lcd screen repair apple manufacturer
Use our “Get an Estimate” tool to review potential costs if you get service directly from Apple. The prices shown here are only for screen repair. If your iPhone needs other service, you’ll pay additional costs.
If you go to another service provider, they can set their own fees, so ask them for an estimate. For service covered by AppleCare+, your fee per incident will be the same regardless of which service provider you choose.
Your country or region offers AppleCare+ for this product. Screen repair (front) is eligible for coverage with a fee by using an incident of accidental damage from handling that comes with your AppleCare+ plan.
The Apple Limited Warranty covers your iPhone and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters, spare cables, wireless chargers, or cases.
Depending on the issue, you might also have coverage with AppleCare+. Terms and Conditions apply, including fees. Feature availability and options may vary by country or region.
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.
Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.
Use our “Get an Estimate” tool to review potential costs if you get service directly from Apple. If you go to another service provider, they can set their own fees, so ask them for an estimate. For service covered by AppleCare+, your fee per incident will be the same regardless of which service provider you choose. We"ll inspect your product when we receive it. If additional damage is found, you could pay an additional fee.
The Apple Limited Warranty covers your Apple Display and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters and spare cables.
Depending on the issue, you might also have coverage with AppleCare+. Terms and Conditions apply, including fees. Feature availability and options may vary by country or region.
If your situation isn’t covered, you’ll pay a fee. If the issue with your Apple Display is ineligible for service, you might pay the full replacement value.
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.
Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.
For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair. These providers include Apple and Apple Authorized Service Providers, and Independent Repair Providers, who have access to genuine Apple parts.* Repairs performed by untrained individuals using nongenuine parts might affect the safety of the device or functionality of the display. Apple displays are designed to fit precisely within the device. Additionally, repairs that don"t properly replace screws or cowlings might leave behind loose parts that could damage the battery, cause overheating, or result in injury.
Depending on your location, you can get your iPhone display replaced—in or out of warranty—by visiting an Apple Store or Apple Authorized Service Provider, or by shipping your iPhone to an Apple Repair Center. Genuine Apple parts are also available for out-of-warranty repairs from Independent Repair Providers or through Self Service Repair.*
* Independent Repair Providers have access to genuine Apple parts, tools, training, service guides, diagnostics, and resources. Repairs by Independent Repair Providers are not covered by Apple"s warranty or AppleCare plans, but might be covered by the provider"s own repair warranty. Self Service Repair provides access to genuine Apple parts, tools, and repair manuals so that customers experienced with the complexities of repairing electronic devices can perform their own out-of-warranty repair. Self Service Repair is currently available in certain countries or regions for specific iPhone models introduced in 2021 or later. To view repair manuals and order parts for eligible models, go to the Self Service Repair page.
Your product is eligible for a battery replacement at no additional cost if you have AppleCare+ and your product"s battery holds less than 80 percent of its original capacity.
Use our “Get an Estimate” tool to review potential costs if you get service directly from Apple. If you go to another service provider, they can set their own fees, so ask them for an estimate. For service covered by AppleCare+, your fee per incident will be the same regardless of which service provider you choose. We"ll inspect your product when we receive it. If additional damage is found, you could pay an additional fee.
Your country or region offers AppleCare+ for this product. AppleCare+ includes battery service coverage, which means your battery can be replaced at no charge if we test your product and its battery retains less than 80% of its original capacity.
AppleCare+ also provides coverage for accidental damage from handling, and each incident is subject to a service fee. Your AppleCare+ also offers Express Replacement Service.
The Apple Limited Warranty covers your iPhone and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters, spare cables, wireless chargers, or cases.
Depending on the issue, you might also have coverage with AppleCare+. Terms and Conditions apply, including fees. Feature availability and options may vary by country or region.
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.
Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.
CUPERTINO, California Apple today announced Self Service Repair is now available, providing repair manuals and genuine Apple parts and tools through the Apple Self Service Repair Store. Self Service Repair is available in the US and will expand to additional countries — beginning in Europe — later this year.
The new online store offers more than 200 individual parts and tools, enabling customers who are experienced with the complexities of repairing electronic devices to complete repairs on the iPhone 12 and iPhone 13 lineups and iPhone SE (3rd generation), such as the display, battery, and camera. Later this year the program will also include manuals, parts, and tools to perform repairs on Mac computers with Apple silicon.
To start the Self Service Repair process, a customer will first review the repair manual for the product they want to repair by visiting support.apple.com/self-service-repair. Then, they can visit the Apple Self Service Repair Store and order the necessary parts and tools.
Every genuine Apple part is designed and engineered for each product, and goes through extensive testing to ensure the highest quality, safety, and reliability. The parts are the same ones — at the same price — as those available to Apple’s network of authorized repair providers. For certain repairs, customers will receive a credit when returning a replaced part for recycling.
The Apple tools available to customers on the Self Service Repair Store are the same as used by Apple’s repair network. They are custom designed to help provide the best repairs for Apple products, and are engineered to withstand the rigors of high-volume, professional repair operations where safety and reliability are the utmost priority. The high-quality tools offered through Self Service Repair include torque drivers, repair trays, display and battery presses, and more.
Apple will offer tool rental kits for $49, so that customers who do not want to purchase tools for a single repair still have access to these professional repair tools. The weeklong rental kits will ship to customers for free.
Self Service Repair is part of Apple’s efforts to further expand access to repairs. For the vast majority of customers who do not have experience repairing electronic devices, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair.
Over the past three years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools, and training, including more than 3,000 Independent Repair Providers. A global network of more than 5,000 Apple Authorized Service Providers supports more than 100,000 active technicians. As a result, in the US, eight out of 10 Apple customers are located within 20 minutes of an authorized service provider.
