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Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.

To identify your computer"s model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

Please choose one of the options below for service. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program.

Note: If your MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

The program covers eligible MacBook Pro models for 5 years after the first retail sale of the unit or 3 years from the start date of this program, whichever is longer.

Many Apple products use liquid crystal displays (LCD). LCD technology uses rows and columns of addressable points (pixels) that render text and images on the screen. Each pixel has three separate subpixels—red, green and blue—that allow an image to render in full color. Each subpixel has a corresponding transistor responsible for turning that subpixel on and off.

Depending on the display size, there can be thousands or millions of subpixels on the LCD panel. For example, the LCD panel used in the iMac (Retina 5K, 27-inch, 2019) has a display resolution of 5120 x 2880, which means there are over 14.7 million pixels. Each pixel is made up of a red, a green, and a blue subpixel, resulting in over 44 million individual picture elements on the 27-inch display. Occasionally, a transistor may not work perfectly, which results in the affected subpixel remaining off (dark) or on (bright). With the millions of subpixels on a display, it is possible to have a low number of such transistors on an LCD. In some cases a small piece of dust or other foreign material may appear to be a pixel anomaly. Apple strives to use the highest quality LCD panels in its products, however pixel anomalies can occur in a small percentage of panels.

In many cases pixel anomalies are caused by a piece of foreign material that is trapped somewhere in the display or on the front surface of the glass panel. Foreign material is typically irregular in shape and is usually most noticeable when viewed against a white background. Foreign material that is on the front surface of the glass panel can be easily removed using a lint free cloth. Foreign material that is trapped within the screen must be removed by an Apple Authorized Service Provider or Apple Retail Store.

“Genuine Apple Screen in FULL WORKING CONDITION. FaceTime camera has been verified to work. The LCD is in working condition and the glass has no cracks. Screens will have a combination of the following imperfections in a considerable amount: rubber bezel damage/separation/removal, keyboard and trackpad imprints, and/or LCD/LED imperfections which may include discolored tint, burn-in, image burn, or LED light bleed. The aluminum cover will have wear such as dents, scratches, and/or scuffs. The Apple logo may be cracked. The clutch cover may be worn/cracked. Due to the fact that we sell multiples of these, we cannot provide pictures of actual item. Please see photos for examples of screen defects. Note that these photos are merely examples and do not exactly reflect the actual item you are receiving. This screen assembly is only compatible with Apple MacBookPro8,1, Early to Late 2011, A1278, 13-inch: MC700LL/A, MC724LL/A, MD313LL/A, & MD314LL/A”

I have a macbook pro 13” 2017. The keyboard is messed up and under an apple recall, but when that happened, the display also started to flicker and have colored bands. Took it to apple, and even though it is 1.5 years since I purchased (half a year over their warranty), they would not fix the display for free. The keyboard, as I said was covered.

I had a 2017 13” MacBook Pro. The keyboard was messed up, replaced twice and started to mess up again. Also, I had horizontal lines that completely distorted the screen. I had to pay to have the screen replaced (about $300 from apple). About a month later when the keyboard started messing up again, and I was getting flickering, I discussed the issues with a customer support SUPERVISOR (don’t bother with the underlings). After much back and forth, he admitted that I had a lemon. I demanded a new MacBook Pro, and they agreed.

It happened AGAIN (since my last writing) and I insisted that they replace my computer becuase it was a lemon. In NY, there is a lemon law that covers all purchases. First I tried the store where I brought the computer for servicing, and then I climbed the ladder of supervisors until I got one who had the capability to offer a replacement. It wasn’t easy, and they will do everything in their power to counter you. They may even offer to fix it again for no charge (or reduce the charge). I really think that year of mbp, 2017, was a bad year and the machines have multiple recalls (keyboard, hard drive, and now screen). Insist on a new replacement. Good luck.

A few MacBook users have reported a potentially serious issue with Apple’s M1 MacBooks. Stories of cracked LCD screens on Apple’s M1 MacBook Air and M1 MacBook Pro, which launched in November 2020, have appeared in several places online.

Discussion threads about this problem popped up back in July 2021 on Apple’s Support Community and Reddit, with multiple users reporting similar incidents. These people opened up their laptop lids to find a cracked screen, black lines, and discoloration. The reason for the MacBook cracked screens still isn’t clear, with these folks reporting normal routine usage and no external damage whatsoever.

