marks on lcd screen free sample

Responsible for performing installations and repairs (motors, starters, fuses, electrical power to machine etc.) for industrial equipment and machines in order to support the achievement of Nelson-Miller’s business goals and objectives:

• Perform highly diversified duties to install and maintain electrical apparatus on production machines and any other facility equipment (Screen Print, Punch Press, Steel Rule Die, Automated Machines, Turret, Laser Cutting Machines, etc.).

• Provide electrical emergency/unscheduled diagnostics, repairs of production equipment during production and performs scheduled electrical maintenance repairs of production equipment during machine service.

© Copyright Han-Kwang Nienhuys, 2008. The text and accompanying images may not be redistributed. This includes placing the images on other websites, either as a copy or through hotlinking. Read more...

When it comes to cleaning, flat-screen TVs and LCD screens require special care and a gentle touch. With the wrong technique, you can easily scratch the screen or damage the surface"s antiglare coating. Even rubbing too hard can cause pixels (the tiny dots that compose images on computer monitors and TV screens) to burn out and stop working permanently. Most household cleaning products are too harsh to use on electronic devices with LCD or OLED screens, so choose your TV cleaning strategy carefully. These tips on how to clean a TV screen will help protect your device while ridding it of dust, smudges, fingerprints, and streaks.

To avoid damage to your TV while cleaning, only use gentle products. Never wipe the screen with paper towels, abrasive sponges, or coarsely woven rags, which can cause scratches. Instead, use high-quality, finely woven microfiber cloths to clean TV screens, recommends cleaning expert Leslie Reichert.

You should also avoid cleaning products that contain alcohol or ammonia. These types of cleaners can remove antiglare coatings and cause images to become cloudy or distorted. A simple swipe with a microfiber cloth ($9 for 5, Amazon) is typically all that"s needed to remove dust and other debris from the screen"s surface. When more than a light dusting is required, however, use the guidelines below for the best way to clean a TV.

Practice preventative measures so you won"t have to clean TV screens often. Keep food, drinks, and kids away from TV and computer screens to eradicate risks of messy splatters and fingerprint smudges. During your weekly house cleaning, lightly dust the screens with a microfiber cloth to prevent dust buildup.

Have you ever left your TV or monitor on for days, stuck on the same image? You return to your screen, only to find an image burned into the display. No matter what you do, it won"t go away. It is a permanent image burn.

Why do monitors and TVs get image burn? Why can"t manufacturers prevent LCDs and plasma screens from a burnt image imprint? Moreover, what can you do to fix an image burn?

In some cases, you can minimize the image burn effect. In others, you can remove the image burn completely, so long as it hasn"t been burning too long.

Before flat-screens and crystal displays, most TVs and monitors featured CRT (Cathode Ray Tube) technology. In CRTs, individual pixels comprise a red, blue, and green phosphor component. Depending on the intensity of each phosphor component, the pixel appears to the human eye as a unique color.

When a particular still image remains for too long, the intensity of each phosphor component diminishes at an uneven rate. The result is a ghost image on the screen, which is known as image burning.

Plasma displays use plasma, a gaseous substance containing free-flowing ions. When the plasma is not in use, the particles in the plasma are uncharged and display nothing. With the introduction of an electric current, the ions become charged and begin colliding, releasing photons of light.

This is a very simplified version of how a plasma screen works. However, the main thing to understand is that plasma screens use phosphor material (like CRTs) to turn those photons into images.

LCD and LED do not work in the same way as CRTs, either. LCD and LED screens use backlit liquid crystals to display colors. Although manufacturers market screens using LED and LCD, an LED screen is still a type of LCD. The white backlight filters through the liquid crystals, which extract particular colors per pixel.

LCD and LED displays don"t suffer from the same type of image burn as CRTs and plasma screens. They"re not completely clear, though. LCD and LED screens suffer from image persistence. Read on to find out more about image persistence.

Before you can fix screen burn-in, take a second to understand why these images burn in the first place. LCDs and LEDs don"t suffer from burn-in as seriously as plasma screens. But static images can leave an imprint on both display types if left alone for too long. So, why does image burn happen?

First, let"s tackle plasma screen burn-in. Remember why CRTs experience image burn? When a still image remains on the screen for too long, the phosphor components in each pixel wear out at different rates. The uneven burn rates leave behind a ghost image, forever etched into the screen.

