newegg lcd panel broken pixel policy price

We want you to be 100% satisfied with your purchase. So, Newegg will accept returns for monitor, TV’s, and display products with as few as one dead pixel within the product’s eligible return period, so you can shop displays with confidence.

A crucial part of every system build, a well-made computer monitor ensures that you will realize the performance output by your computer hardware. Perhaps you spent days, weeks, and months choosing the right CPU and the best graphics card to play the games at the resolutions you want. However, suppose you blew your budget on all the horsepower and left none for the display. In that case, you’re not going to appreciate the intensity of all those pixels that your computer renders at incredible speeds. With PC games getting more graphically intense, you must ensure your display can keep up.

You’ve probably seen terms like HD and Full HD on the boxes of monitors and TVs, but what does that mean? As you may have guessed, HD refers to “High Definition,” a quick way to refer to a high-quality video output. So if you see the term “Full HD” on a monitor box, that’s just a shorthand to denote its resolution, which would be 1920 by 1080, also called 1080p. The reason why it’s specified as “Full HD” is that there are also some TVs and monitors that output at 720p (high definition but not relatively as high as 1080p), which is 1280 by 720 pixels. 1080p is considered the current standard for monitors, and popular manufacturers, including Dell, Acer, Samsung, LG, BenQ and Viewsonic, offer a variety of 1080p monitors in their product lineups.

When it comes to resolution, 4K is all the buzz right now. Game developers and graphics card manufacturers focus on making and running games at 4k resolutions, twice the horizontal and vertical resolution of 1080p. Officially labeled as 4K UHD, the full pixel resolution is 3840 by 2160. That’s why there had to be a new term to define the resolution scale because 4k is much clearer and more vibrant than 1080p. Many people would call it hyper-realistic because of how many pixels populate the display area. To make it easier to distinguish between the two resolution types, 1080p is often referred to as 2k resolution.

As you can imagine, the more pixels there are to display, the more critical it is that your monitor has a high refresh rate, especially when it comes to gaming. Typically, the standard has been a 120-hertz refresh rate in gaming monitors, but many features a 144-hertz refresh rate. The quicker a monitor can refresh the display, and the smoother the visual experience will be. This is because the refresh rate in the monitor works in tandem with a low response time (which specifies how quickly the monitor can send and receive new information) to make a seamless visual transition. Sometimes, if the response rate is not quick enough, some residual pixels can remain on the screen as the monitor is trying to refresh new ones. This is called ‘ghosting.’ Although it’s standard to have a four-millisecond response time on many gaming monitors, Samsung, LG, BenQ, Viewsonic, and more all offer 2k and 4k monitors with one-millisecond response times. It is also important to ensure refresh rates are identical if you plan to sync two monitors for your display.

Regarding the internal specs, response time and refresh rate are the main factors contributing to a smooth, immersive viewing experience. Still, the physical panel type of the monitor can also play into this. First, there’s the matter of how the monitor lights up: either with LCD or LED. The main difference lies in the material that is used to light the liquid crystals in the display. In LCD, it’s cold cathode fluorescent lamps (CCFLs), and in LEDs, it’s tiny light emitting and low-energy consuming diodes. This is the preferred type in most monitors because it consumes less power and produces less harsh light, so darker colors appear more vivid. Additionally, LED monitors can be much thinner than LCD ones.

Newer LCD monitors have improved with the implementation of IPS (In-Plane Switching) panels. For some, it’s a matter of preference, but where the IPS panels have shown their strength with accurate color reproduction, which is great for content creators who want to do photo editing or graphic design. The panel type you choose depends more on preference than anything else. Samsung is well known for championing the IPS panel in their monitors, and many people also enjoy using them for gaming.

For some people, it’s essential, not just the monitor specs. Having a monitor that is fast, intuitive, and also looks nice on their desk is a crucial part of a computer build designed to make a statement. Asus’ Predator X34 shows off with its 34-inch curved IPS panel that also features Nvidia’s Gsync technology, which matches the gaming framerates with the monitor’s native refresh rate to prevent screen tearing. For those who want the style without the price tag, Samsung offers a 29-inch curved monitor with a 4-millisecond response time.

As touch navigation becomes more normalized due to mobile browsing, you may also want to consider a touch monitor for maximum accessibility. Planar offers a 22-inch optical touchscreen monitor that is highly portable due to its USB connection type. For something you can use in meetings for presentations, Dell provides a capacitive touchscreen monitor that also features an IPS panel.