“I bought a MacBook Air M1 6 months ago and the screen cracked for no apparent reason. I left my computer on the top of my desk during the night and the next day I opened it the screen had two small cracks on the right which damaged the functioning of the screen. I contacted an authorized Apple center which told me Apple warranty would not cover it as it is a contact point crack; as if I have left something the size of a rice berry between the screen and the keyboard. It is absurd as I have nothing like it on my desk and the computer was properly closed as usual and didn’t move the whole night.”

“I have just experienced the same thing. On July 28th I closed my laptop to take the dog outside. I came back in and opened up the laptop and there was a crack. It was very confusing as I could not understand how this would have happened. Took the Mac to the apple store and was told right off the bat ‘I will tell you what you did here’ and it was explained how I must have closed the lid on something. When I said that did not happen they said I must have pushed down on it or held it wrong.”

Based on these reports, there is no single apparent cause for the cracks. Users have reported no external damage, pressure, or force applied to their device. A probable cause for the cracks could be debris present between the screen and Mac’s body while the screen was shut. This could have caused the crack in the screen, especially if the owner forcefully shut the laptop lid.

A cracked screen from debris is always a possibility with laptops, given their portable nature. However, it seems that the exact culprit is too small for affected users to have seen or noticed. This seems plausible since Apple has previously warned MacBook owners not to attach webcam covers to their laptops—since the cover creates an additional gap between the screen and the body, it may cause cracks.

Another speculation on the cause of the cracks is the frame of the MacBook. It is possible that the frame holding the screen is too weak to properly safeguard it from the torque force experienced when it’s closed or carried around.

However, we think this is unlikely, as the design of the current M1 MacBook Air and Pro is the same as the previous generation. We haven’t seen any widespread complaints of any screen-cracking issues in that generation, so the chance of it only happening on the new model is low.

Unless the damage is minor, a cracked screen will likely result in a dead screen, rendering your device unusable. As such, you’ll want to get it repaired quickly. Your best bet is to go to an Apple Store or Apple Authorized Repair Center for a MacBook screen replacement or device replacement.

Some people have gotten lucky and were offered a free repair or replacement of their system. However, Apple support has told most victims of this issue that they are responsible, so the damage is not covered by the machine’s warranty. Charges vary between $400 and $800 for a new LCD panel installation.

If your Mac is covered under AppleCare+, the cost should be substantially less. A cracked screen with AppleCare+ currently costs $99 to repair. AppleCare also covers two incidents of accidental damage, which should include this specific issue.

The value of AppleCare+ has been a debatable topic for many years, with lots of people choosing not to purchase it because they believe they can keep their devices safe. However, it is important to note that AppleCare+ for Mac is quite handy in cases like these.

AppleCare+ extends the included coverage to three years from one year, though you can also add onto your AppleCare+ coverage if needed. It includes two physical damage repairs every 12 months, with an additional charge of $99 for replacing the screen or outside the laptop.

AppleCare+ currently costs $199 for the M1 MacBook Air and $249 for the M1 MacBook Pro M1. If you compare this to your initial investment of at least $1,000 (depending on which MacBook you’ve purchased), it’s not too bad. In addition, this plan can save money in the long run if you’re particularly accident-prone. We would recommend purchasing protection if it fits your budget, especially if you can’t afford to pay for repairs.

Apple hasn’t released an official statement on the matter, nor has it introduced a repair or replacement program for affected Macs. Hopefully, Apple will soon acknowledge the issue and the cause behind it, along with a cheaper repair program for users affected by the random screen cracks. It’s already possible to see if your Mac has been recalled for some reason, which includes special cases like this.

Bursor & Fisher regarding the M1 MacBook cracked screens. Currently, Apple hasn’t posted any specific guidance on the issue, but that might change with the outcome of this lawsuit.

It’s a smart idea to keep your device clean and free of dust. Dust that accumulates on or in your MacBook can cause various issues, such as unexpected shutdowns, excessive fan noise, poor performance, and more. Thus, keeping your device clean and free from dust is vital to it running properly.