Also today, Apple published a paper, “Expanding Access to Safe, Reliable, and Secure Service and Repair,” which details Apple’s approach to designing long-lasting products and increasing access to repairs.
Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, Mac, Apple Watch, and Apple TV. Apple’s five software platforms — iOS, iPadOS, macOS, watchOS, and tvOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay, and iCloud. Apple’s more than 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.
CUPERTINO, CALIFORNIAApple today announced Self Service Repair, which will allow customers who are comfortable with completing their own repairs access to Apple genuine parts and tools. Available first for the iPhone 12 and iPhone 13 lineups, and soon to be followed by Mac computers featuring M1 chips, Self Service Repair will be available early next year in the US and expand to additional countries throughout 2022. Customers join more than 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these parts, tools, and manuals.
The initial phase of the program will focus on the most commonly serviced modules, such as the iPhone display, battery, and camera. The ability for additional repairs will be available later next year.
“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” said Jeff Williams, Apple’s chief operating officer. “In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.”
Apple builds durable products designed to endure the rigors of everyday use. When an Apple product requires repair, it can be serviced by trained technicians using Apple genuine parts at thousands of locations, including Apple (in-store or by mail), AASPs, Independent Repair Providers, and now product owners who are capable of performing repairs themselves.
To ensure a customer can safely perform a repair, it’s important they first review the Repair Manual. Then a customer will place an order for the Apple genuine parts and tools using the Apple Self Service Repair Online Store. Following the repair, customers who return their used part for recycling will receive credit toward their purchase.
Self Service Repair is intended for individual technicians with the knowledge and experience to repair electronic devices. For the vast majority of customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair.
In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, including more than 2,800 Independent Repair Providers. The rapidly expanding Independent Repair Provider program originally launched in the US in 2019 and has since grown to more than 200 countries, enabling independent repair shops to access the same training, parts, and tools as other Apple Authorized Service Providers.
In addition, Apple continues to offer convenient repair options for customers through its global network of over 5,000 AASPs that help millions of people with both in- and out-of-warranty service for all Apple products.
By designing products for durability, longevity, and increased repairability, customers enjoy a long-lasting product that holds its value for years. Apple also offers years of software updates to introduce new features and functionality.
Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, Mac, Apple Watch, and Apple TV. Apple’s five software platforms — iOS, iPadOS, macOS, watchOS, and tvOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay, and iCloud. Apple’s more than 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.
Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.
If your iPhone 11 has been exhibiting this issue, please use the serial number checker below to see if your device is eligible for this program. If so, Apple or an Apple Authorized Service Provider will provide service, free of charge.
If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.
There are several issues that could cause your iPhone to not power on. Finding a repair shop that can offer a comprehensive diagnostic service is key. That’s why at uBreakiFix, our diagnostic services are completely free. Even if your phone won’t turn on, we have you covered. One of the most common iPhone issues is LCD damage. If the LCD is damaged from a drop or you are experiencing a hardware malfunction, it will look like your iPhone is not powering on.
Accidents happen! Cracked screen are inevitable and when it happens you need a reliable repair shop that will provide a high quality and convenient repair. If your screen is broken, you have two main iPhone screen repair options: Glass or LCD repair. The front glass protects the screen and can break on its own. The LCD display controls what you see, and a broken one can look like pixelated lines or just a blank screen. No matter the model of iPhone you have we can fix all screens. iPhone screen replacements are one of the most common repairs we see in our stores.
If you have dropped your iPhone in water, the first step is to get your phone to a repair professional as soon as possible. Corrosion can set in and cause circuits to short out, leaving you with very few repair options. We can run a complete water damage diagnostic to see how far along the damage is and if we can get your iPhone back from its watery grave.
Have a broken iPhone screen? Here are three iPhone screen repair options and how much each costs, plus a breakdown of whether you should fix it or sell it.
NOTE: If your iPhone is still under warranty, check with Apple to see if you can get your screen fixed for free. Here’s Apple’s warranty coverage checker.
You can replace your own iPhone screen with a little tech savvy and a bit of patience. The repair requires disassembly, however, so you shouldn’t attempt this fix if you’re not comfortable doing that.
Your best bet is to buy a complete screen assembly, which is a much easier repair than replacing just the front glass or digitizer. Expect to pay between $45 and $280 for a new iPhone screen, depending on your model, where you buy parts and whether you buy a standard LCD or premium OLED screen. Toolkits start at $5 if you don’t already have the necessary tools.
WARNING: This can be a difficult repair, especially if you aren’t experienced. Understand the risk of additional damage that could void any warranties and insurance policies.Rather buy a new iPhone? Save with these iPhone deals
Don’t want to fix your own iPhone screen? You can opt for professional repair instead. Local repair shops can often replace your screen in a few hours, either in-store or at your location. Online mail-in repair services take longer, but they’re good options if you don’t have a local repair store.
Expect to pay between $119 and $520 for professional iPhone screen replacement, depending on your model and repair shop. Note that Apple’s own repair service tops out at $329 for out-of-warranty screen repair. Apple also uses OEM (original equipment manufacturer parts), while many repair shops use less expensive aftermarket parts.
Mail-in repair services like iFixYouri and My Broken Phone typically charge between $100 and $200, but they don’t always list pricing for every repair on their websites. Sometimes, it’s because they haven’t updated their service offering lately, especially if newer devices aren’t listed. Other times, they can make the repair, but it’s too uncommon to stock parts.