Plasma screens also suffer from phosphor deterioration. Plasma burning occurs when pixels on the screen are damaged through long exposure. The phosphor loses its intensity and only shows the light it was fed repeatedly. In this case, the still image, which causes the burn.

LCD and LED screens can also experience image burn, though the image burn process can take longer to develop into a permanent issue. In addition, LCD and LED screens suffer from another issue, known as image retention (also known as image persistence or an LCD shadow).

Image retention is a temporary issue that you are more likely to notice before it becomes a permanent issue. However, proper image burn can still affect LCD, LED, and OLED screens.

Image retention is a different issue from image burn (although it is a precursor to image burn). For example, you"re using an image of a steam train as a reference point for a drawing. You have the steam train image on your screen for a few hours before you decide to play a video game instead.

When you load up the video game on the screen, you can still see the faint outline of the steam train on the screen. The steam train image will remain for a short while, but the movement and color changes of the video game (or film, TV show, or other media type) should erase the retained image.

The other thing to consider is that LED and OLED image burn-in, when it happens, is irreversible. That"s because of how LED and OLED screens work. Individual pixels within an LED display decay when they emit light.

Under normal use, an LED, OLED, or QLED screen won"t suffer image burn. However, if you leave your screen on a single channel for hours every day, then burn-in can become an issue, as it would with almost any screen.

Issues arise when a screen shows a single news channel 24 hours a day, every day, causing channel logos to burn-in, along with the outline of the scrolling news ticker and so on. News channels are a well-known source of television burn-in, no matter the screen type.

Image burn-in fixes exist for LCD and plasma screens. How effective an image burn-in fix is depends on the screen damage. Depending on the length and severity of the image burn, some displays may have permanent damage.

The best fix for screen burn is to prevent it in the first place. Okay, that isn"t super useful if your screen is already experiencing image burn. However, you should always try not to leave your screen on a still image for too long. The time it takes for an image to burn-in varies from screen to screen, between manufacturers, sizes, and panel type.

My personal rule of thumb is to turn off the display if I plan on being away for more than 15 minutes. That way, it is difficult to get caught out, plus you save yourself money on electricity costs and monitor or TV wear and tear.

Another prevention method is to reduce screen contrast as much as you can. Unfortunately, most screens aren"t calibrated correctly, often pushing the contrast and brightness settings too high.

Lower contrast means the lighting across your screen is more even. This means less strain on specific areas of the screen, which helps protect against image burning.

If your plasma or LCD screen already has image burn-in, you can try turning on white static for 12 to 24 hours. The constant moving of white-and-black across your screen in random patterns can help remove the ghost image from your screen.

Unfortunately, this won"t work for extreme cases. Some TVs will have a built-in pattern swiping option that basically accomplishes the same thing (filling your screen with random patterns).

Pixel-shift constantly slightly adjusts the image on your screen, which varies the pixel usage to counteract image burn. You might have to enable a pixel or screen shift option in your screen settings. Pixel-shift is a handy feature for LED and OLED screens that cannot recover from image burn and should help counteract an LCD shadow.

Other modern screens feature built-in screen refresh functions that the manufacturer will advise using to remove image retention and image burn issues.

The best tool for fixing ghost images is JScreenFix. The original program helps fix monitors with dead pixels, but the same company also released an "advanced" version of the tool, known as JScreenFix Deluxe.

While the Deluxe version uses advanced algorithms to repair burned screens and prolong plasma and LCD longevity, the official site is no longer up and running, and there is no way to download the full version officially.

You can find the free version of the Deluxe app online, but it is limited to 20 minutes running at a time. Furthermore, we"re not going to link out to the versions you can find online as we cannot verify the security of these installations. If you do use the Deluxe version, you do so at your own risk.

Another option is to set a completely white desktop background and leaving to run for a few hours. The solid color might reset the image burn. A solid color background is more likely to help with image persistence than image burn, but it is still worth trying.

If you have television burn-in, you can attach a laptop to your TV using an HDMI cable, extend your desktop to the television, and share the white screensaver. Hopefully, that will shift your television burn-in.

The team over at ScreenBurnFixer offers a few different ways you can attempt to fix screen burn on your TV or monitor. As with any other screen burn-in fixes, their chance of working depends on the scale of the issue.

You can head to the ScreenBurnFixer Video page and find a video that matches your screen type, then let the video play for as long as possible (we"re talking multiple hours, not a quick half an hour blast). Alternatively, head to the Chart page and find your device or a device that matches your specifications.