See how to remove dust from your MacBook or iMac for a guide on keeping your device clean. Otherwise, you should always avoid putting anything on your laptop’s keyboard, such as coins or your keys. It’s all too easy to slam your laptop’s screen and forget that something was under it.

An unknown issue is causing M1 MacBook screens to crack and, currently, there is no known fix apart from getting the screen replaced. If you happen to face the issue, your best bet is to take your system to an Apple Store and get it fixed. We hope Apple will publicly address the issue soon.

When inspecting a screen, remove any screen protectors and cases first. Tilt the device under good lighting conditions and inspect it at multiple angles. Screen damage includes hairline cracks that are difficult to see.

Wearables like Apple & Samsung watches often don"t have visible LDIs. Check for moisture under the display screen, as well as corrosion, discoloration, and fuzzy growth on the charging connection.

If the device does not fully turn on and load the home screen or if it cannot stay on without being connected to a charger, it"s considered not able to turn on.

No matter how careful you are, accidents happen. Screen damage and liquid damage are not covered under the warranty, so T-Mobile can"t exchange devices with this damage. But, we don’t want you to be stuck with a broken phone, so you have two options to replace or repair your damaged device:

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There have been a number of issues with Apple’s MacBook models over the years. In some cases Apple has service programs where it will fix your MacBook for free, in other cases the Macs have been recalled by Apple due to safety issues.

reports of cracked screens from M1 MacBook owners. Some users have claimed that the screen of the computer has inexplicably and all of a sudden cracked. Reports have been shared on

Unfortunately, users have been told by Apple support that they are responsible and that the damage is not covered by the warranty. However the company has published a support document detailing how to avoid cracked screens. More here:

Certain MacBook Pro models have been banned from flights following Apple’s recall of certain models sold between September 2015 and February 2017. Some of these MacBook Pro models are fitted with batteries that “may overheat and pose a fire safety risk,” according to Apple.

The US Federal Aviation Administration has alerted airlines to the recall. This means that if you are flying to or inside America, you won’t be able to take a recalled MacBook Pro on as carry-on luggage, nor will you be able to check it in as cargo.

Various airlines managed by Total Cargo Expertise, including TUI Group Airlines, Thomas Cook Airlines, Air Italy, and Air Transat, have implemented a complete ban on these laptops, with employees told: “The 15in Apple MacBook Pro laptop, sold between mid-2015 and February 2017 is prohibited on board any of our mandate carriers.”

It’s not only the 15in MacBook Pro that is affected by a battery issue. Apple has also indicated that the battery inside the 13in MacBook Pro can also expand – although this is considered less of a risk than the 15in issue.

The no fly ban relates to Apple’s 20 June 2019 voluntary recall of some 15in MacBook Pro units which contain a battery that may overheat and pose a safety risk, according to the company.

In a press release the company stated that: “Because customer safety is a top priority, Apple is asking customers to stop using affected 15-inch MacBook Pro units.”

website) suggests that a component in certain 13in MacBook Pro may fail “causing the built-in battery to expand”. That sounds a bit concerning, but Apple says it is not a safety issue.

If you own a 15in MacBook Pro unit purchased between September 2015 and February 2017 – known as MacBook Pro (Retina, 15-inch, Mid 2015) – it may be part of the battery recall. You’ll be able to identify whether it’s included in the recall by the serial number which can be found by clicking on the Apple Logo and choosing About This Mac.

As for the 13in MacBook Pro, the issue is with non-Touch Bar units manufactured between October 2016 and October 2017. You can enter your serial number on Apple’s

As of May 2019 Apple has been running a backlight service program for 13in MacBook Pro purchased between October 2016 and February 2018. This includes the MacBook Pro from 2017.

According to Apple affected laptops may:Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen

The problem was caused by a flex cable that is too short. MacBook Pro models manufactured after 2018 are unaffected because a longer flex cable was used.

The problem was related to the design of the keyboard of these MacBook laptops. The so called Butterfly design meant that dust could get trapped under the keys causing keys to stop working. The problem was that the whole keyboard needed to be replaced to rectify the problem.

If you Mac qualifies then Apple or an Apple Authorized Service Provider will repair the keyboard for free, either by replacing a few keys or the whole keyboard.

