simple "we"ll fix it" policy like Nintendo"s ensures goodwill.

Semenza, however, said dead pixels will become more rare through a combination of improvements in manufacturing processes and market forces, especially as flat-panel displays proliferate in the home. "For TVs, any defect is unacceptable," he said. "If you"re asking somebody to pay $2,000 for a

Products sold by Newegg.com are supported by our Standard Return Policy unless otherwise indicated. Merchandise under our Standard Return Policy may be returned within 30 days of the original invoice date for a refund or within one year of the original invoice date for a replacement. All returns require an RMA (Return Merchandise Authorization) number. Because many companies offer additional factory coverage, you should contact the manufacturer directly for information regarding eligibility and specific Terms and Conditions.

Do not know if monitors are under that policy or not but they should be. Newegg CS is great but just make sure to look for any special warranty terms or any special nots about the return policy.

My issue is that what I have in my area for a computer store really sucks. What they have inside really isn�t much of a selection. Have any of you come across a Computer Mail Order Company that has a guarantee policy, that I can exchange it if the new LCD has dead pixels?

That irksome dot is a dead pixel, one defective electronic pinpoint of light among the myriad that make up the liquid crystal displays in laptop screens, flat-panel monitors and flat-panel TVs.

Most manufacturers and retailers don’t warn consumers about the possibility of bum pixels, and few will fix or replace a new screen that comes with “just” one or two. Most require at least three and some 10 or more, depending on the locations, type and screen size.

Each of the 786,432 pixels in a typical 15-inch display, for example, is made of three tiny lights, each with its own transistor. Flaws in any of those 2.36 million transistors can cause a pixel to not light up (a black dot) or to remain constantly lit in a single color (a bright dot). Such defects, however, aren’t apparent until late in the manufacturing process, so scrapping bad displays is expensive, said Paul Semenza, vice president of display and consumer research for iSuppli, a market research company headquartered in El Segundo, Calif.

To keep costs down, manufacturers don’t scrap screens that meet a minimum standard, usually one or two defective pixels for a 15-inch screen. But to a consumers’ eye, “bad is bad,” Semenza said.

In the weeks before he bought his current Apple laptop, Slade said he went through three others, all with at least one bad pixel out of the box. The first he returned because of a defective hard drive, applying the credit to a more expensive model. When the second turned out to have two bad pixels, the Apple Store where he bought it wouldn’t exchange it until Slade, as he put it, “threw a fit.” The store manager agreed to an exchange, stipulating that it would be final, even if the new unit had a bad pixel, Slade said. It did.

After selling that laptop, Slade bought a fourth on Apple’s Web site — with a less noticeable but still defective pixel in the middle of the screen. Considering the effort it took to exchange a machine with two dead pixels, he didn’t attempt a return. But after a reporter queried Apple about Slade’s experience, the company contacted him and arranged for his monitor to be repaired or replaced.

Apple Computer said in a written statement that its monitors meet the same International Organization for Standardization, or ISO, standard as other manufacturers’ products. “Any customer who is concerned about pixel anomalies with an Apple display should contact an Apple Authorized Service Provider,” the statement read. Unlike other manufacturers, Apple does not spell out exact requirements for a return.

But if electronic device makers rejected every screen that wasn’t “pixel perfect,” their costs — and consequently the price of their products — would skyrocket, said John Jacobs, an analyst with market research firm DisplaySearch in San Jose, Calif.

The quality of LCDs in consumer electronics can fluctuate with the market, Jacobs said. When screens are plentiful, manufacturers can be pickier, but when supply is tight, they may relax their standards. “They’d rather sell 100,000 more laptops even if it means more returns,” he said.

Slade, on the other hand, points out that people who buy monitors or laptops with one or two bum pixels pay the same price as those lucky enough to buy perfect screens. “It’s like gambling,” he said.

Pehrson, 36, an Oakland, Calif., Web consultant, has developed some novel strategies for masking the beacon-like red dot on his new 17-inch Sony flat-panel computer monitor. He tries to position letters or a scroll bar over the offending spot. “You have to phase it out somehow, or you’ll end up staring at it,” he said.

Newegg.com, the online retailer that sold Pehrson his monitor, reminds buyers before they purchase that it takes returns only on monitors with eight or more bad pixels.

For a 17-inch monitor, Sony’s warranty requires at least four dark or bright pixels, said Robert Stevens, a San Diego-based spokesman for Sony. However, the company sometimes replaces monitors with as few as one bright pixel if it’s near the center of the screen, he said.

Slade’s string of bad pixels aside, manufacturing quality is steadily rising, Semenza said. But so are expectations, especially as more LCD TVs are sold. “If you are sitting there watching TV on your $3,000 screen, you are going to focus on that bad pixel in the corner,” he said.

