tft lcd monitor troubleshooting manufacturer

There’re more than 300 procedures to produce TFT LCD. The most advanced LCD, in which the array and cell process are highly automatic. Technically, every step in the process can lead to defects, and most of the defects have been eliminated through the development of TFT LCD technology.

For the first two situations, that’s because the circuit on the TFT and CF controlling that defective pixel point is shorted or broken. While the third situation is caused by damaged color pixel.

In LCD, newton’s rings may occur on screen when two glass substrate haven’t been sealed well, so that one of the glass may form a convex lens and lead to light interference.

Hello , I.recently received a CORNEA MP704 monitor that when I went to connect the power supply I realized that it had no center pin in the connection. I dissembled all the way where I was able to de-soldered the adapter plug port from the mother board and replace only the center pin in the connection and then resoldered it back to the mother board . Upon disassembly I had to unplug the ribbon that was for the front user circuit board ,the LCD connection at the screen and mother board , I then unplugged 2 top and the 2 bottom back light connections from the power board removed mother board from casing unpluged 2 additional ribbons from main power board to mother board . After reassembly and connecting it to my tower when I powered every thing up my monitor would flicker on then off for only a fraction of a second for about 3-4 times only during boot up . The power light would stay constantly lit till I powered off the tower then it would blink as normal . Turning on the tower again would have the same results . I then connected my laptop to the monitor and that also give the same results as the tower . I decided to dissemble the monitor once again to double check the connections and noticed the ribbon connecting to the front user panel was not quite all the way plugged in and 1 of the 2 bottom back light plugs had 1 of the 2 pin connectors making contact. I reassembled everything back together ,powered it back up and wa-law it works perfect . My experience with a flickering monitor tells me that the problem is associated with the back lights in the monitor and for anybody that has had work done on there monitor well you better double check your connections. Hope this might help

Hey, hello. I have a LG Flatron W1942S monitor & yesterday it didn’t want to turn on at all. The diode on it, didn’t even change color at all, just was grey all the time. I wiggled around the power cable & somehow it turned on. Today I wanted to turn on my PC, but the monitor didn’t turn on at all, the diode sometimes turn on for half a second & then goes grey. Trying to troubleshoot what is happening for the past half hour.

I have a LG m2362d monitor that developed a red vertical line on the right side of the screen, I cleaned the cable contacts & I was wondering if changing the logic board would fix it?

I am using a LG LCD monitor connected to the desktop. On startup it changes color.After switching off and on the monitor it restores its original color. It happens every time when I boot the desktop system, Why does this happen? Please clarify

i also have an Ge L22WTQ, 2 YEARS Previous then one night time the idea travelled unusual on us! The display proceeded to go grainy, and the contrast/gradient is very harsh on movies and pictures. I have recast to default qualities in the display screen and I surely understand that is not our graphics card, or perhaps connectors as I am having simply no issue operating an Horsepower W2216 using the same configurations and physical objects. I have routed the product to whirlpool to be set, on the other hand they did not seem to solve the colour issue. Really does anyone realize precisely why i am having this difficulty (with the monitor/troubleshoot) so I can understand what i am talking about while i call Ge again.

I still can"t believe how many “black-screen-of-death” lcd monitor owners have not viewed some of the “lcd monitor disassembly” and “lcd monitor repair” videos on YOUTUBE!!! Some units can be repaired on a DIY basis for less than $6 US in parts. I"m 12fixlouie over on fixya. com

My gateway lcd computer monitor blurs when bumped, if I bump it hard enough the picture clears up for a liittle while but then gets blurry agian? What is causing this? Thanks.

I have a problem with my Monitor. For some reason my monitor isn"t displaying different shades of color properly. Some colors are smooth but others seem to have tiny vertical lines which seem to appear more in darker colors. Is this fixable or do I need a new monitor?

Another reason a laptop display may flicker is the ‘Inverter’ is on its way out. In the same way as a flourescent tube flicker may be caused by the ‘starter’ failing, an LCD backlight may flicker due to the inverter board (which generates the high voltage needed to ‘kick’ the backlight into operation) starting to fail.