There are several ways you can attempt to fix screen burn-in. The results will vary between the screen type and the level of burn-in. A screen with extensive image burn may not clear entirely, although you might see an improvement.

Some screen degradation over time is understandable. However, if you follow the steps in this guide, you"ll protect your screen from image burn before it becomes a permanent issue.

With more people spending more time in front of computer monitors it is important to purchase a quality monitor that will provide crisp, bright images, while reducing the strain on your eyes.

Users would include computer repair centers, system integrators, quality assurance personnel, graphic designers and anyone that cares about the quality of their monitor.

If the hole is only in a thin surface film, you might be able to press it flat, but if the film has been distorted (stretched), it probably won"t stay flat. You might find that over time, the film may flatten a little on its own. I would not try to soften it with heat because some plastics will shrink and shrivel, making it worse and eliminating any chance for improvement.

In terms of filling the hole, that is also likely to make it worse and if not, probably won"t improve it. It also depends on the purpose of the surface film and the cause of the bright spot. If it is an anti-glare film,the bright spot may be the next layer. Anything that is not anti-glare film will be a similarly non-diffusing surface. If the filler doesn"t have the same refractive index as the next layer, it may create cloudiness or distortion that will also be noticeable.

Similarly, trying to glue down the surface film may wick under the film and mess up a large area. If you use an adhesive that doesn"t wick, you would need a way to compress the film flat until it cures to avoid a permanent bump. Material thick enough not to wick is likely to leave a raised area. The screen sandwich is manufactured using tightly stretched sheets of material that are compressed together and bonded under pressure. It is not a condition you can reproduce to repair a spot.

There isn"t a practical way to actually repair it, but can you make it less noticeable? A number of people responded with ideas based on the principle that a dark spot may be less noticeable than a bright spot. You could potentially make it a little less noticeable, but it"s a question of how much improvement can you achieve and at what risk.

No matter what you do, it will still be noticeable. Maybe a darker spot won"t bother you as much if you get it right. But there is a good chance of achieving little or no net improvement, and a substantial risk of making the situation worse in a non-fixable way.

Don"t count on a redo or cleanup, because cleaning fluids, including any dissolved materials, can wick under the film, and rubbing is likely to make the hole bigger. So if you don"t get it as good as you"re going to get it on the first try, you have a good chance of making the problem permanently worse.

Now that you"ve been forewarned, if you are determined to try this, here"s an approach I would try if it was a last resort (disclaimer, I"ve never tested it, but it seems like the least risky alternative). Practice the procedure first on something else to get the feel for how things behave and how much working time you have. Work with a magnifier and good light so you can see what you"re doing. Do the procedure with the screen lying face up and level.

Use a very viscous sticky material with temporary adhesion, like rubber cement for paper. Use an extremely fine-tipped brush, or be extremely gentle with a toothpick, to apply a thin layer to the hole, being careful not to get it anywhere else (not getting it anywhere else is more important than perfectly filling the hole).

While it is still tacky, dust on some dry powdered graphite using a pinpoint applicator (sold in hardware stores as a lock lubricant). Use a soft brush and blowing, while protecting the hole, to remove any graphite that lands outside the hole (you can clean the rest of the screen as you normally would, just be careful to avoid the hole). If you"ve made the problem worse, you may be able to carefully peel this filler off when it dries.

If the hole bothers you so much that you are ready to replace the screen or buy a new monitor, you don"t have much to lose by attempting these measures (other than possibly not having the monitor as a backup in the latter case). Otherwise, consider whether the risks outweigh the minor potential improvement.

Unfortunately, this is one of those problems where the best solution may be to change how you view the problem. You"re aware of the hole, which serves as a constant reminder. Instead of letting the hole bother you, think about how much money you will save by simply living with it. Every time your eye is drawn to it, remind yourself of the savings from not buying a replacement monitor. :-)

Regularly cleaning your LCD monitor keeps it free of dust, smudges, and germs. Wiping with a dry microfiber cloth is the safest cleaning option and is surprisingly effective at removing germs. You may need to use a dampened microfiber cloth to get rid of stubborn smudges and stuck-on debris, though. If you"re worried about germs, consider using a vinegar and water solution or a Lysol wipe on the screen. Be sure to check the device’s user manual first to make sure it’s okay to use liquids!