They are a shorthand to describe how many pixels in total are displayed on the monitor. For 2k, that’s 1920 x 1080 in a 16:9 widescreen aspect ratio. For 4k, it’s 3840 by 2160 in a 16:9 widescreen aspect ratio.

Since monitors have to be lit in order for the viewer to see anything, the difference between the two types is in what is used to light up the crystals within the display. For LCD, that’s cold cathode fluorescent lamps (CCFL’s) and in LEDs, it’s tiny light emitting and low-energy consuming diodes. LED monitors tend to be thinner and more power-efficient, but improvements in the panel types have made LCDs more competitive.

Combos and Kits include two or more products that must be purchased together in order to receive a discount. Products sold as part of a Combo or Kit may be returned individually for replacement within the applicable Newegg Return Policy Period.

Consumable products cannot be returned to Newegg. Consumable products may include, but are not limited to, Printer Ink, Toner Cartridges, CD/DVD Media, Retail Packaged Software, Downloadable Software, Digital Products, Paper Products, Face Masks, Gift Cards, Prepaid Cards, SIM Kits and etc. that are consumed once they are used.

For televisions with a screen size greater than 37 inches: An adult (age 18 or older) is required to sign the shipping courier"s release form to complete delivery. It is highly recommended that you inspect the product upon delivery for visible damage. Large product shipments require that shipping damage is reported within 15 days of the product"s delivery. To the fullest extent permitted by law, any damage reported more than 15 days after the product delivery will not be accepted by Newegg for replacement or refund. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

We want you to be 100% satisfied with your purchase, so Newegg will accept returns for monitors, TVs, and display products with as few as one dead pixel within the product"s eligible return period.

Manufacturers may offer free promotional products with their products. To receive a full refund on a purchase that includes promotional products, all products must be returned. The cost of any promotional products not returned will be deducted from the refund total. Newegg may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.

Using PC components and systems for cryptocurrency mining is known to significantly decrease the lifespan of the product due to overuse. This includes, but is not limited to: CPUs, video cards, solid-state and hard disk drives. In general, Newegg will not accept returns of products which have exceeded the product’s lifespan due to overuse.

That is not correct. There must be a minimum of 8 dead pixels to declare an LCD display defective and eligible for return. This information is provided to you on our web site and on the product"s page.

Most manufacturers will only exchange / service LCD monitors with at least 3 dead or stuck pixels. You"ll need to read Acer"s warranty policy to find out.

NCIX US offers an optional "Express Coverage - with "ZERO Dead PIXEL" Exchange". The price of the optional varies with the price of the monitor. It roughly

Buying an LCD monitor these days is both easier and harder than ever before with much lower prices and wider selection. One thing that remains a mystery is how dead pixels are widely accepted as the norm by most manufacturer and retailer warranties. Some companies only accept exchanges or returns if the monitor has as many as 8 dead pixels, or some combination of dead and stuck pixels in certain formations. Apparently there is not enough consumer demand for perfect LCD monitors, allowing companies to get away with this for so long.

If you do demand a perfect LCD monitor with no dead pixels, there is hope. There are certain retailers that offer liberal return policies on monitors (and other items), allowing you to exchange if pixel problems should arise. Let’s take a look at some of them below.

Dell is actually one of the best places to buy LCD monitors due to their no-hassle 14 days return policy. If for any reason you are unsatisfied, you can return or exchange your order within 14 days. Because of this, they are an excellent choice for monitor purchases. Dell also makes many great monitors and often has low prices with coupon deals. I highly recommend checking out Dell when you are looking for a new LCD monitor, especially a Dell branded one.

A Canadian outfit, NCIX also has a US branch. You may want to compare prices on both of its sites to find the best deal depending on the exchange rate. The appeal of NCIX comes from it’s offer of a 0-dead pixel replacement policy known as express coverage that you can purchase for a small fee in addition to your order. This ensures that you get a monitor with no pixel defects or up to 3 exchanges with no shipping costs. Ironically, the only LCD monitor I’ve purchased without any dead pixels was one I bought from them with the guarantee and no exchanges.