In some cases, the repair is difficult and likely to damage the device, so it’s not profitable for the company to offer it. Or, the required parts are so expensive it’s not worth fixing. Either way, if the repair you need isn’t listed on a repair shop’s website, it’s a good idea to contact them anyway to see if they offer it.
It’s a good idea to ask about warranties on parts and labor before you choose a repair company. You should also inquire about your service tech’s experience, credentials and quality of parts.Interested in a refurbished iPhone 12? See where to get it for less
Do you have iPhone insurance? If so, you can file a claim directly with your insurance company, who might offer a choice between mail-in, in-store or on-location repair services. Some companies will overnight a refurbished replacement iPhone rather than repair and return yours.
Expect to pay a deductible ranging between $29 and $149, depending on your model and insurance company. Here are some example iPhone screen repair deductibles.InsureriPhone Screen Replacement Deductible
Should you fix your iPhone screen or sell it broken? You can base your decision on how much your iPhone is worth broken versus repaired, especially if you plan to upgrade soon.
For example, at the time of this writing, an iPhone X 64GB on the Verizon network was worth $255 in good condition. Here’s a breakdown of its net value after different repair options.
Next, compare the net value after repair to what your iPhone is worth in broken condition. At the time of this writing, a broken iPhone X 64GB on the Verizon network was worth $110.
As the table shows, our example iPhone will have significantly more value if you repair it yourself or file an insurance claim through AppleCare+ or Verizon.
However, SquareTrade insurance leaves a net value of $4 less than the phone is worth broken, while out-of-warranty Apple repair leaves a net value of $134 less, which means you’d lose money by going with those repair options.
The independent repair shop option leaves a net value of just $26 more than selling it broken, which might make you question whether repair is worth the hassle.
Of course, your decision depends not only on the value, but also how long you plan to keep your iPhone. If you intend to hold on to it for a few years, it’s cheaper to repair it than to buy a new iPhone.
If you plan to upgrade soon and trade in your old phone, however, it’s worth comparing your options to see whether you’ll get more value after repair or selling it as-is.
You dropped your iPhone for the third time this week. Now you have to decide if you’re going to get your broken screen replaced at a local Apple repair service provider or if you’re going to start scrolling online to find the best options for a new or refurbished iPhone.
Let’s say you decide to have the screen on your old phone fixed up by a tech-savvy friend of yours so you can sell or exchange the old, beat-up iPhone 6 for a good deal on a new iPhone 13. Now you’re wondering, “Can Apple tell if I replaced my screen?”
Screen replacements come in a variety of different kinds, like LCD or OLED. Other types of smartphone screens include TFT and IPS. You may have heard of AMOLED or even Super AMOLED displays. Most of these touch screens are made by third-party manufacturers. All of these screens can function on an iPhone — and they’re cheaper than an original. So what’s the problem?
Apple says that all its screens are designed and tested for ‘Apple quality and performance standards.’ This is done before iPhones and iPads hit the shelves for the first time to ensure all Apple products have their proprietary technology like multi-touch, true tone, night shift, and haptic touch functioning properly.
While you may not understand all the jargon, this basically means that iPhone screens are immaculate in functionality — and we’re not even talking about the Pro versions here. There are many reasons why having an original iPhone screen is important, both as a buyer and as a seller. An original screen can go a long way in terms of performance, specifications, aesthetics, and exchange offers if you’re eventually looking to upgrade.
Getting your iPhone screen replaced by an authorized Apple service provider can be an expensive affair — but cheaper, aftermarket screens that aren’t from Apple often come with several issues.
To answer the question above: yes. Apple can tell if you’ve replaced your screen. As a matter of fact, you can check for yourself. In this guide, we’ll look at how you can check for genuine Apple iPhone screens, issues with non-genuine screens, and the difference between the two.
Genuine iPhones will use OEM parts. This means they’re the original equipment manufacturer for all their hardware. Every original Apple product goes through a rigorous quality check process to ensure every part, from the display to the speakers, is compliant with their standards.
Most non-OEM parts come from third-party manufacturers who use cheaper materials to make their screens. The costs are lower upfront, but, you get what you pay for. It"s likely that you"ll have to keep replacing your screen at iPhone repair shops because third-party screens perform poorly and lack longevity.
This is why it’s important to get OEM parts, even if it’s a little more expensive. Your iPhone will perform at an optimum level, as Apple meant it to, and you’ll safeguard your warranty. Original parts also help with resale value if you eventually look to sell your iPhone or exchange it for a newer model.
Another quick way to check whether your iPhone screen is genuine is by shining a flashlight on it. You just want to shine the light directly on the iPhone’s screen.
Focus on the reflection of the light on the display. Fake screens tend to have grid lines on them, which will show up under a flashlight. These could be running across the screen horizontally, vertically, or both. The most common causes for this include software incompatibilities, hardware failure, or screen damage.
The last few iPhones to be released all have a maximum brightness level of around 1200 units. This means that iPhone screens get very bright and usually have best-in-class color accuracy.
You can use this to check if your iPhone’s screen is genuine. Simply bump the brightness slider up to maximum brightness, and open a solid black picture. You can head over to this website for a completely black screen.
Once you’re on this screen, zoom in and look at the display. If you have a genuine Retina OLED screen, it will look pitch black — as if you haven’t turned on your iPhone.
However, if the screen replacement process was non-genuine, you might have an LCD screen that isn’t from Apple. You can tell if you have a non-genuine screen if you notice color mismatch, specks, or marks of white or grey. Anything other than solid, fullscreen pitch black is not an original iPhone display.
A device certification report will give you your device status, carrier details, and phone repair history, among many other things. The entire process only takes a few minutes.