However, if the digitizer or LCD is also damaged during a fall, that screen no longer carries value because it cannot be refurbished. Repair shops cannot sell broken LCDs to refurbishing companies; therefore, they cannot offset the cost of an LCD repair. That is why repair stores often charge a little extra if there is damage to the LCD or digitizer, to make up for that loss. Repair stores that don’t have an additional charge for an LCD repair typically inflate their glass repair price to make up for the loss from damaged LCDs. If they have one price, that means everyone is paying more to cover the cost of customers who have damaged LCDs and customers who only have cracked glass. This is why TCR separates the price of glass and LCD repairs for you! If you only have cracked glass, you only have to worry about paying to replace the cracked glass.

If your phone or tablet’s glass is shattered there will be cracks or chips on the screen itself. If it is just the glass that is damaged, the device may still function and you may be able to use it normally. If this is the case, it is likely that only the glass needs to be replaced. To prevent further damage to your device it is best to get it repaired quickly. For example, if liquids seep through the cracks it could cause permanent damage to the LCD.

Many people may continue to use their touchscreen with shattered glass and delay fixing the glass on their devices; however, if the touchscreen isn’t responsive, it could be a sign of more significant damage to the device’s digitizer which is integrated with the LCD screen.

A pixelated screen can indicate LCD damage. This would look like a patch of multicolored dots, a line or lines of discoloration, or a screen with rainbow colors. For many people, these colors are an easy way to know that their LCD is broken and that they should get it repaired.

Dropping your phone isn’t the only reason you’ll end up with a pixelated screen. Over time, your screen’s LCD may break down through regular use. This happens to other devices aside from your smartphone or tablet. Pixelation can happen to TVs and computers, too. People typically decide to buy a new device when this happens. Fortunately, with an LCD repair, you can fix the device without needing to replace it.

A black screen or black spots on your smartphone or tablet is an indication of a damaged LCD. Often with a bad LCD, a phone may still turn on and make noises, but there is no clear picture. This does not necessarily mean any other part of the phone is damaged and a simple screen replacement will get it functioning again. Sometimes it can mean a battery or other internal component is damaged. It is best to have a highly qualified phone repair technician diagnose what is wrong so the appropriate repair can be made.

Fortunately, your mobile device is fixable whether you cracked the glass or damaged the LCD. Stop by or call TCR: Triangle Cellular Repair at (919) 263-2699 for a free diagnostic and quick, affordable cell phone repair in Chapel Hill and surrounding areas. We’re always happy to help!

Accidental Damage is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure. Accidental damage is not covered under the standard warranty of the product. Such damage is often the result of a drop or an impact on the LCD screen or any other part of the product which may render the device non-functional. Such types of damage are only covered under an Accidental Damage service offering which is an optional add-on to the basic warranty of the product. Accidental Damage must not be confused with an occasional dead or stuck pixel on the LCD panel. For more information about dead or stuck pixels, see the Dell Display Pixel Guidelines.

No, accidental damage is covered for Dell computers or monitors which are covered under the Accidental Damage Service offering for that specific product.

For more information about Dell Limited Hardware Warranty and Dell"s Accidental Damage service offering, see the Dell Warranty & Support Services page.

NOTE: Other damages may be considered customer induced if determined by Dell Technical Support, an on-site field engineer, or at the mail-in repair center.

The LCD glass on the display is manufactured to rigorous specifications and standards and will not typically crack or break on its own under normal use. In general, cracked, or broken glass is considered accidental damage and is not covered under the standard warranty.

Internal cracks typically occur due to excessive force on the screen. This can be the result of some object hitting the screen, a drop, attempting to close the lid while an object is on the keypad area, or even holding the laptop by its screen.

Spots typically occur due to an external force hitting the screen causing damage to the LCD panel"s backlight assembly. While the top layer did not crack or break, the underlying area was compressed and damaged causing this effect.

If your Dell laptop LCD panel has any accidental damage but the laptop is not covered by the Accidental Damage service offering, contact Dell Technical Support for repair options.

Dell monitors cannot be repaired by an on-site field engineer or at the mail-in repair center. If you notice any damage to the monitor, you must purchase a new monitor.

Laptop users can strive to make the most of their laptops to maximize stability, longevity, and usability. Understanding and implementing a few best practices for the safe handling of their laptop will enable them to enjoy their laptop for many years to come. For more information, see the Dell knowledge base article Dell Laptop Best Practices for Care, Use, and Handling.