Please assist….my Sony Bravia 32″ LCD screen exhibits a dark cloudy mark which blends in to some images but irritates when a light background is present. The device is two years old. What is wrong and can it be repaired?

You know, at first I thought this article was written by a fairly informed person, right up until I read this: “The cost of repairing an LCD monitor will usually cost more than replacing it outright.”

I’ve been repairing LCD monitors and TVs since they hit the market. Who ever told you they are not worth repairing? We repair boards (main, power, inverter) and replace backlights. Repair costs usually run less than half the price of a new monitor.

For example, repairing a 22″ LCD with a bad backlight would cost about $60 labour and $15 to $25 for the light. Making the repair $75 to $85 Canadian (U.S. and Canadian dollars are pretty much at par right now).

Often the problem is a few capacitors, which would reduce the cost to under $70. A 15″ or 17″ monitor would run $50 labour, and in the case of the 15″ may not be worth repairing unless you are using it in a specific location because of its small size. (We get units from stores and restaurants all the time and they are happy to pay to get a 15″ monitor repaired).

I often see LCD monitors and TVs in trash bins around our city, and I am forced to wonder why they didn’t try to have it repaired. If the trashed units are in good condition, I will repair them and sell them at 1/2 the cost of new.

Please, if you don’t know about a subject don’t write about it. Some of these people may have thrown out valuable monitors that could be repaired at a worth while cost because they read on your website that’s it’s not worth repairing them.

I’ll spend the extra $54 for new with a 3-year parts+labor warranty. And although this is just a wild guess, I’m fairly certain you don’t offer a warranty that comes anywhere close to that for the monitors you repair, assuming you even offer a warranty at all.

We offer a 90 day warranty as is standard in our industry. Most people here purchase their monitors from stores. I myself just purchased a 23″ Samsung 16 x 9 fpr $197.

Prices are coming down fast, however that doesn’t stop people from getting their monitors repaired, as we do it every day. As I stated, our price for a 22″ LCD monitor repair is $60 plus parts. $60 is an hours labour. Anyone of reasonable skill can repair any 22″ LCD monitor in under an hour. If you’re quoting $100 (or more) then that is either for a board replacement or it’s from “Rip Offs Are Us”.

I’m with you! We throw out way too stuff in our society. The best way to recycle products in our world is to keep using them. I sure would appreciate your assistance and guidance with a ViewSonic VG175 a friend has given up on. We need one and things are tight (as I’m sure you’ve seen up there, too). I’m having no luck finding repair and diagnosis manuals that don’t cost as much as a new monitor. Any help and direction would be appreciated! Thanks, Dave

I have a problem with monitor. When I start computer windows start normaly , but monitor just stay black. After restart computer everything is normal, windows and monitor start. What is the problem? Thanks!

I had a dell inspiron 1420 that had horizontal wavy colored lines that looked somewhat like static lines, and had distorted images. I replaced the LCD display with a Dell refurbished LCD display. WORKS GREAT

I have a dell inspiron 1420 and while i was using in my monitor suddenly started displaying white as pink black as flourecent green and the hole screen looks fuzzy (as if part of the picture is copied over a milimeter to the left)

I have an LCD monitor Philips 170S6, which recently started showing a message: “Attention! Security Flag Off”. Could someone share how to fix the problem. I hasn’t done something like that before. Please help.

i also have an LG L22WTQ, 2 YEARS OLD then one night it went weird on me! The display went grainy, and the contrast/gradient is very harsh on videos and pictures. I have reset to default properties in the display screen and I definitely know it is not my graphics card, or connectors as I am having no issue running an HP W2216 using the same settings and objects. I have sent the product to lg to be fixed, however they did not seem to resolve the colour issue. Does anyone know why i am having this problem (with the monitor/troubleshoot) so I can understand what i am talking about when I call LG again.