Having a non-genuine screen on your phone can cause several issues. Not only this, but the chances of selling or exchanging your phone for maximum value will substantially decrease.
One of the most common issues with a non-genuine touch screen is multi-touch. Non-genuine screens will not be as prompt or accurate as genuine iPhone screens. Some of the signs of a non-genuine screen are:Missed screen touches or touches not registering in the intended area.
Another common issue with non-genuine iPhone screens is that there could be LCD display panels that aren’t from Apple. Original iPhone screens usually have Retina or Super Retina displays made from an OLED panel that is incredibly bright and color accurate.
If you notice the following issues with your screen’s display, you might have a non-genuine iPhone screen:iPhone"s true tone feature does not work properly (this is when your screen uses different sensors to adapt the screen"s color to the light sources around it).
Apart from the more common issues related to multi-touch and display brightness, you may experience the following issues with your iPhone if you have a faulty screen:Your iPhone does not turn on.
With some non-genuine iPhone screens, digitizers tend to malfunction, creating dead areas in the screen (usually the bottom) where your touch commands have no effect. A digitizer is a layer of glass that converts analog movements like your touch commands and gestures to digital signals that your iPhone can understand and interpret. The digitizer rests over the device"s LCD or OLED display.
While original iPhone screens may be slightly more expensive, they’re the screens that were initially manufactured specifically for Apple iPhones. You can slap a third-party screen on an iPhone, and it will work, but the performance will be nowhere near as seamless. Non-genuine LCD panels will have lower brightness levels and weaker contrast. The colors won’t pop and the screen will feel coarse to the touch.
As mentioned in the previous section, non-genuine screens have tons of issues when it comes to multi-touch, true tone, night shift, and other features that Apple meant to be enjoyed exclusively on an iPhone.
A non-genuine screen’s touch will be inaccurate, the iPhone won’t respond as well, the screen won’t be as smooth to the touch, the brightness will flicker on its own, the battery might deplete quicker, and you may experience a lag in day-to-day usage. With a genuine Apple-approved iPhone screen, you are far less likely to experience these issues.
A genuine iPhone screen is just as important on the day you buy it as it is when you decide to sell it. If you’re looking to sell your phone or hand it in to exchange for a new iPhone, the value of an iPhone with a genuine screen will always be far higher than an iPhone with a non-genuine screen.
Non-genuine screens will show up in your device’s parts and services history, and you’ll end up selling your iPhone for way less than it could have. There’s a good chance that you will pay for a screen a third time after your first non-genuine replacement fails to work properly. It’s best to get a genuine iPhone screen replaced with another genuine iPhone screen.
It’s likely you’ll have a more durable screen, better performances, and fewer problems in the long run until you decide to sell your phone for the best price available.
It’s clear that while a genuine iPhone screen may be more expensive than third-party replacement counterparts, the pros far outweigh the cons. Not only will you enjoy using your phone more, but you also won’t have to break the bank when you want to upgrade.
“Original” screens are those containing LCDs manufactured for Apple. “Copy” screens are compatible replacements entirely designed and manufactured by third-party companies not associated with Apple.
LCD display panel can have poorer resolution (i.e. looks “coarser”), worse brightness, contrast and vibrancy and reduced refresh rate amongst other problems.
Changes in specification from original can result in battery and performance issues. Certain badly-engineered screens could even damage the backlight circuitry.
Customers who bring their iPhones to us for a screen repair are offered two choices of replacement- an original or a “copy” screen. The most common response is “Is there a difference- and which one would you recommend?”
Originals are those screens containing LCDs that were manufactured for Apple. So-called “copy” screens are compatible replacements, but designed and manufactured entirely independently by third-party companies, typically in China.
Our answer is simple- the original screen is the one we’d go for ourselves, every time. Some people think we make more money on them, but this isn’t the case. We recommend originals because they’re far higher quality and the price difference is fairly small.
We’d rather only fit original screens. The only reason we don’t is that many people will shop around and choose purely on price. As such, we need to offer the cheaper copy screens to remain competitive and avoid losing these customers. In some cases, they didn’t even know there was a difference in the first place- especially since it’s not in some shops’ interest to draw people’s attention to the issue!
This may well be the worst copy screen we’ve ever come across. As a result, the unfortunate customer has ended up paying twice to have their screen replaced- we’re sure that had they been properly informed, they would have chosen an original in the first place.
While the difference in price between copies and originals can vary across devices, it’s generally around £10 – £14 extra to have an original screen fitted. This really isn’t a lot considering the improved quality and reliability.
We compare our prices to our competitors- and we know that we come out of it favourably. While we have to offer copy screens to remain competitive, we always advise customers to go for the original.
When you’ve spent- directly or indirectly- several hundred pounds for an iPhone with a Retina display, it doesn’t make sense to replace it with a lower-quality screen that can make a £400 phone look like a £40 one! Not only that, but you’re likely to have fewer issues, and a longer-lasting screen.
There’s nothing stopping any random person without training or experience opening up a smartphone repair shop. As a result, the industry is full of companies with little skill or experience who are only interested in getting hold of your money and installing the cheapest parts they can find.
Many- if not most- don’t even acknowledge the existence of copy screens, let alone explain the difference to the customer. Hardly in their interest to do so if they only fit cheap, low-quality copies. Some of them can hardly be blamed- they know so little, they’re not even clear on the differences between OEM, non-OEM and copy displays themselves! Others can be more deliberately misleading… and some outright lie.
Generally, these shops are looking for the cheapest price on replacement screens.. When offered a copy at a half or a third of a price of the original, they’re going to go for that. That might be fine if they offered the customer a cheaper price- what we disagree with is selling “supermarket beans” (i.e. the copy screens) at “Heinz beans” prices!