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Bought a new smartphone or want to check on the old smartphone matrix display? In this program you can test your LCD screen for the presence of dead / broken pixels and repair it. You can detect any stuck or dead pixel on your LCD screen.

If you detect any stuck or dead pixels you will be able to try to cure them. Provide easy way to fix the stuck pixel. The program will try to use different means for the treatment of stuck pixels. Also works for screen burn-in. Start and wait on the smartphone or tablet this app until the dead pixel or stuck pixel has been repaired or unstuck.

Dead pixel is stuck point or several points of the matrix screen, which does not properly reflect the color. Sometimes they are almost invisible, and you can be the owner of them without even noticing it. There are several treatments for dead pixels screen. Mechanical - physical impact directly on the affected area and a soft-that and it has me. We strongly recommend not to use the first method is for advanced users, as it is dangerous for the screen matrix.

If within a few hours of program works the pixels is not revived, so they can not be brought back to life in this way - contact the service center. Fix your screen with this programm.

We"ve all had that moment: You"re sitting at your computer or laptop and the light hits your screen in a way to reveal an unsightly accumulation of streaks, fingerprints, and dust.

To help, we round up the most important things to know about cleaning your computer screen, whether it"s a Mac or PC. While it"s a simple process, there are a few important rules to keep in mind to make sure you"re doing it safely.

Computer screens are not all made the same, and thus can"t all be cleaned the same way. You"ll want to be careful no matter your screen type, but it"s helpful to know that displays come in two categories:Glass-coated screens: The screens on newer iMac displays and MacBooks have a glass overlay. Glass displays are a little less delicate than LCD or LED screens, and mild cleaning solutions, like rubbing alcohol, are generally safe to use on them.

LCD or LED screens:Windows computers and most touchscreens and matte displays are typically not coated in glass. Extra care should be taken with these screens so not to damage the pixels that make up the display.

Since there are so many computers, laptops, and monitors out there, each with their own set of variables and specificities, it"s smart to just simply err on the side of caution.

To clean a computer screen, you really just need two things: A microfiber cloth and filtered or distilled water. That"s to say you don"t need a special store-bought cleaning solution.

If you"d like some extra sanitation power, an equal parts mixture of water and vinegar is safe no matter your screen type. If you know that your display is glass-coated, you can also use an equal parts mixture of water and 70% rubbing alcohol.What you needTwo lint-free microfiber cloths

d3sign/Getty ImagesTurn the computer or laptop off.For safety reasons, begin by letting the device cool down completely. Dust, fingerprints, and smudges are also easier to spot on a black screen.

If any marks remain, wipe with a lightly moistened cloth.For glass-coated screens, you can use a mixture of equal parts water and vinegar or rubbing alcohol. For LED or LCD screens, use only water. Spray or lightly dab the solution directly onto the cloth and carefully wipe the screen from left to right.

Buff with a dry cloth and air-dry.If any streaks remain once the screen dries, gently buff them with the dry cloth. Before you turn your computer or laptop back on, allow the screen to dry completely.Note:Apple claims that you can use 70% isopropyl disinfecting wipes to clean any Apple product. Just remember not to get any liquid into the device"s ports or openings — to avoid this, you might want to wring out the wipe to remove any excess liquid before using it.

For the best advice for cleaning your screen, it"s a smart idea to check your owner"s manual, which provides the manufacturer"s specific recommendations. But since screens are especially susceptible to damage, there are a few general guidelines that apply, no matter the type of screen you own.

Turn off your computer before cleaning the screen. This is just safe practice where any amount of liquid is involved, but more specifically, any static on the screen could create a shock and damage the internal components.

Do not use abrasive cleaning solutions. This includes bleach (or any products containing bleach), hydrogen peroxide, or all-purpose spray cleaners. Using an abrasive cleaner can ruin the finish of your screen.

Use filtered or distilled water. Especially in areas with hard water, water containing minerals like calcium and magnesium can damage your screen or leave even more streaks.

Use only soft microfiber cloths.Even a fabric as soft as a cotton shirt has snags and uneven particles that can scratch a computer screen. For this reason, avoid T-shirts, towels, and paper towels. The exception is the Apple Pro Display XDR or iMac, which requires a special polishing cloth.