I had replaced the old CRT in my computer with new LCD Ttype LG FLATRON W1942S but after one month I face aproblem when I am using walky talky few meters far away

then the LCD power becoms OFF & ON after that this happened again but the LCD did not work with no power light only if the walky talky pressed transmit the power light goes ON without bright in the screen.

We have similar problem. Mine is an LG L22WTQ, 2 years old LCD monitor. Just as what you did, I had already isolated the problem, not an AVR problem, not a power outlet problem, and not a power cord problem. I also tried replacing the male power cable port, the one located at the back of the monitor, but still, the problem is unsolved. Sometimes, my monitor works, and sometimes, it does not. About 2 to 3 times of unplugging and replugging the power cord connected at the back of my monitor resolves the said problem. But then, I want to resolve it totally. It might be an electronic component problem. A capacitor?…… or something related to it…… Anyone who knows how to troubleshoot this problem would be very much appreciated……

I have an LG L1915S LCD monitor that’s a few years old, and it just recently quit working. I unplugged it and plugged it back in, and for a second the little light by the power button flickered on, and then off. The monitor is only a few years old, but it does get a lot of use. I’m fairly sure it’s not a video card issue, because it seems as if the monitor itself won’t turn on.

FWIW, I got it to work. Had to set the computer up for shutdown, with the final mouse click waiting. Set the input to DVI in the monitor’s menu, then clicked the mouse. PC shut down, then I detached the VGA from the video card. That seems to have been the secret, along with doing a cold boot. The monitor found the input, and it works now.

I have a new flat screen monitor. When using the VGA connection to the PC, the desktop has ghosty wavy lines. I replaced the cable with a DVI cable trying to eliminate the lines and increase the quality of the picture. The PC has DVI-I output, the monitor has DVI-D input. The cable is DVI-D to DVI-D. When selecting the DVI input on the monitor menu, the screen goes black.

Liquid crystal displays (LCDs) are the most widely used display technology. Their applications cover TV, mobile phone, appliances, automotive, smart home, industrial meters, consumer electronics, POS, marine, aerospace, military etc. LCD screen display problem can occur for several reasons.

Effect of environmental conditions on the LCD assembly. Environmental conditions include both the effects of temperature and humidity, and cyclic loading.

Effect of manufacturing process. With the development of LCD for more than 40 years and the modern manufacturing equipment, this kind if defects are getting rear.

Common failures seen in LCDs are a decrease in screen contrast, non-functioning pixels or the whole display, and broken glass. Different kinds of LCD display problem need to have different kinds of fix methods or make the decision not worthwhile to repair.

Broken glassIf you accidently drop the LCD and you find it broken on the surface but the display still works. You might just break the touch panel; you can find a repair house or find a youtube video to replace the touch panel. If you find the display not showing, especially you find the fluid leaking out. You need to reply the whole display modules.

Dim LCD displayLCD can’t emit light itself. It uses backlight. Normally, the backlight is not fully driven, you can increase the LED backlight to make a dim LCD display brighter. But if you LCD display has been used for a long time, it is possible that the LED backlight has to be the end of life (not brightness enough) if you turn on 100% backlight brightness. In that case to fix LCD screen, you have to find a way to change the backlight. For some display, it is an easy job but it can be difficult for other displays depending on the manufacturing process.

LCD has white screen – If a LCD has a white screen which means the backlight is good. Simply check your signal input sources which are the most causes. It can also be caused by the display totally damaged by ESD or excess heat, shock which make the LCD controller broken or the connection failure which has to be repaired by professionals.

Blur ImagesAs the LCD images are made of RGB pixels, the screen shouldn’t be blur like old CRT displays. If you do see blur images, they might be caused by two reasons. 1) LCD has certain response time, if you are playing games or watch fast action movies, some old LCD displays can have image delays. 2) The surface of the LCD is made of a layer of plastic film with maximum hardness of 3H. If you clean the surface often or use the wrong detergent or solvent which cause the surface damage. To fix damage on LED screen it’s need to be changed with professionals.

