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Accidental Damage is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure. Accidental damage is not covered under the standard warranty of the product. Such damage is often the result of a drop or an impact on the LCD screen or any other part of the product which may render the device non-functional. Such types of damage are only covered under an Accidental Damage service offering which is an optional add-on to the basic warranty of the product. Accidental Damage must not be confused with an occasional dead or stuck pixel on the LCD panel. For more information about dead or stuck pixels, see the Dell Display Pixel Guidelines.

The LCD glass on the display is manufactured to rigorous specifications and standards and will not typically crack or break on its own under normal use. In general, cracked, or broken glass is considered accidental damage and is not covered under the standard warranty.

Spots typically occur due to an external force hitting the screen causing damage to the LCD panel"s backlight assembly. While the top layer did not crack or break, the underlying area was compressed and damaged causing this effect.

If your Dell laptop LCD panel has any accidental damage but the laptop is not covered by the Accidental Damage service offering, contact Dell Technical Support for repair options.

However, if the digitizer or LCD is also damaged during a fall, that screen no longer carries value because it cannot be refurbished. Repair shops cannot sell broken LCDs to refurbishing companies; therefore, they cannot offset the cost of an LCD repair. That is why repair stores often charge a little extra if there is damage to the LCD or digitizer, to make up for that loss. Repair stores that don’t have an additional charge for an LCD repair typically inflate their glass repair price to make up for the loss from damaged LCDs. If they have one price, that means everyone is paying more to cover the cost of customers who have damaged LCDs and customers who only have cracked glass. This is why TCR separates the price of glass and LCD repairs for you! If you only have cracked glass, you only have to worry about paying to replace the cracked glass.

If your phone or tablet’s glass is shattered there will be cracks or chips on the screen itself. If it is just the glass that is damaged, the device may still function and you may be able to use it normally. If this is the case, it is likely that only the glass needs to be replaced. To prevent further damage to your device it is best to get it repaired quickly. For example, if liquids seep through the cracks it could cause permanent damage to the LCD.

Many people may continue to use their touchscreen with shattered glass and delay fixing the glass on their devices; however, if the touchscreen isn’t responsive, it could be a sign of more significant damage to the device’s digitizer which is integrated with the LCD screen.

A pixelated screen can indicate LCD damage. This would look like a patch of multicolored dots, a line or lines of discoloration, or a screen with rainbow colors. For many people, these colors are an easy way to know that their LCD is broken and that they should get it repaired.

Dropping your phone isn’t the only reason you’ll end up with a pixelated screen. Over time, your screen’s LCD may break down through regular use. This happens to other devices aside from your smartphone or tablet. Pixelation can happen to TVs and computers, too. People typically decide to buy a new device when this happens. Fortunately, with an LCD repair, you can fix the device without needing to replace it.

A black screen or black spots on your smartphone or tablet is an indication of a damaged LCD. Often with a bad LCD, a phone may still turn on and make noises, but there is no clear picture. This does not necessarily mean any other part of the phone is damaged and a simple screen replacement will get it functioning again. Sometimes it can mean a battery or other internal component is damaged. It is best to have a highly qualified phone repair technician diagnose what is wrong so the appropriate repair can be made.

Fortunately, your mobile device is fixable whether you cracked the glass or damaged the LCD. Stop by or call TCR: Triangle Cellular Repair at (919) 263-2699 for a free diagnostic and quick, affordable cell phone repair in Chapel Hill and surrounding areas. We’re always happy to help!