Heading towards the “blatantly fraudulent”, we’re aware of companies that shamelessly fit copy screens while claiming them to be original. Worse, they’ll take your broken original screen and sell that to a recycler for more than they paid for your copy!
Obtained or manufactured “off the clock” via the same production line that produced them for Apple- in some cases, from the stockpile of parts that didn’t meet Apple’s standards, or
Apple tightened up their supply chain around 2015, which reduced the number of screens available for repairs and increased their price dramatically. A lot of companies went bankrupt, and Chinese manufacturers responded by making their own “copy” screens from scratch. At first, these weren’t much cheaper than the Apple ones, but the price soon fell.
We should be clear that- despite the name- “copy” screens aren’t direct copies of the Apple originals. Rather, they’re compatible replacements that have been designed from scratch and- as a result- vary in some respects that have an effect on usability and quality.
One of the most important differences between an original and a “copy” screen is how the digitizer (touch sensor) is designed. Apple has it manufactured as part of the LCD itself, whereas the copies have it on the glass.
Although there are only a small number of manufacturers of the bare LCDs themselves, these are then bought by countless other companies who add the remaining components needed to turn these into a complete working screen. As a result, you could easily end up with an LCD from the best “copy” manufacturer, but the digitizer/touch (as part of the separately-manufactured glass) from the worst.
There are countless digitizers out there, and you can only take the supplier’s word that the quality is good. Many ship good ones at first, then switch to cheaper parts to make more profit. This is particularly bad with the iPhone 6S and 6S+, since Apple moved the chips responsible for touch processing onto the LCD itself. As a result, you’re not just getting a copy screen- you’re getting copy chips too.
The performance specification (power drain, etc.) of most copy screens isn’t identical to the originals. As a result, they can drain the battery more quickly and mislead the operating system which was optimised for the original screen design.
It’s even possible that this mismatch could damage your backlight. We do a lot of subcontracted repairs for less-experienced shops, and get backlight repairs in almost every day. We’ve had cases where we fixed the circuit, fitted the new copy screen to test it, and had it break the circuit again!
Copy screens can disrupt the touch ID fingerprint reader. With the 6S, 6S+, 7 and 7+, the home button- part of the 3D touch- is part of the screen assembly. Frequently the home button flexes on aftermarket designs don’t work properly and stop the touch ID working- annoying if you use it to unlock the phone or log in to your bank.
We’ve seen many lift away from the frame that holds them in place. This usually results in the flex cable getting torn, and the screen needing replacing. You don’t even need to have dropped the phone- this often happens through general everyday wear and tear.
That brings us to another major issue with the copies. When you drop an Apple original, the glass often breaks, but if the LCD itself is intact, you can continue to use it until it’s fixed. With the copies, the touch/digitizer is on the glass and stops working when that’s broken. Even worse, the LCD itself is more likely to break due to the thinner and more fragile glass.
We’re not convinced this will happen, since Apple recently changed their repair policy to accept iPhones with third-party screens. However, it is possible that copy screens could be stopped from working via an iOS update, since those make a number of security checks.
Ever since the iPhone 13 was announced, I know many of you have wondered if you can repair it. It’s been out now for a few months, and yes, folks have already broken them.
We’ll be focusing on the repairability of the iPhone 13 Mini, iPhone 13, iPhone 13 Pro, and iPhone 13 Pro Max rather than the percentage change in camera quality, thickness, or battery size.
On September 14th, 2021, Apple announced four new iPhones. The 13 was a minor refresh of the previous year’s 12 series. The best part of this year’s series, instead of starting storage size of 64GB, all models’ base storage size is 128GB.
Going from 64GB to 128GB would have been a $100 upgrade in previous years. This year, it’s the same price, but you’re doubling up your storage. So that was nice of Apple to give everyone a $100 discount on the phone this year. iPhone 13 Mini: Staring $699
This article will discuss the iPhone 13 Pro Max (since we’ve already repaired a few), and we’ll write a few more in the coming weeks discussing the iPhone 13 Pro / iPhone 13 Mini.
Since we’re discussing the repairability of the 13 Pro max versus the minute of differences in notch sizes, resolutions, etc., we’ll leave that to the million other articles and talk about what we know best (repairs!).
There are a lot of repairs out there for iPhones, but we’re only going to talk about the 95% that we see. We could spend hours and pages discussing the other 5%.
That’s how I felt again and again as I jumped through hoop after ridiculous hoop to replace the battery in my iPhone Mini. Part of that was the repair process — mostly, it was how difficult Apple makes it to even get there.
Last month, Apple launched its Self-Service Repair program, letting US customers fix broken screens, batteries, and cameras on the latest iPhones using Apple’s own parts and tools for the first time ever. I couldn’t wait. I’d never successfully repaired a phone — and my wife has never let me live down the one time I broke her Samsung Galaxy while using a hair dryer to replace the screen. This time, armed with an official repair manual and genuine parts, I’d make it right.
That Apple would even let me buy those parts, much less read its manuals and rent its tools, is a major change of pace for the company. For years, Apple has been lobbying to suppressright-to-repair policies around the country, with the company accused of doing everything it can to keep customers from repairing their own phones. It’s easy to see this as a huge moment for DIY advocates. But having tried the repair process, I actually can’t recommend it at all — and I have a sneaking suspicion that Apple likes it that way.
The thing you should understand about Apple’s home repair process is that it’s a far cry from traditional DIY if you opt for the kit — which I did, once I saw the repair manual only contains instructions for Apple’s own tools. (You can just buy a battery if you want.)