Over the years, LCD modules and LCD displays have grown in popularity. Companies in many different industries, including but not limited to the medical, automotive, consumer, food services, industrial, and technology sectors rely on at least one TFT LCD module or TFT LCD display on a daily basis. Although touchscreens are very durable and designed to withstand the hands of time, older modules and displays sometimes need to be repaired. When weighing the cost of having your displays repaired, you should take the time to consider your options.

After doing some research on the cost of repairs, many business owners find that it makes more sense to have their TFT LCDs replaced. Although units may cost less to repair initially, the cost of having to repair your older displays over and over again can add up. This is because older units may need to be repaired more than once. Even if multiple repairs will not cost any additional money, repairs lead to downtime and can have a tremendous impact on your business.

Older units in need of repair can have a long-term impact on a company’s bottom line. This is because outdated displays do not perform as well as new and improved displays. As many business owners have come to discover, new and improved touchscreen technology can increase efficiency, boost productivity, and improve customer satisfaction. This a top reason why so many companies decide to have a TFT LCD display or module replaced.

​We test the individual components for functionality and can locate defective components within very short time. We fix the component assemblies of LEDs and CCFLs, inverters, display controllers and PSUs. In many cases we also use new display controllers or inverters in order to ensure a longer life time of the monitor.

To learn how to manually download and install a device driver such as Chipset, Video card (GPU), and Monitor driver (if required, most monitor drivers are delivered automatically through Windows Update) on your Dell computer, see the Dell knowledge base article How to Download and Install Dell Drivers.

It is essential to verify if the problem is inherent with the monitor, video card (GPU) or video settings on your computer. A straightforward way to identify this is to connect the computer to a known-good external monitor or TV and ensure that the display cable (S-video, VGA, DVI, HDMI, DisplayPort, USB-C, or Thunderbolt 3) is firmly connected to the video port on the computer and the monitor.

If the issue persists on the other monitor it may be due to the video card (GPU) or video settings and not the monitor, go to the step Verify display or video issue in Windows Safe Mode. Else go to the next step.

Performance issues may occur if there is any type of damage that is caused to the display cables or the LCD screen. LCD screen may show that symptoms like LCD screen stops working, work intermittently, color mismatch, flickering, display horizontal or vertical lines if there is damage to the display cables or the LCD screen.

Dell monitors provide a self-test feature check (SFTC) and an integrated self-test (BIST) or integrated diagnostic (BID) tool that helps determine if the screen abnormality you are experiencing is an inherent problem with the Dell monitor or with the video card (GPU) and computer settings.

When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines, color fade, it is a good practice to isolate the monitor by running a diagnostic test on the Dell monitor.

To learn more about running a diagnostic test on your Dell monitor, see the Dell knowledge base article How to Run a Diagnostic Test on a Dell Monitor.

NOTE: Self-test feature check (SFTC) helps check if the Dell monitor is working normally as a stand-alone device. To check for screen abnormalities such as flickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines, color fade, and so on, run the integrated self-test (BIST) or integrated diagnostic (BID) test.

NOTE: In certain Dell monitors, the integrated self-test (BIST) or integrated diagnostics (BID) can be run only when one or more video cables are unplugged and the Dell monitor is in self-test mode.

Dell monitors can be reset to factory default settings using the on-screen display (OSD) menu. This can be accessed using the buttons or joystick that is available on the Dell monitor. For step-by-step instructions to reset a Dell monitor to factory default settings, see the User Guide of your Dell monitor at the Dell Manuals website.

Display settings like brightness, refresh rate, resolution, and power management may affect the performance of your Dell monitor. Changing the display settings can help resolve several types of video issues.

If you find that the Dell touch-capable monitor is unresponsive to touch or touch works intermittently, you can try some common troubleshooting steps to help fix the issue.

NOTE: Connect the USB upstream cable from your Dell touch-capable monitor to a working USB port on the computer. This is essential for the touch feature to work.

If the diagnostic tests on the Dell monitor and video card (GPU) passed, it is most definitely an issue that is related to software that is installed on your computer. If the above troubleshooting steps did not resolve the issue, to restore your computer to factory defaults as a last resort.