Non Touch Bar models of the 13in MacBook Pro sold between June 2017 and June 2018 could be affected by an issue with the SSD that might cause you to lose valuable data.

Apple has stated that “a limited number of 128GB and 256GB solid-state drives (SSD) used in 13in MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive.”

The issue applies to 13in MacBook Pro units sold between June 2017 and June 2018. Apple has emailed those with affected models – assuming that they were registered with Apple.

Shortly after the 2016 MacBook Pro got into users’ hands, reports of loud crackling and popping noises through the speakers started to appear on community forums. It was initially thought that, the noises only occurred if the user boots into Microsoft Windows using Boot Camp. However, one Macworld reader has commented that:

“I have a 2017 MacBook Pro and I had speakers replaced 2 times due to them popping. And I had not installed Windows, it all happened in MacOS. So it is 100% a hardware issue and not Boot Camps fault.”

Some users even reported that their MacBook Pro speakers were permanently damaged by the noises when Windows was booted, which subsequently meant the speakers no longer worked then they booted back into macOS. The right speaker in particular seems to be affected in this way.

“The crackling noise is noticeable after a few minutes whilst listening to audio files or YouTube type of websites,” claimed one Reddit poster who had his new MacBook Pro replaced and found that the issue remained. He suspects that it’s the drivers. Other posters suspect that it’s a firmware issue.

You could also ensure that headphones are attached via the 3.5mm audio jack before using Boot Camp to boot into Windows, as this will avoid the MacBook Pro’s speakers being used. The crackling/pops will not be heard in the headphones. Notably, users affected by the issue report that simply turning the volume control down has no effect; the loud crackling and pops continue.

A “small percentage” of MacBook Pros sold between February 2011 and December 2013 experienced issues with distorted video and out-of-the-blue system restarts. The problems affected 15in and 17in MacBook Pros from 2011 and 15in Retina MacBook Pros produced from 2012 to early 2013.

2011 MacBook Pro had complained about video issues for years before Apple addressed the issue with a recall. Some MacBook owners even filed a class-action suit against Apple, alleging problems with the AMD graphics chips and the lead-free solder that connects the GPU to the MacBook’s logic board were responsible for video problems and system failures.

In a memo distributed to Apple Stores in June 2018, Apple wrote that it had “identified a specific population of MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports) units requiring both solid state drives and the main logic board to be replaced when either has a functional failure,”

noted in a hands-on review (warning: includes significant bad language!) that some USB-C adapters not only slowed down his 13in non-Touch Bar 2016 MacBook Pro but also appeared to slow or entirely kill the MacBook Pro’s Wi-Fi connection. The adapters worked perfectly with a Dell laptop.

Meanwhile, Mac developer Khaos Tian has not only discovered that some third-party Thunderbolt 3 docks don’t work with the new 2016 MacBook Pro but even

Apple might provide a future update to macOS Sierra to include support for non-compatible USB-C/Thunderbolt hardware but knowing Apple like we do – and coupled to the fact they have their own range of adapters – we wouldn’t hold our breath waiting for a fix. To be honest, if you’re affected then we reckon it’s best to bite the bullet and get new Apple-approved adapters.

Reports of failing MacBook Pros have been flooding in since 2013, with many owners of 2011 models with AMD graphics suffering from system crashes and hardware problems that have been described as “critical”. After a long wait, Apple finally announced a repair programme, and we’ve got all the details here. For coverage of similar programmes covering MacBooks and other Apple products, read our guide to

On its support page, Apple revealed it has determined “that a small percentage of MacBook Pro systems may exhibit distorted video, no video or unexpected system restarts”.

The specific symptoms described by Apple include distorted or scrambled video on the computer screen, no video on the computer screen (or external display) even though the computer is on, and the computer restarts unexpectedly.

The products initially included in the repair program were the 15in and 17in MacBook Pro models manufactured in 2011, and 15in MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013. TheMacBook Pro (15-inch, Early 2011), MacBook Pro (15-inch, Late 2011), MacBook Pro (17-inch, Early 2011) and MacBook Pro (17-inch, Late 2011) and theMacBook Pro (Retina, 15-inch, Mid 2012) and MacBook Pro (Retina, 15 inch, Early 2013). However, with the program only lasting four years kit is now too late to qualify for the repair.