I expected Apple would send me asmall box of screwdrivers, spudgers, and pliers; I own a mini iPhone, after all. Instead, I found two giant Pelican cases — 79 pounds of tools— on my front porch. I couldn’t believe just how big and heavy they were considering Apple’s paying to ship them both ways.
Step one of opening an iPhone is, basically, using a hefty machine to suck the screen off the top. Here, I wasn’t microwaving a jelly-filled sock to loosen the Apple goop holding my screen down! Apple lets you rent an industrial-grade heat station that looks like a piece of lab equipment, right down to the big red safety dial you twist to release the emergency-off button and the suction-cup-tipped mechanical lifting arm. It looks pretty cool.
I slip my phone in a perfectly sized “heating pocket” that clamps a ring of copper around the iPhone’s band to evenly distribute the heat and melt the seal around the screen, realize in horror that I’ve invited the “Hot Pockets!” jingle to live in my head rent-free, then spin a dial to raise the arm that separates the iPhone’s screen from its body.
Or, that’s how it’s supposed to work, anyhow. The heating machine threw an error code partway through my first attempt, and Apple’s manual didn’t explain what to do if that happens after you’ve stuck your phone inside. So I wound up heating it twice in a row. And yet, that still wasn’t quite enough for my screen to “immediately” pop up when the suction cup arm began to lift the glass. The manual did cover that situation, making me spin a second hidden knob to put more pressure on the suction cup, but I started freaking out when I saw what looked like cracks spider across the screen. (It turned out it was just suction cup residue.)
Once the screen was loose, I cut through the softened glue holding it to the iPhone’s frame with Apple’s single tiny adhesive cutter, which also gave me a little trouble. The blade got caught when I wedged it under the corners of the screen, and I had to yank it out without accidentally sending my phone clattering to the ground. The kit comes with a perfect-fit tray to hold your phone steady and extra suction cups to hold the screen without stretching the fragile ribbon cables but nothing to hold the tray itself.
The manual pictures a technician holding the screen with one hand while cutting adhesive with the other, but I also had to hold the tray to keep it from sliding around. Image: Apple
Apple also provides a set of fancy torque drivers to make sure you don’t screw down the phone’s tiny screws too tightly, but it’s a bit of a chore. I must have dropped Apple’s incredibly tiny fasteners a dozen times while removing the slivers of metal that hold the screen’s ribbon cables in place, as well as the bottom speaker that Apple makes you yank to get at the battery. Presumably just to make it more difficult to repair, Apple requires three different screwdriver bits just to remove the screen, and none of Apple’s bits are magnetized to keep the screws from slipping.
When it finally lay open on the table, I couldn’t help but gawk in wonder at my iPhone 13 Mini’s precisely packed guts, and I realized I was having fun! Slicing open my phone was a thrill. But a lot of that thrill came from not knowing whether my phone would survive surgery — Apple tools or no.
From there, it was time to swap out the battery. Once I finished cursing at the far too easy to tear tabs that held in the original lithium pack, I used Apple’s fancy battery press with a rolling arm to seat — but notsquish — the new battery down. But I could have done that with my fingertips; I’d have much rather had a tool to properly align the battery, which I had to yank and reposition after plopping it down a millimeter too far south, or a tool to test whether you’ve properly reseated the battery and display connectors. But I’ll get to that.
Next, the instructions had me apply an actually helpful precut adhesive sheet designed to stick my screen back to the frame, which was easy to slot into exactly the right place and press down with my fingers. Then came a huge spring-loaded press (with a veritable slot machine of an arm) to close the phone once more. But even with the press, my screen wasn’t perfectly flush with the frame afterwards, perhaps due to the extra glue I didn’t manage to remove.
With my phone closed up again, I held down the power button. Nothing. No bright white Apple logo — no response at all. For one horrible moment, I realized Apple gave me no way to test whether the battery and display connectors were actually seated (they probably weren’t) and had me close up the phone anyhow.
But I wasn’t done yet. The single most frustrating part of this process, after using Apple’s genuine parts and Apple’s genuine tools, was that my iPhone didn’t recognize the genuine battery as genuine. “Unknown Part,” flashed a warning. Apparently, that’s the case for almost all of these parts: you’re expected to dial up Apple’s third-party logistics company after the repair so they can validate the part for you. That’s a process that involves having an entirely separate computer and a Wi-Fi connection since you have to reboot your iPhone into diagnostics mode and give the company remote control. Which, of course, defeats a bunch of the reasons you’d repair your own device at home!
And, if I’m telling you the truth, the second most frustrating part didn’t occur during the repair either. If it were just me, I’d have aborted the entire process before Apple ever shipped 79 pounds of equipment to my home.
It would be an understatement to say that Apple has a history of resisting right-to-repair efforts. Before the iPhone, replacing a battery was typically as easy as inserting a thumbnailto pop off your phone’s back cover; afterwards, phones largely became tricky to even open without specialized tools, which arguably pushed customers to replace their perfectly good devices when they might have only needed a new screen or battery. Also see: batterygate.
In recent years, the company has actively lobbied against right-to-repair legislation in at least 20 states, sneakily pushing California, as one example, to postpone its bill. (The bill died in committee again this very week.) Apple cracked down on unauthorized repairs by throwing warnings or even disabling features if you repair phones with non-“genuine” parts, though it walked some of that back after an outcry. And it put together a contract for indie repair shops that was reportedly so invasive, many refused to sign it.