Ensuring that your Dell monitor is setup properly - assembling the monitor stand and setting up the monitor ergonomically, connecting the cables and organizing them, will only help make the viewing experience the best it possibly can be.

The standard monitor stand is detached when the monitor is shipped from the factory. To learn more about attaching the standard monitor stand, refer to the Setting Up the Monitor section in the User"s Guide of your Dell S2419HN monitor.

Where you put your monitor is almost as important as what model you buy. The monitor should be directly in front of you, at an arm"s length away (between 20-40 inches from your eyes), with the top edge of the screen at eye level when you"re sitting comfortably. You may need to adjust your chair height or the height of the monitor to achieve this.

Vin: PWB input voltage (12V)VDD: ASIC, source IC, gate IC driving power (3.3v)VGH: TFT component switching voltage (~30V)VGL: TFT component turn-off voltage (~ -6v)VAA: step control voltage (~17V)VCOM: liquid crystal reversal reference voltage (~7V)

4. #Press the LCD glass side of the panel, if the vertical lines disappear or reappear, it can be judged that the cause of poor contact, OM checking should be able to find the poor contact.

The above is the full text of LCD screen failure repair guide, we hope it is helpful to you. If you need to buy LCD and find a reliable LCD supplier, we suggest you to read our other great blog – How to find a reliable LCD supplier.

Founded in 2014, VISLCD is a professional LCD supplier. We provide LCD modules, touch LCD and customized LCD in various sizes with stable quality and competitive price. Welcome to contact us for any LCD demand, thank you.

Troubleshooting CRTs versus LCDs begins with similar steps, but diverges due to the differing natures of the two display types. The first troubleshooting steps are similar for either display type: power down the system and display and then power them back up; make sure the power cable is connected and that the outlet has power; verify that the signal cable is connected firmly to both video adapter and display and that there are no bent pins; verify that the video adapter is configured properly for the display; try the problem display on a known-good system, or try a known-good display on the problem system; and so on. Once you"ve tried the "obvious" troubleshooting steps, if the problem persists, the next step you take depends on the type of display. The following sections cover basic troubleshooting for CRTs and LCDs.

If your LCD displays no image at all and you are certain that it is receiving power and video signal, first adjust the brightness and contrast settings to higher values. If that doesn"t work, turn off the system and LCD, disconnect the LCD signal cable from the computer, and turn on the LCD by itself. It should display some sort of initialization screen, if only perhaps a "No video signal" message. If nothing lights up and no message is displayed, contact technical support for your LCD manufacturer. If your LCD supports multiple inputs, you may need to press a button to cycle through the inputs and set it to the correct one.

Unlike CRTs, where increasing the refresh rate always reduces flicker, LCDs have an optimal refresh rate that may be lower than the highest refresh rate supported. For example, a 17" LCD operating in analog mode may support 60 Hz and 75 Hz refresh. Although it sounds counterintuitive to anyone whose experience has been with CRTs, reducing the refresh rate from 75 Hz to 60 Hz may improve image stability. Check the manual to determine the optimum refresh rate for your LCD, and set your video adapter to use that rate.

First, try setting the optimal refresh rate as described above. If that doesn"t solve the problem and you are using an analog interface, there are several possible causes, most of which are due to poor synchronization between the video adapter clock and the display clock, or to phase problems. If your LCD has an auto-adjust, auto-setup, or auto-synchronize option, try using that first. If not, try adjusting the phase and/or clock settings manually until you have a usable image. If you are using an extension or longer than standard video cable, try connecting the standard video cable that was supplied with the display. Long analog video cables exacerbate sync problems. Also, if you are using a KVM switch, particularly a manual model, try instead connecting the LCD directly to the video adapter. Many LCDs are difficult or impossible to synchronize if you use a KVM switch. If you are unable to achieve proper synchronization, try connecting the LCD to a different computer. If you are unable to achieve synchronization on the second computer, the LCD may be defective. Finally, note that some models of video adapter simply don"t function well with some models of LCD.