While I am generally not a fan of shopping for electronics offline or at Best Buy, you can’t argue with their return policy. You can return or exchange a monitor within 14 days. I once bought a 21.3″ LCD with several dead pixels and exchanged it at Best Buy. Your experience and degree of hassle may vary depending on the store, however.

Surprisingly, Newegg, perhaps the best online store for computer parts, is one of the worst places to buy an LCD monitor. In order to exchange, a unit must have 8 or more dead pixels, which is higher than many manufacturer policies! Buy or research your other computer parts here, but go elsewhere for LCD monitors.

Before buying an LCD monitor, always check the return/exchange policy of the seller as well as the manufacturer to see what the dead pixel policy is. For most retailers, they will likely default to the manufacturer’s policy. The ones I have used in the past with luck include those described above. Some retailers may have written policies but also have excellent customer service. Amazon, for example, has been known to accept returns under circumstances not adhering to their written policies in an effort to satisfy the customer. You should always tread with caution as your mileage may vary.

Good luck getting it fixed. That black spot is a dead pixel, a malfunctioning electronic dot among the millions that make up a typical display. And manufacturers of

Sometimes they end up in your new notebook, as San Francisco engineer Rik Wehbring discovered a few years ago. The screen on his new Dell laptop turned out to a have a dead pixel.

Under Dell"s policy, which considers a screen defective only if it has six or more faulty pixels, Wehbring didn"t have a problem. To Wehbring"s eyes, he did.

Wehbring said Dell customer service told him he could send the screen in for repair, but he"d get a refurbished unit, and those were allowed to have as many as seven bum pixels. Instead, he took advantage of the company"s 30-day return policy and sent back his laptop, later using the refund to gamble on another Dell. The screen on the new laptop was fine, but the initial experience left a bitter aftertaste.

"The real issue is truth and language--broken is broken," he said. "They were trying to tell me I was silly for believing a dead pixel is a bad thing."

Dell spokeswoman Mary Fad said the company developed its dead-pixel policy to be brief and comprehensible to customers. But Dell can be flexible in interpreting it, she said, realizing that some dead pixels are more aggravating than others. "It"s something that"s a little subjective," she said. "We try to work with customers on a case-by-case basis."

Dead pixels are the result of flaws in the glass sheets that go into displays. Inevitable glitches in the manufacturing process mean that some pixels don"t illuminate properly--or at all.

John Jacobs, an analyst at research firm DisplaySearch, said the prevalence of bad pixels in consumer devices tends to change with the display market. When supplies are tight, gadget makers

"This issue is akin to buying a new car and being told that there might be a couple of dents in the body panels, or new eyeglasses and being told that the lenses might have some scratches on them."

It"s possible to make devices whose every panel is perfect, as shown by standards for industries such as medical-imaging devices, where one bad pixel can mean "they"re going to cut you open thinking that"s where the tumor is," Jacobs said.

The trick comes in figuring out just what your gadget maker considers to be a defective screen. Some manufacturers, such as Dell, set specific policies laying out how many pixels have to conk out for a display to be defective.

While Dell"s policy is relatively straightforward, some, such as those belonging to Acer and IBM, set complex formulas that distinguish between "bright dots" and "dark dots," the location on the screen and other factors.

Online retailer Newegg.com is one of the few stores that applies a uniform and widely publicized dead-pixel policy. Each LCD monitor listed on the site includes a reminder that the store will only replace if it has eight or more dead pixels.

"Not everybody"s forthcoming with that kind of information," said Jommy Gayoso, director of sales and merchandising at Newegg. "We believe customers are better off if they know what they"re getting into with a purchase."

"We"re seeing a shift toward zero defects," iSuppli"s Semenza said. "Several years ago, the manufacturers were basically saying that if there"s not three (dead pixels) in a row or a cluster, they don"t count--all these nitpicky things that put the risk on the consumer. It"s like saying that as long as three wheels work on your car, it"s OK. It"s clearly not something consumers want to hear, and the manufacturers are having to respond."

Ithaca, N.Y.-based Web developer Teri Solow said she appreciated the clarity of Nintendo"s policy for the DS. Even though the company basically promises

to fix any screen defects bad enough to annoy the consumer, Solow decided that the bum pixel or two on her player weren"t noticeable enough to warrant replacement.

"Dead pixels bother some people more than others, and I"m sure there are many people out there who would be much more upset at getting one dead pixel in their DS than I was at getting two," Solow said. "By giving everyone the option to get their screens replaced, Nintendo is ensuring that everyone who cares deeply about such things will end up happy."