So, it didn’t surprise me when Apple’s press release about the program warned “the vast majority of customers” away from their own repairs, or when I needed to enter my phone’s IMEI to prove I owned my phone, or how I had to enter a six-digit code to prove I read the repair manual, which not only suggests you need three pages worth of tools but also a jar of sand in case your battery catches fire — one of many not strictly necessary items that don’t come with the kit. Apple also only includes instructions on how to use its own special tools for repairs, so you’re on your own if you want to try a more low-key or inexpensive DIY approach.
$69 for a new battery — the same price the Apple Store charges for a battery replacement, except here I get to do all the work and assume all the risk.
Let’s be clear: this is aridiculous amount of risk for the average person who just wants to put a new battery in their phone. And it’s frankly weird for Apple to insist on you covering the full value of the tools. “It’s not like when you rent a car they make you put down $20,000 as a safety deposit,” my colleague Mitchell Clark points out.
The more I think about it, the more I realize Apple’s Self-Service Repair program is the perfect way to make it look like the company supports right-to-repair policies without actually encouraging them at all. Apple can say it’s giving consumers access to everything, even the same tools its technicians use, while scaring them away with high prices, complexity, and the risk of losing a $1,200 deposit. This way, Apple gets credit for walking you through an 80-page repair, instead of building phones where — say — you don’t need to remove the phone’s most delicate components and two different types of security screws just to replace a battery.
To me, those giant Pelican cases are the proof. It would cost Apple a fortune to ship 79 pounds of equipment to individual homes all over the country, even with corporate discounts. The Verge is obviously far, far smaller than Apple, but it would cost us upwards of $200 just to return those cases to their sender. Yet Apple offers free shipping bothdirections with your $49 rental, plus a dedicated support team to validate your parts and facilitate returns. (Though, apparently, it doesn’t do the latter anywhere near its Silicon Valley HQ: when I took the support team up on its offer of picking up my battery, they told me they didn’t have a driver within 250 miles of my location, and I should just drop it off at the nearest Home Depot.)
I don’t think Apple expects anyone to seriously take it up on the offer of self-service repair kits. It stacked the deck in favor of taking your phone to an Apple Store, where it can tempt you to buy something new instead. The real victory will come months or years down the road, though. That’s when Apple can tell legislators it tried to give right-to-repair advocates what they wanted — but that consumers overwhelmingly decided Apple knows best.
iFixit’s Taylor Dixon digs into the process of removing the iPhone 13’s Face-ID-saving screen chip, including an interview with The Art of Repair’s Justin Ashford.
five days after this post was widely cited in news reports, that it would issue a software update to prevent Face ID’s disabling after screen replacements.
Apple has been chipping away at iPhone repair work outside their control for years now. With new changes to the iPhone 13, they may be aiming to shatter the market completely.
The new iPhone 13 completely disables its flagship Face ID functionality when you replace its screen. We have confirmed this repeatedly in our lab, testing with many different phones on iOS 15 and 15.1, and our results have been replicated by numerous repair professionals.
This is a dark day for fixers, both DIY and professional. One of the most common phone repairs that could once be done with hand tools now requires a microscope. This means you won’t be able to fix your iPhone screen yourself without sacrificing major functionality. It also has huge implications for the professional repair industry, for which Apple is the dominant brand to service. Small shops could be shuttered, forced to choose between spending thousands on new equipment or losing a major source of income.
For shops that want to survive, their only options will be to join Apple’s onerous IRP network—not an option for shops that value their customers’ privacy—or work past the iPhone’s locks with microsoldering tools and training. This unprecedented lockdown is unique to Apple. It’s totally new in the iPhone 13, and hard to understand as a security measure, given that the Face ID illuminator is entirely separate from the screen. It is likely the strongest case yet for right to repair laws. And it’s all because of a chip about the size of a Tic-Tac, tucked into the bottom of a screen.
The iPhone 13 is paired to its screen using this small microcontroller, in a condition repair techs often call “serialization.” Apple has not provided a way for owners or independent shops to pair a new screen. Authorized technicians with access to proprietary software, Apple Services Toolkit 2, can make new screens work by logging the repairto Apple’s cloud servers and syncing the serial numbers of the phone and screen. This gives Apple the ability to approve or deny each individual repair.
The most sophisticated repair shops have found a workaround, but it’s not a quick, clever hack—it’s physically moving a soldered chip from the original screen onto the replacement. We’ll go into more detail on that process below, but it’s important to note how completely unprecedented this is. Screen replacement is incredibly common. Tens of thousands of repair shops around the world support their communities by replacing screens for customers at competitive prices. And Apple is, with one fell swoop, seemingly cutting the industry off at the knees.
Justin Drake Carroll, CEO and founder of Fruit Fixed, a regional repair chain in Virginia, said that screen replacements were about 35 percent of revenue. “At one point it was 60 percent, a few years ago. We worked really hard to push that figure down, so that one revenue stream wasn’t such a huge part of what we do. Obviously, it’s still an incredibly important part of our business model.”
“This IC [chip] swap thing, it’s a disaster, and we definitely need to fight it, 100 percent,” said Justin Ashford, a repair shop consultant and popular YouTube repair instructor. “But our industry’s definition of what basic repair is needs to change … this is the new basic. Going forward, the first tool you need is a microscope.”
Let’s dive into the technical details. We’ve tested it on iOS 15.1, the latest official iPhone software release. Replacing an iPhone 13’s screen with the same exact screen from an identical brand new iPhone gives this error: “Unable to activate Face ID on this iPhone.”
Apple hasn’t said anything publicly about this issue. Dusten Mahathy, an experienced repair tech, said that a friend inside Apple’s Independent Repair Program was told by Apple support that the issue would be fixed in an iOS update. The only change we’ve seen is that in 15.0, the Face ID feature silently didn’t work, but in the latest version it displays the explicit error message. We reached out to Apple for comment, but they did not reply.