The problem, first emerged in February 2013 and escalated throughout 2014 as more and more owners of the affected models began to experience issues. While playing games, watching HD video or performing another graphics-intensive task, users have witnessed their displays distorting, or sometimes going completely blank. Rebooting the machine temporarily resolves the issue, but it almost always returns.

Eventually, many users found that their MacBook boots to a blue or grey screen. Currently, the only permanent resolution is to get a replacement logic board, but that can prove quite costly without Apple Care. It’s believed that overheating is to blame for the issue.

Some of the readers who’ve been in touch have said that Apple has replaced their 2011 MacBook Pro’s logic board thanks to Apple Care, with some customers even claiming to have had their logic board replaced multiple times.

offered replacement hard drives for iMacs containing 1TB Seagate hard drives that have been known to fail, replacement MagSafe adapters, iBook logic board replacements back in 2004, and, most recently, a MacBook Air

If your Mac is eligible for repair, you’ll now need to back up your Mac laptop and then bring it to an Apple Retail Store or Apple Authorised Service Provider. An Apple technician will then run a diagnostic test to verify eligibility, and let you know how long it’ll take to repair.

Note, however, that if there is other damage to your MacBook Pro that “prevents the repair” such as a cracked screen, they’ll charge you for the replacement of that. Aside from that, though, the repair program is completely free (and so it should be!).

Accidental Damage is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure. Accidental damage is not covered under the standard warranty of the product. Such damage is often the result of a drop or an impact on the LCD screen or any other part of the product which may render the device non-functional. Such types of damage are only covered under an Accidental Damage service offering which is an optional add-on to the basic warranty of the product. Accidental Damage must not be confused with an occasional dead or stuck pixel on the LCD panel. For more information about dead or stuck pixels, see the Dell Display Pixel Guidelines.

The LCD glass on the display is manufactured to rigorous specifications and standards and will not typically crack or break on its own under normal use. In general, cracked, or broken glass is considered accidental damage and is not covered under the standard warranty.

Internal cracks typically occur due to excessive force on the screen. This can be the result of some object hitting the screen, a drop, attempting to close the lid while an object is on the keypad area, or even holding the laptop by its screen.

Spots typically occur due to an external force hitting the screen causing damage to the LCD panel"s backlight assembly. While the top layer did not crack or break, the underlying area was compressed and damaged causing this effect.

If your Dell laptop LCD panel has any accidental damage but the laptop is not covered by the Accidental Damage service offering, contact Dell Technical Support for repair options.

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If you’re considering adding another screen to your macOS setup to help fix that laptop hunch or just to add some extra screen real estate, read on. If you have an iPad and a Mac, Apple offers a handy feature called Sidecar that lets you use your iPad as a second display. If you don’t have an iPad, you can connect a separate monitor to your Mac. I’ll walk through how to set up both options in this guide. (We’ll offer advice for how Windows PC users can set up an external monitor in an upcoming article.)

If you want to use macOS Catalina’s Sidecar feature to share your Mac’s screen with your iPad, first make sure you have a Mac and an iPad that both support the feature. You can check Apple’s list of supported devices right here. You’ll also need to be on the right firmware; your Mac will need to be on macOS Catalina and your iPad needs to be on iPadOS 13.0.

Before you get Sidecar set up, you’ll also have to decide if you want to use Sidecar over a wireless or over a wired connection. Both work well, but a wired connection should have a little less latency and lets you charge your iPad from your Mac while you’re using Sidecar.

If you have your equipment ready and everything up to date, then make sure both your Mac and iPad are signed into the same iCloud account and that you have two-factor authentication turned on.

Once you have that all set up, you can turn on Sidecar. First, turn on your iPad and unlock it, then set it aside. Then, go to your Mac and find the AirPlay icon on your Mac’s menu bar. That icon looks like a rectangle with an arrow pointing up at the bottom. If you don’t see the icon, go to the System Preferences menu, then Displays, and then look for the checkbox in the bottom left that says “Show mirroring options in the menu bar when available.” That box needs to be checked for you to see the AirPlay icon in the menu bar.

Once you find the AirPlay icon, click it, look for the name of your iPad in the drop-down menu that appears, and click that. Your iPad’s screen may flicker for a second, but then it should change to show your Mac’s desktop background — if it does, you’ve successfully turned on Sidecar.