The best way to adjust clock and phase is to use auto-adjust first. Check the utility and driver CD that came with the monitor. It may have a wizard or at least the appropriate background screens to use while adjusting phase and clock settings. If not, go to the Windows Start menu and select Shutdown. When the screen goes gray and the Windows Shutdown dialog appears, leave that dialog onscreen, but ignore it. Use the gray screen to adjust clock and phase manually. Any problems with clock and phase and any changes you make to the clock and phase settings are clearly evident on the gray screen.

Always adjust clock first. Clock is usually not a problem if you have used the auto-adjust feature of your monitor, but if you do have clock problems they will be evident as large vertical bars on your screen. Tweak the clock setting until those bars disappear. Then adjust phase. Phase problems are evident as thin black lines running horizontally across the screen. Adjust phase until the lines disappear or are minimized.

Your video card is supplying a video signal at a bandwidth that is above or below the ability of your LCD to display. Reset your video parameters to be within the range supported by the LCD. If necessary, temporarily connect a different display or start Windows in Safe Mode and choose standard VGA in order to change video settings.

This occurs when you run an LCD at other than its native resolution. For example, if you have a 19" LCD with native 1280x1024 resolution but have your display adapter set to 1024x768, your LCD attempts to display those 1024x768 pixels at full screen size, which physically corresponds to 1280x1024 pixels. The pixel extrapolation needed to fill the screen with the smaller image results in artifacts such as blocky or poorly rendered text, jaggy lines, and so on. Either set your video adapter to display the native resolution of the LCD, or set your LCD to display the lower-resolution image without stretching the display (a feature sometimes referred to as display expansion), so that pixels are displayed 1:1, which results in the lower resolution using less than the entire screen.

This is a characteristic of LCDs, particularly older and inexpensive models, caused by defective pixels. Manufacturers set a threshold number below which they consider a display acceptable. That number varies with the manufacturer, the model, and the size of the display, but is typically in the range of 5 to 10 pixels. (Better LCDs nowadays usually have zero dead pixels.) Nothing can be done to fix defective pixels. Manufacturers will not replace LCDs under warranty unless the number of defective pixels exceeds the threshold number.

Again, this is a characteristic of LCDs, particularly older and inexpensive models. The after-image occurs when the display has had the same image in one place for a long time. The after-image may persist even after you turn the display off.

Transistor-based pixels in an LCD respond more slowly than the phosphors in a CRT. The least-expensive LCDs exhibit this problem even with slow image movement, as when you drag a window. Better LCDs handle moderately fast image movement without ghosting, but exhibit the problem on fast-motion video. The best LCDs handle even fast-motion video and 3D gaming very well. The only solution to this problem is to upgrade to an LCD with faster response time.

I need to reset my monitor’s settings back to default factory settingsTo reset your monitor’s settings back to its default factory settings, follow these instructions:

My monitor is not turning on even though it is plugged in (external power supply)First, try another device in the same outlet to determine if the outlet is working properly.

Amber Light: The amber light indicates the monitor is receiving power but is not receiving the video signal being fed from the signal source (camera, computer, etc). This may also signify that the monitor is currently set to the wrong video input; you may need to press the “Auto/Switch” button to select the appropriate input (VGA, HDMI, etc).

Green Light: If the power is on, the connections are secure, the video signal source is on, and the light is still GREEN, then this dictates a problem internally with the monitor; it needs to be returned for repair.

My monitor is not turning on even though it is plugged in (internal power supply)First, try another device in the same outlet to determine if the outlet is working properly.

Amber Light: The amber light indicates the monitor is receiving power but is not receiving the video signal being fed from the signal source (camera, computer, etc). This may also signify that the monitor is currently set to the wrong video input; you may need to press the “Auto/Switch” button to select the appropriate input (VGA, HDMI, etc).

Green Light: If the power is on, the connections are secure, the video signal source is on, and the light is still GREEN, then this dictates a problem internally with the monitor; it needs to be returned for repair.