It’s hard to believe, after years of repair-blocking issues with Touch ID, batteries, and cameras, that Apple’s latest iPhone part lock-out is accidental. As far as our engineers can tell, keeping Face ID working on the iPhone 13 after a screen swap should be easier than ever, since its scanner is wholly separate from the display. Technically, yes: Face ID failure could be a very specific hardware bug for one of the most commonly replaced components, one that somehow made it through testing, didn’t get fixed in a major software update, and just happens to lock out the kind of independent repair from which the company doesn’t profit.
More likely, though, is that this is a strategy, not an oversight. This situation makes AppleCare all but required for newer iPhones, unless you happen to know that your local repair shop is ready for the challenge. Or you simply plan to never drop your phone.
Among repair techs we talked to, and inside private repair discussion groups, there’s a sense of trepidation. Technicians are preparing for three immediate options: buy new equipment and retrain technicians for microsoldering work, join Apple’s “authorized” repair network (either AASP or the Independent Repair Program—both could be charitably described as “incredibly restrictive”), or find a new line of work. There is a fourth option, of course: fight like hell for the right to repair.
“This industry was built on iPhone screens, but it won’t be much longer,” Ashford, the repair instructor, said. “This kind of thing has been creeping up on us for a while. Anyone who takes repair seriously knows what they have to do now.”
One experienced repair shop told me they’ve been swapping screen chips since the iPhone X to avoid touch calibration issues and “genuine” part warnings; they’ve got the process down to about 15 minutes. They’ve been slowly building an inventory of refurbished and third-party replacement screens with their chip slots empty, using CNC machines and screen-holding jigs to carve them out.
Microsoldering is skilled work that requires thousands of dollars of equipment and extensive practice before you are proficient. The technical expertise and time required will challenge many repair shops that were previously working primarily with larger parts, above the logic board level. “Three out of 10 shops solder,” the tech said. “One out of [those] three can do BGA work.”
Even when a shop has the equipment and experience to de-solder a BGA chip and move it to a new screen, they’re competing at a disadvantage with Apple’s repair network and protection plan, AppleCare. An authorized Apple technician can make an iPhone 13 accept a new screen with a few clicks inside their secret software—no heating, desoldering, or resoldering required. Apple’s techs can also keep True Tone working, something that independent repair techs have not yet achieved with third-party programmers on newer iPhone 12 and 13 models.
In other words, for those who can access Apple’s network, replacing a screen on the iPhone 13 is no different than before. For independent shops, everything is different.
“[This] is an intentional move to thwart a customer’s ability to repair,” said Carroll, of the Fruit Fixed chain. “Honestly, if every screen repair involved that much work, I would hang it up and we wouldn’t be able to help the thousands of people we do each month.”
For customers who want to fix their iPhone 13 themselves, the options are grim. You could live without any kind of biometric login, like you might have in 2012. Or you could try to move the chip, after buying yourself a microscope or high-resolution webcam, a hot air rework station, a fine-tip soldering iron, and the necessary BGA stencils, flux, and other supplies. We’ve posted a series of videos explaining how to do precisely that, and we sell most of these items. But even with those tools (and lots of heat-resistant tape), it’s a challenge. It’s easy to damage the fragile OLED screen just beyond the cable the chip sits on. One of our engineers learned this the hard way, killing two screens while attempting to remove the chip for photos and verification.
There is a chance that, as with the iPhone 12 camera, Apple could change the iPhone 13’s Face ID from non-functional to an “Unable to verify” warning with a future software update. Such an iOS update arrived in late January, about three months after the iPhone 12 shipped. If that happens, the company will need to explain whether it was intentionally testing the waters for further serializing parts, or just blithely neglecting the needs of its customers and independent fixers.
Apple’s repair software is exclusive to those techs bound by the company’s tightly controlled repair program. Other companies could follow; Samsung, which is expanding its own repair network, made this screen for Apple. Without fair access to companies’ gatekeeping software, the small businesses may feel forced to get good under a microscope, or give in.
“[Shops] either convert to IRP as an independent or via a franchise, level up and be prepared to earn less for more work, or move onto another industry,” said one experienced tech. “Apple is swallowing us up.”
By locking down the most common repair for their devices, Apple has crossed the Rubicon. If we want repair shops to exist in our local communities, we have no choice but to pass right to repair legislation to protect them from this predatory, monopolistic behavior.
Most of us will fall victim to a broken iPhone at some point. You’ve probably had to get your phone fixed at some point, whether because of a broken screen or a dying battery.iPhone repairs, though, maybe a bit of a gray area, with warranties and insurance policies coming into play with manufacturers typically holding all the cards.Concerns that an Apple Store might not acknowledge often find eager investigators among independent parties.Apple repairs were notoriously difficult because of the focus on the battery & screen, such as fixing a broken Wi-Fi antenna or reviving a phone with extensive damage.
Depending on the nature of your issue, this adaptability could prove useful. However, the main difference between the two relies on mainly credibility part.Third-Party Apple Repairs could get your things fixed, however, they don’t guarantee anything from the brand itself. In some cases, there might be major concerns related to the warranty as well if a customer chooses to go through third-party repairs.Apple Repairs on the other hand might be costly, but they follow proper procedures which are a part of the official standard of procedures.
Apple-approved service centers employ only certified technicians who are authorized to work on Apple products and who only use Apple-supplied replacement components.Apple only guarantees repairs made by authorized service centers. You may rest assured that your product will be restored to full functionality regardless of which route you take.If you have a problem with your Apple product, you can schedule a shipment to a