Never spray cleaning solution directly onto the screen. To avoid any risk of damage from excess moisture, mist the solution directly onto the microfiber cloth instead.

Do not wipe in circles. Wiping in circles can create uneven pressure and ultimately lead to screen damage. It"s also more likely to create streaking. Wipe in tight, Z-shaped motions, or in broad strokes from side to side.

Do not scrub.Apply gentle pressure only. Hard scrubbing can damage the internal components of the screen and could leave scratches or spots of discoloration or dead pixels that won"t go away.Melanie Weir

Melanie Weir is a freelance author for Insider, mainly focusing on the Tech Reference section, but occasionally contributing to Lifestyle and Entertainment topics as well. She is also a freelance writer for ScreenRant, and is the Lead Weekend News Editor at TheThings.com. In her spare time she writes plays for both stage and screen. She can be reached at melanie.weir1008@gmail.com, or through LinkedIn.

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Many Apple products use liquid crystal displays (LCD). LCD technology uses rows and columns of addressable points (pixels) that render text and images on the screen. Each pixel has three separate subpixels—red, green and blue—that allow an image to render in full color. Each subpixel has a corresponding transistor responsible for turning that subpixel on and off.

Depending on the display size, there can be thousands or millions of subpixels on the LCD panel. For example, the LCD panel used in the iMac (Retina 5K, 27-inch, 2019) has a display resolution of 5120 x 2880, which means there are over 14.7 million pixels. Each pixel is made up of a red, a green, and a blue subpixel, resulting in over 44 million individual picture elements on the 27-inch display. Occasionally, a transistor may not work perfectly, which results in the affected subpixel remaining off (dark) or on (bright). With the millions of subpixels on a display, it is possible to have a low number of such transistors on an LCD. In some cases a small piece of dust or other foreign material may appear to be a pixel anomaly. Apple strives to use the highest quality LCD panels in its products, however pixel anomalies can occur in a small percentage of panels.

In many cases pixel anomalies are caused by a piece of foreign material that is trapped somewhere in the display or on the front surface of the glass panel. Foreign material is typically irregular in shape and is usually most noticeable when viewed against a white background. Foreign material that is on the front surface of the glass panel can be easily removed using a lint free cloth. Foreign material that is trapped within the screen must be removed by an Apple Authorized Service Provider or Apple Retail Store.

If you are concerned about pixel anomalies on your display, take your Apple product in for closer examination at an Apple Store, Apple Authorized Service Provider, or an Independent Repair Provider. There may be a charge for the evaluation. Genuine Apple parts are also available for out-of-warranty repairs through Self Service Repair.*

JUMP! ®, JUMP on Demand®, and Trade-In devices with damage will be assessed at a lower value or require a fee. See your program terms & conditions for details.

The warehouse will check the device condition when we receive it. If it’s damaged, you may receive a reduced trade-in value or be required to pay a fee on your bill statement. (Prepaid customers will have the defective device shipped back instead.)

If the device was sent for in-store pickup, a Mobile Expert will conduct a device condition check. If there"s damage, the Mobile Expert will inform you of your options.

When inspecting a screen, remove any screen protectors and cases first. Tilt the device under good lighting conditions and inspect it at multiple angles. Screen damage includes hairline cracks that are difficult to see.

Mobile devices have a Liquid Damage Indicator (LDI) to show if the device has contacted any liquids. The indicator is white when it"s new, and it turns pink or red when it contacts water.

iPhone® X and above do not have a visible LDI. If you cannot identify your LDI on an iPhone X or above, we ask you to confirm the device has not been exposed to liquid.

Wearables like Apple & Samsung watches often don"t have visible LDIs. Check for moisture under the display screen, as well as corrosion, discoloration, and fuzzy growth on the charging connection.

If the device does not fully turn on and load the home screen or if it cannot stay on without being connected to a charger, it"s considered not able to turn on.

No matter how careful you are, accidents happen. Screen damage and liquid damage are not covered under the warranty, so T-Mobile can"t exchange devices with this damage. But, we don’t want you to be stuck with a broken phone, so you have two options to replace or repair your damaged device:

Before visiting a T-Mobile Store, please file a claim with Assurant, our Protection and Repair vendor. This will expedite your repair process and minimize your time in the store. Below are two convenient ways to file a claim.

Once the claim is filed, be sure to schedule an Assurant Repair appointment at one of our T-Mobile Device Service Locations via the text message or confirmation email sent from Assurant.