Some manufacturers and sellers are rising to the challenge. Nintendo last year won praise for a generous return policy applied to a new handheld game console said to have dead-pixel problems.

Circuit City, for example, will exchange any product within its return period, 30 days for TVs and 14 for computers and monitors, said spokesman Jim Babb. “We don’t have a specific pixel policy,” he said. “If the customer feels it’s defective and brings it back within the return period, we will exchange it for the exact same product.” Refunds may incur a 15 percent “restocking fee.”

Those who can wait might want to hold out for a zero-dead-pixel guarantee, Semenza said. He predicts consumer expectations eventually will push device makers to offer one.

This is our Detailed Open Box Item Return Policy. Newegg.com often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they bear this limited 15-day refund-only return policy through Newegg.com. Such items can only be returned within 15 days of the applicable invoice date. Newegg.com cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including (but not limited to) scratches, dings or dents. Should these items prove defective following their purchase, the buyer (not the manufacturer, distributor, or Newegg.com) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.

We want you to be 100% satisfied with your purchase. So, Newegg will accept returns for monitor, TV’s, and display products with as few as one dead pixel within the product’s eligible return period, so you can shop displays with confidence.

If you’ve noticed unusual spots on your display, you might be dealing with stuck or dead pixels. Fortunately, these pixels are usually harmless and can be detected using special pixel tests.

They’ll usually replace a monitor if it has more than several pixels stuck in a single color or brightness setting. Since dead pixels are difficult to fix, replacing your monitor via the manufacturer’s warranty is your best route.

Panel uniformity is the bigger concern. 20+ dead pixels in the same area is an obvious defect, but randomly scattered I would say is normal. Any more than 10 on the whole display and I would push for a new one, but as always, whatever you can handle.

To answer your question, though, yes dead pixels can appear over time. Quite a few appear during the first few weeks, though, so that’s why it’s worth stressing out your LCD monitor early on.

The most common cause of dead pixels is a manufacturing defect. Undetectably small errors in assembly can result in a handful of dead pixels among the millions of functional ones. Dead pixels can also appear later on in a display’s life, mostly as the result of physical damage.

Dead pixels appear as a black dot on the screen (or white, depending on the type of screen) since it is defective. While in the case of a stuck pixel it shows some color (mostly Red, Blue, and Green). Dead pixels caused by manufacturing defects, their causes tend to be more serious than stuck pixels.

Dead pixels are much less likely to correct themselves over time, and typically cannot be repaired through any of several popular methods. The most popular method for repairing a stuck pixel is to try running pixel fixing software. Stuck pixels can often be re-energized by rapidly turning them on and off.

A dead pixel is a malfunction that is more or less permanent and does not go away over time. Dead pixels are rare on digital camera LCDs and sensors – manufacturers typically take care of dead pixels during their extensive Quality Assurance (QA) process.

If your pixel is displaying a specific color other than black or it changes color based on the background, it is most likely stuck. Dead pixels are either black or white all the time, regardless of what’s on the screen. White pixels are actually called “hot” pixels, but they’re principally identical to dead pixels.

A stuck pixel will appear in any of the colors that its three sub-pixels can form, i.e., red, green, or blue. In a dead pixel, all sub-pixels are permanently off, which will make the pixel appear black. The cause could be a broken transistor. In rare cases, however, even a black pixel may just be stuck.

Stuck pixels are different from dead pixels. A stuck pixel is a single color – red, green, or blue – all of the time. A dead pixel is black instead. While it’s often possible to “unstick” a stuck pixel, it’s much less likely that a dead pixel will be fixed.

Use a blunt-tipped object, such as a PDA stylus, wrapped in a soft cloth and apply gentle pressure for about 10 seconds to the stuck pixels. Remember where the problematic pixels are on your screen and turn the display off first. Turn your screen back on and look at them. Repeat if necessary.

Dell offers a Premium Panel Exchange that ensures zero "bright pixel" defects on Dell Consumer, Professional, UltraSharp, and Gaming including Alienware monitors.

Defective pixels do not necessarily impair the performance of the monitor. However, they can be distracting, especially if the pixels are in positions where viewing quality is reduced.

Unyielding commitment to quality and customer satisfaction has driven Dell to offer a Premium Panel Exchange as part of the standard limited hardware warranty. Even if one bright pixel is found, a free monitor exchange is supported during the limited hardware warranty period.

Premium Panel Exchange is available for Dell Consumer, Professional, UltraSharp, and Gaming (including Alienware) monitors that are sold with computers or as stand-alone units, with a standard 1-year or 3-year limited hardware warranty. Customers who purchase an extended warranty can also take advantage of this coverage during the limited hardware warranty period.