Apple Computer employs a similarly vague policy for its PowerBook laptops, desktop displays and other products, saying an undetermined number of "pixel anomalies" are normal in such products, and Apple will decide when a problem is bad enough to warrant service.

Canadian filmmaker and comedian Andrew Currie said he learned of the policy when he bought a PowerBook a few years ago and discovered several dead pixels on the screen. The screen was replaced, but only after much haggling with Apple.

"I had absolutely no idea, and my first reaction to hearing the policy was, "Well, I never agreed to that!"" Currie said. "This issue is akin to buying a new car and being told that there might be a couple of dents in the body panels, or new eyeglasses and being told that the lenses might have some scratches on them."

DisplaySearch"s Jacobs, formerly a global supply manager at Apple, said the company"s pixel policy is designed to put the onus on consumers. "Basically, Apple has a policy that if you make a stink, they"ll replace it," he said.

Currie later bought one of Apple"s Cinema Display desktop monitors and negotiated with the retailer to make sure he eventually got one without bad pixels. He said Apple and other manufacturers would serve customers better by adopting zero-tolerance policies on bad pixels.

That"s not a bad idea, Jacobs said, given that most customers won"t notice or complain about one or two bad pixels. For those who do, a simple "we"ll fix it" policy like Nintendo"s ensures goodwill.

Semenza, however, said dead pixels will become more rare through a combination of improvements in manufacturing processes and market forces, especially as flat-panel displays proliferate in the home. "For TVs, any defect is unacceptable," he said. "If you"re asking somebody to pay $2,000 for a

Here"s a way that usually will "creates" dead pixels and is legal and not scamming. Keep your monitor on and run a video or something that flashes colors (red, green, yellow, white, black, blue...) many times a second and keep it running a day or longer depending on your LCD. This would stress your LCD and most likely, if you have a crappy brand, you would get a few dead pixels if left on for a long period of time. This method is also used to stress any newly bought lcd to check for defects that may come out in the near future. ALSO, this method is able to fix any stuck (not dead) pixels.

Okay.. after a lot of thinking, I"ve decided to go with an LCD Flat Panel monitor. The ViewSonic is probably going back sometime this week.. maybe tonight. I just have to figure out whether or not I want to make that long drive (ugh). I just want that piece of crap out of my house.

The monitor I decided to go for is the Sony StylePro SDM-S73. I"ve read a lot of good reviews about this particular product. NewEgg customers love this screen and I admit that customer reviews do influence my buying decisions. However I won"t buy monitors from NewEgg, especially LCD panels. Every single one they sell states "Dead Pixels Policy: Replacement or Refund for 8 or more DEAD PIXELS ONLY!" on the product description so I don"t buy from them. CDW on the other hand will take returns even if you have just 1 dead pixel. So I bought from them instead.

Did I pay more than I should have? Yes - but it just goes to show you that price does not conquer all. A very large part of my buying decision is the return policy. Is it good? Does it suck? NewEgg"s return policies are absolutely horrid. They make you pay for all shipping for returns and then tell you (ONLY if you ask how,) to FAX them proof of receipts and they will credit you what you paid for in shipping charges. Very annoying. Dell on the other hand will usually send a "return waybill" for all warranty replaced parts. You get the new part, put the old part in the box and the waybill covers the cost. Simple. CDW I believe also does return waybills (but not sure).

The RTX 3060 bundle pairs a Gigabyte Eagle OC RTX 3060 with a Gigabyte 24-inch, 1080p flat panel gaming monitor. The monitor features a 1ms response time and a variable refresh rate of either 165 or 180Hz. The monitor also features AMD FreeSync Premium, which provides a smoother image at higher refresh rates without adversely impacting performance. You’ll find plenty of connectivity options with the monitor as well, including a pair of HDMI inputs, a single DisplayPort input, a 3.5mm audio jack, and a trio of USB ports for peripherals.

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This is our Detailed Open Box Item Return Policy. Newegg.com often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they bear this limited 15-day refund-only return policy through Newegg.com. Such items can only be returned within 15 days of the applicable invoice date. Newegg.com cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including (but not limited to) scratches, dings or dents. Should these items prove defective following their purchase, the buyer (not the manufacturer, distributor, or Newegg.com) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.