In addition to giving your Mac more screen space, Sidecar gives your iPad gets a few cool tricks. You can use an Apple Pencil to draw on content from your Mac that’s displayed on your iPad’s screen, for example. You can also turn on a Touch Bar that appears on the iPad’s display.

Before you even try to set up your monitor, check out its ports and the ports on your Mac so that you know what cables or adapters you need in order to connect them to each other.

Knowing what type of cable to plug into your Mac to send a signal to your monitor can be a bit trickier to figure out. If you have a Mac that was released in 2019 or later, it will have Thunderbolt 3 ports, which means you can plug a USB-C cable into one of those ports and hook the computer up to your monitor with a cable that has a USB-C or HDMI connector on the other end.

If you have a Mac that’s older than that, though, you might need something else, such as a cable with Mini DisplayPort connector. Check out Apple’s full list of which of its computers have which ports on its website so you can figure out what cables you need to buy.

Once you have the cables you need, plug in your monitor and set it up on your desk. Then turn on your Mac, log in, and plug your Mac into your monitor. When you do, what’s on your Mac’s screen should be mirrored on the external display. You can connect your Mac to the monitor before you turn it on, but the Mac won’t show up on the monitor until you actually log in.

If you have a MacBook and you want your external monitor to be your main display, make sure you’ve connected an external mouse and keyboard to your MacBook and that the computer is plugged into a power source. Then close the MacBook’s lid. Your monitor’s screen will likely fade to black for a second or two, and then it should display what’s on your computer.

The Displays menu has a few different tabs, but the one that matters if you’re going to set up a second display is the Arrangement tab. After you click on this tab, you’ll see a checkbox in the lower-left corner to “Mirror Displays.” Uncheck that box, and you’ll be able to use your Mac’s screen and an external monitor as two separate displays.

In the Arrangement tab, you can also tell your computer how each display is physically aligned on your desk. For example, in the arrangement I set up for two screens in the screenshot below, I can only drag something from the primary display (the one on the left with the white bar) to the secondary display on the right if it’s a place where they’re “aligned.”

However, this only replicates where your displays are in physical space. If you physically move your secondary display to a different spot on your desk and forget to change the arrangement in this menu, your computer will still treat the screens as if they are arranged in that original way. That can lead to some confusing situations where things may not drag across screens like you expect them to. Any time you change the way your displays are set up on your desk, make sure you adjust their arrangements in this tab.

One note about the primary display: that’s the only one that will show macOS notifications. To make a display the primary one, go to the Arrangement tab, click and hold on the little white bar above one of the displays, and drag it to the display that you want to be the primary.

“I bought a MacBook Air M1 6 months ago and the screen cracked for no apparent reason. I left my computer on the top of my desk during the night and the next day I opened it the screen had 2 small cracks on the right which damaged the functioning of the screen. I contacted an authorized Apple center which told me Apple warranty would not cover it as it is a contact point crack; as if I have left something the size of a rice berry between the screen and the keyboard. It is absurd as I have nothing like it on my desk and the computer was properly closed as usual and didn’t move the whole night.”

“We bought a M1 Macbook Air 4 months ago. Last weekend my wife was watching a movie on Netflix and adjusted the screen at the edge to change the viewing angle. The screen blacked out except for an area on the left which had bright lines in a irregular pattern. I have taken the MBA to the local Apple store and they advise me that my wife caused the pressure crack and it is not covered under warranty. Cost to repair is $725 Australian dollars. This leaves a very sour taste. The screen should not break when the screen angle is changed.”

“My 17yr old daughter was at her desk, working on her MacBook Pro (M1 display) and shut it to take a break. When she went back to work, on opening the device she noticed that the bottom of the display was covered by flickering black and white lines and that there were also perpendicular coloured lines on the left hand side of the screen.”

“I have just experienced the same thing. On July 28th I closed my laptop to take the dog outside. I came back in and opened up the laptop and there was a crack. It was very confusing as I could not understand how this would have happened. Took the Mac to the apple store and was told right off the bat “I will tell you what you did here” and it was explained how I must have closed the lid on something. When I said that did not happen they said I must have pushed down on it or held it wrong.”

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