My monitor screen is completely black, even though it is powered onIs everything firmly plugged in? A loss of video signal will cause the monitor to go black and then turn off entirely. It is easy for cables to become loose and not firmly connected, especially if you are using a mobile system. Please check to make sure everything is securely plugged in.

Your monitor possibly has TRU-Vu’s Dim-To-Black feature which allows you to control the screen’s brightness and contrast by pressing the arrow keys in the menu. The reason it has gone completely black could be because the dim-to-black was turned all the way down. Press the arrow up to the right to raise the brightness again. If this does nothing, try pressing the left arrow keys.

Why does my monitor keep entering sleep mode when I turn it on?The primary cause is usually that the monitor is not receiving a video signal from the signal source (camera, computer, etc). The monitor will automatically enter sleep mode if it cannot detect a video signal.

Example: If you have the computer plugged into a monitor and the computer is off, when you power the monitor on, it will turn on for a few seconds, then automatically switch into sleep mode and turn off. Once you turn the computer on, the monitor will automatically recognize the signal source and power on.

The monitor will automatically switch into sleep mode if your video signal source (camera, computer, etc) is off or disconnected. Make sure your source is on and firmly connected.

If the LED on the monitor is amber, this means the monitor is receiving power but not receiving a video signal from your source. Ensure the monitor is set to the correct input and try swapping out sources to determine if that is the root of the problem.

If possible, try using a different monitor with the same cables and source. If the new monitor works, then there is an issue with the original monitor. Contact us for a repair RMA.

Why are there black bars and/or squeezing (banding) with my monitor?If there are black bars around your signal and/or a “squeezing” effect, this means that the aspect ratio of your monitor and the incoming video signal do not match.

Make sure the monitor’s picture size setting is set to the factory default, not zoom, fit or stretch. For optimal picture quality without distortion, black bars or squeezing, it is always best to match the aspect ratio of your video signal with the aspect ratio of the monitor.

How do I know if my monitor is really showing true 4K video?Make sure that that the signal you are sending is 4K resolution (3840x2160). You can test this by pressing the monitor’s Menu button. The monitor’s Menu screen will display the incoming video resolution and timing in the top-right corner of the screen.

The buttons on my monitor are lockedKeylock is a safety feature offered by TRU-Vu to prevent unauthorized personnel from changing the desired monitor settings. We do not publish the lock codes for public knowledge; please contact us for the unlock codes.

I increased the Brightness setting on my Sunlight Readable monitor, and now the image is washed outIf you would like to achieve a brighter image than the default settings on a TRU-Vu SRM-Series Sunlight Readable monitor, we recommend keeping the Brightness setting at the default setting (you may need to perform a factory reset/recall if you’ve already adjusted the Brightness), and then increase the contrast.

The speakers are not very loud on my monitorTRU-Vu speakers are provided for signals and alerts; these are not intended for voice or music. If quality of sound is a major concern, we advise using external speakers.

My monitor is displaying a message saying “Sync Out of Range”If you are seeing this on your monitor, it means you are sending a video resolution to your monitor that is higher than your monitor’s native resolution.

Please review the TRU-Vu data sheet to determine your monitor’s video resolution and set your incoming video source to the same resolution as listed on the monitor data sheet.

It is always recommended to spray the microfiber cloth first, then clean the screen with the moistened cloth. Do NOT spray the monitor screen directly.

I need to clean my monitor screen (with protective glass)We highly recommend WHOOSH Screen Cleaner. It is 100% natural, non-toxic, and environmentally friendly. You can also use any standard glass cleaner.

If the screen flickers, make sure the display settings in Windows match the native resolution and refresh rate for the display. Find the native resolution of a flat panel display on the box, in the specifications, or in the printed material that came with the display. Some common native resolutions are 800 x 600, 1024 x 768, 1920 x 1200, and 1680 x 1050. The most common refresh rate for LCD displays is 60 Hz. This normally cannot be changed for flat panel displays using Plug and Play settings. However, if you are using special video software to increase or decrease the refresh rate, change the refresh rate to match the default refresh rate specification of the display.